They cancelled my 78 year old mother's home owners /earthquake policy that she's had for over 25…read moreyears with ZERO claims because the house is located in what they consider "high brush fire exposure " It's been in the same location since it was built 60 years ago in the middle of a city !

OMG, worse than SIMI DMV. They stare at your paperwork like…read moreit is from Mars, then make ANY excuse not to help you. I was drizzling and the heavy set guy said, it is inclement weather, we would have to come back. I wonder if he knows about umbrellas, or how he even went to lunch. The front desk girl was not friendly AT ALL! The folks at DMV were much friendlier!

We travel a lot. But after excursion with Gene, we realized that he is the best!!!read more

I have used Russian Universe USA two years in a row and I loved every minute of it…read more Awesome service, great rates, super responsive and friendly, it was a true pleasure working with them. My next trip will be definitely booked through them again! First class service!

Gave me wrong info. Unacceptable. Is not service. No one was rude, but told me only 1 car could get…read morea disability plate. I told the man I read online that each registered car I had could get the plates, he said no! I only wen to this place to avoid the long lines at the DMV. So I ended up going to the DMV anyways, I asked for the disability plates. They handed them to me Right away. For 2 cars. So the man at AAA was dead wrong! So be aware they may give you totally wrong info. The value of the place AAA on Wilbur that wasted my time is zero for this reason. Maybe they're good at something else, like give you travel maps or something else, but it's not cars and registrations and refused to give me the disability plates I had the right to.

AAA Has Been a Complete Disaster - Avoid If You Value Your Home…read more If I could give zero stars, I would. AAA's handling of our home insurance claim has been absolutely appalling. Since filing in March, we have been met with delays, neglect, unqualified vendors, and outright lies. We waited weeks for temporary housing, which I ultimately had to secure myself. The mitigation company AAA sent reflooded our home and then walked off the job without completing the work or taking responsibility. The general contractor AAA assigned submitted a bid so severely under budget that it left out major areas of repair. When we followed AAA's direction to get bids from licensed contractors, we submitted multiple -- all matching in scope and cost -- yet AAA refused to negotiate and continued to refer to their lowball, incomplete vendor estimate. We've been out of our home since April, with six children, including a child with serious health issues who was exposed to mold due to AAA's delays and poor contractor oversight. AAA did not take urgent action until I demanded it. No one from AAA even visited our home until July, after demo was already done -- four months after the claim started. Every vendor AAA has sent has been inadequate, unprofessional, and in some cases paid for work they didn't finish. We are now forced to pay out-of-pocket to restore our home because AAA refuses to provide fair market value or labor costs. Even after we submitted professional estimates with detailed scopes of work, we were backed into a corner -- use their unqualified people or pay for it ourselves. This has been the worst service I've ever experienced from any company, ever. We have no trust in AAA, and we are warning everyone we know: if you have AAA, pray you never have to file a claim.

Cindy Cromwell helped me plan my honeymoon and did an amazing job! We went to Oahu and Maui. She…read morewas always professional, knew exactly who i was, and all her responses prompt. They sent us all our documents- it was so nice having everything done so smoothly. When we encountered an issue with the hotel we were staying at in Oahu-that was the hotels fault- she was able to fix it right away. This is a great agency to go through because they have tons of partnerships with various hotels where you get great breakfast packages included. We really enjoyed the included brunches we received with our stay. I will definitely come back here when planning my next trip.

We came here on a reccomendation to plan a trip to Italy. The team is enthusiastic,knowledgeable…read moreand reliable.We did pay for the service but are happy to do so to avoid any disasters when we go. Our agent Carolyn has answered all my (stupid) questions with inside information and patience. The trip is a ways off I will update the review accordingly when we return.

There really is no better travel agent than Cathy Kroll!…read more She's passionate, worldly, knowledgeable, extremely "into you having THEE BEST trip", and works tirelessly to make sure everything works out perfectly! She will always go the extra mile for her clients no matter what! Not only have I known her for 38 years, but I have taken trips through her. And I honestly can say she is one of a kind! You will not be sorry if you book through her, she's worth every penny!

I have not used a travel agent to plan a trip in decades (William Shatner has handled the majority…read moreof my bookings), but when it came to traveling to two countries I had never visited, a friend suggested Cathy Kroll as she had been to Ireland and Scotland (and apparently the rest of the globe) on several occasions. I thought I would receive some good hotel and tour recommendations, but what I received was much more valuable. At every hotel/B&B/Castle we stayed in we received upgrades (free breakfast/ larger rooms with 5-Star views/ complementary massages, etc...) that were worth at least $2,000 when added up (although it is hard to put a price on some of the views). Also to my surprise, our airfare was lower than what we had found using various travel websites. Cathy met with us several times before our trip to insure she had covered all of our needs and then tracked us during our travels to insure we were receiving all of the extra perks, and upon our return she inquired as to any changes we would suggest to the itinerary she suggested. I would highly recommend Cathy to anyone planning a trip and will be using her on all future trips!!!

If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

We just got back from a wonderful 14 day princess cruise that Paula planned for us to the Baltic's…read more It was the smoothest, most hassle free trip we've taken so far.Paula makes sure we are up to date with the ocean ready items such as our ship room luggage tags ,medallions and any out of country new visa programs, for example ETA in the UK that started in January this year. She double checks with us on everything before our trip to ensure we are stress free. Paula always adds special things to our trip like chocolate covered straw berries in our state room when we arrive. Paula ends our trip back home with a delightful welcome home card in the mail. Wish I could rate her more than just 5*

I am very impressed with the customer service I received from Jullio the manager he was able to…read moremake things workout for my son and I to able to take the trip to SanDiego He definitely made my day. Great service Thank you Lisa Ross

Scam! Complete scam, we never been able to use this Do not…read moreuse and be aware Do not pay them a penny

Just finished a 3 day fishing trip with the Royal Polaris and the Adventure Travel Alliance guys…read morewere on the boat. What a great group of guys, talented fishermen and just great guys!!! If your interested in an adventure of a lifetime check them out! Steven (Stevie) is an awesome person and a hell of a lot of fun to fish with.. Thank you guys for everything. Billy