Recently, I developed a new medical condition and realized that my previous PCP was not able to…read moreprovide the support I needed. The office was also quite far from my home, so I decided to look for a new primary care provider. I happened to find this practice, and I couldn't be happier with my experience. I was assigned to Sharan, and I am truly grateful for the care she has provided. She is knowledgeable, compassionate, and, most importantly, a wonderful listener. She takes the time to understand my concerns and makes me feel heard and cared for. I immediately switched my primary care provider to Sharan, and today I had my second visit with her. I honestly couldn't be happier with my decision. As an RN with more than 30 years of experience, I tend to be very selective when choosing a healthcare provider. Based on my experience, I highly recommend Sharan to anyone looking for a knowledgeable, compassionate, and high-quality primary care provider. Thank you, Sharan, for your excellent care and for making me feel so comfortable and well cared for!

The facilities at Foster City Medical Center feel outdated, which does not inspire much confidence…read morein the care provided. Additionally, their billing practices are completely non-transparent, leaving patients with unexpected and unexplained charges.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.

I've been sick for 10+ days, and didn't have a great experience visiting Carbon…read more Most importantly, I had to correct them on what swabs to take to test me for flu. They were going to use a throat swab and flu doesn't often come up in a throat swab as the viral load is too low in the throat. They then did a nose swab, but really they should have done a nasalpharyngeal swab. No apologies and they seemed peeved at me pulling them up on that. They also had me me stand at the front desk for 10 mins answering questions when I was feeling very bad to begin with. Also, some may appreciate knowing they will not meet with an MD during their visit. I met only with a PC. I don't think I'll return - I'll stick to Sutter urgent care in downtown San Mateo.

Convenient location inside a CVS Pharmacy. Friendly,…read moreprofessional, diverse staff of nurses. The facilities are clean, private, and well-stocked. You can see what they treat/advise/do on the website. Complaints: prices are kind of high (but it's the price you pay for convenience/immediate care), services are limited (it's a clinic, not a hospital or ER), and their check-in/queue/appointment system is kind of confusing and inefficient. But, I'll come back again if I'm in a pinch and don't necessarily need ER-level treatment.

I'm surprised by the bad reviews, I had wonderful service here. I came to get a diagnosis of a…read morevery bad cold after 3.5 weeks of misery and not being able to get an appointment with a doctor and not wanting to waste hours at an urgent care clinic. I came as a walk-in about 10 minutes before the minute clinic opened and there was one person ahead of me. I only waited five minutes before that person was done before being seen by NP Charlene. She was so kind, thorough, attentive, and professional. She tested me for strep, listened to my lungs, checked my ears and my nostrils, checked my temperature and blood pressure. I felt bad because my exam and diagnosis took almost 20 minutes but she never rushed me. I truly got better service than I normally do with a doctor. I got a prescription filled here and was in and out in less than an hour. I will absolutely come back to this minute clinic in the future and am so grateful that this minute clinic even exists.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

My last issue was never handled and I had to pay the full amount…read more But guess what, I went back for another appointment and they didn't bill my insurance correctly and asked me again to pay the full amount. It took an insurance advocate 6 months to get them to re bill correctly and change the mistake. The incompetence is amazing. Suffice to say I am no longer a member and wish unemployment on their entire operation.

Dropped in for a pre-employment physical today. Everyone was welcoming, helpful, friendly and very…read morecompetent. The MAs are amazing and the PA who I saw was also awesome. I was expecting it to be a long wait but I was in and out in 90 minutes with all my pre-employment labs and exams completed! I am very impressed with this clinic. I know how hard it is to work in urgent care and occupational health (because I used to!)so I appreciate the warmth and efficiency of the staff.

This is a ghetto, loud, rude type of place. If you don't mind then nothing to be concerned with…read more However, I recommend you try another location. The positive - Plenty of parking.

Excellent Service and Staff Specially the one who assigned in Skilled Nursing 1A all the nurses…read morethere are very accommodating and gentle to there patients Filipino and Chinese nurses Mimy, Mylien, Marianne, Emmylou, Rochelle and Dorina and also to the CNA folks Judith, Celerina, Doris, Melmer and Ms. Rachel who also accompany me at my car. Thank you so much everyone 5 star is not enough if i can give more like 101% quality. Thanks. Ill visit you guys soon

Mostly okay. Hardly ever outstanding. Most ever service you…read moremight need. But be prepared to wait multiple months to schedule an appointment. And scheduling will never follow up with you to let you know a new person of schedules or open for you provider to make a new appointment.

45 minute wait to see the doctor after our scheduled appointment time. No apology or explanation. I…read morearrived early and had all required paperwork filled out. Also see my prior review.

Very kind! We love Dr Smith. My kiddo is never nervous when she has an appointment and she had no…read moretrouble getting her vaccinations. The front office staff is super friendly and helpful. Thanks again for your hard work!

The experience in the office was stellar. It did seem to me that the admin person didn't get my…read moreregistration info quite right, but she assured me it was fine. My husband's bill came promptly and was perfectly correct. After more than six months and several incorrect bills, they finally billed me, somewhat correctly. At least it was not the extreme overcharge of the first two attempts. Luckily I had my husband's correct bill for reference. Very glad this office is just for after hours care. Would not want to deal with their billing department on a regular basis. The first two times they sent the incorrect billing, I called them and explained their mistake. Each time they waited several months, and instead of sending me a correct bill, they sent a collection agency warning letter. Then I called them again and explained again. Each the very polite offshore customer service representative said all would be well. Finally the third time the billing was close enough to correct that I was willing to pay it.

Was on a recent trip to the Bay Area and got somewhat of a cold out of no where. Given the current…read moreconditions, I knew that going to Urgent Care or ER would have its long wait time. Between signing up on the app and getting in touch with a Dr it was about less than 10 minutes. I did like that the Dr wasn't in a rush as many are in person and in the comfort of my own car nonetheless. One of the biggest benefits is not having to deal with the office administrators of a doctors office. Sometimes as nice as a Dr can be, the front of the house can really turn people off and we all know how hard it is to find a good fit.

Very Helpful. I was asking for a confirmation re a medication prescribed by Dr. Le before I begin…read moretaking it today Her nurse was very helpful. Dr Le is going to call me.

I loved each and every one of my Drs. They treat u like family,and not patient and Dr. u get very…read moreclose and use to ur Dr when it's hard to leave. It's hard to say good by. They spend an hour and a half with u at least. They listen to all of ur questions.