Rima and Samantha are amazing! I'm a hard draw and they are the only two who have been able to help…read moreme! I've been all over to different locations trying to get bloodwork and these two are the only ones who can get it done! Thank you!! They are both so friendly and helpful, and the space is clean and inviting.

Worst wait time. Never on time. I have been visiting this practice for many years. Each year…read moregetting worse on the appointment. They should learn from before on the better way on scheduling an appointment. I know it is hard to predict how long doctor has to take care each patient but it shouldn't be that difficult. For me looks either double booked or between one and another appointment has very short gap. One time I waited for one hour before get called in. Then in the room.waited for another 30 min. There is nothing wrong with the doctor, it is just frustrated have to wait so long. It is kind like profit over patient time.

I have gone to Carbon Health for myself multiple times and for both my sons multiple times. Every…read moresingle time, I have been impressed with their staff, nurse practitioners, and overall medical care. I have always found them to be prompt, courteous, and thorough. And I can almost always find an appointment same day. Highly recommend.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.

Convenient location inside a CVS Pharmacy. Friendly,…read moreprofessional, diverse staff of nurses. The facilities are clean, private, and well-stocked. You can see what they treat/advise/do on the website. Complaints: prices are kind of high (but it's the price you pay for convenience/immediate care), services are limited (it's a clinic, not a hospital or ER), and their check-in/queue/appointment system is kind of confusing and inefficient. But, I'll come back again if I'm in a pinch and don't necessarily need ER-level treatment.

I'm surprised by the bad reviews, I had wonderful service here. I came to get a diagnosis of a…read morevery bad cold after 3.5 weeks of misery and not being able to get an appointment with a doctor and not wanting to waste hours at an urgent care clinic. I came as a walk-in about 10 minutes before the minute clinic opened and there was one person ahead of me. I only waited five minutes before that person was done before being seen by NP Charlene. She was so kind, thorough, attentive, and professional. She tested me for strep, listened to my lungs, checked my ears and my nostrils, checked my temperature and blood pressure. I felt bad because my exam and diagnosis took almost 20 minutes but she never rushed me. I truly got better service than I normally do with a doctor. I got a prescription filled here and was in and out in less than an hour. I will absolutely come back to this minute clinic in the future and am so grateful that this minute clinic even exists.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

This is a ghetto, loud, rude type of place. If you don't mind then nothing to be concerned with…read more However, I recommend you try another location. The positive - Plenty of parking.

Great urgent care in San Carlos. I was having trouble finding a place to get a TB test. I tried…read moreWalgreens, CVS and a sutter urgent care before coming here. They do not do skin tests on Thursday, but were able to get me in on a Friday and read my test on Monday. It was never too busy or hectic the three times I visited. Staff were very friendly and helpful. My TB test wasn't too painful and my nurse was very kind and even distracted me during the test due to my fear of needles! The waiting area is clean with water and snacks provided. I'd highly recommend this urgent care location.

If you have an emergency it is very bad the service is very slow my girlfriend was going with an…read moreunbearable ear pain and she was treated two hours after arrival

SMMC, Rehabilitation. I left a strained voicemail message and attempted online access to no avail…read more I inconveniently attempted to engage with staffers Angie and Heather without any professional insight. Heather incompetently placed me on her speakerphone; a clear violation of my privacy. Heather claimed that her manager is at some event and may/may not be reachable? I will no longer contact this facility. They gravely lack respect, patience, empathy, efficiency and humanity. Please defer this clinic to others. They are useless, unfriendly and unprofessional as in the past. Please kindly redirect me to a more humane, pristine and welcoming Rehabilitation resource promptly. My employer is not understanding of my dire pain and limited functionality. Minus 10.

45 minute wait to see the doctor after our scheduled appointment time. No apology or explanation. I…read morearrived early and had all required paperwork filled out. Also see my prior review.

Very kind! We love Dr Smith. My kiddo is never nervous when she has an appointment and she had no…read moretrouble getting her vaccinations. The front office staff is super friendly and helpful. Thanks again for your hard work!

The experience in the office was stellar. It did seem to me that the admin person didn't get my…read moreregistration info quite right, but she assured me it was fine. My husband's bill came promptly and was perfectly correct. After more than six months and several incorrect bills, they finally billed me, somewhat correctly. At least it was not the extreme overcharge of the first two attempts. Luckily I had my husband's correct bill for reference. Very glad this office is just for after hours care. Would not want to deal with their billing department on a regular basis. The first two times they sent the incorrect billing, I called them and explained their mistake. Each time they waited several months, and instead of sending me a correct bill, they sent a collection agency warning letter. Then I called them again and explained again. Each the very polite offshore customer service representative said all would be well. Finally the third time the billing was close enough to correct that I was willing to pay it.

Was on a recent trip to the Bay Area and got somewhat of a cold out of no where. Given the current…read moreconditions, I knew that going to Urgent Care or ER would have its long wait time. Between signing up on the app and getting in touch with a Dr it was about less than 10 minutes. I did like that the Dr wasn't in a rush as many are in person and in the comfort of my own car nonetheless. One of the biggest benefits is not having to deal with the office administrators of a doctors office. Sometimes as nice as a Dr can be, the front of the house can really turn people off and we all know how hard it is to find a good fit.

Very Helpful. I was asking for a confirmation re a medication prescribed by Dr. Le before I begin…read moretaking it today Her nurse was very helpful. Dr Le is going to call me.

I loved each and every one of my Drs. They treat u like family,and not patient and Dr. u get very…read moreclose and use to ur Dr when it's hard to leave. It's hard to say good by. They spend an hour and a half with u at least. They listen to all of ur questions.