Rima and Samantha are amazing! I'm a hard draw and they are the only two who have been able to help…read moreme! I've been all over to different locations trying to get bloodwork and these two are the only ones who can get it done! Thank you!! They are both so friendly and helpful, and the space is clean and inviting.

Worst wait time. Never on time. I have been visiting this practice for many years. Each year…read moregetting worse on the appointment. They should learn from before on the better way on scheduling an appointment. I know it is hard to predict how long doctor has to take care each patient but it shouldn't be that difficult. For me looks either double booked or between one and another appointment has very short gap. One time I waited for one hour before get called in. Then in the room.waited for another 30 min. There is nothing wrong with the doctor, it is just frustrated have to wait so long. It is kind like profit over patient time.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

I had an early appointment. I spent 45 minutes waiting for…read morethe Dr never showed up and nobody came to inform me of the delay. So I walked out Question. If we are the patient (customer) and our insurance is paying for the service why don't they respect people's time

The staff is so sweet and understanding. This clinic is a necessity for the communityread more

Here is an overly-generous one star for the Santa Clara County IPA, which Blue Shield referred to…read moreas "my medical group", but it's really a network for physicians who want to get HMO referrals. In addition, they're supposed generate the authorizations for the PCP's referrals, and they process (pay) the claims for most of the HMO's covered services. In the nine months that I put up with this health insurance arrangement, they erroneously "redirected" two claims to Blue Shield - one never got paid so the provider's office wrote it off, and the other took three months to process correctly. It took them six months to generate an authorization for aquatic therapy, and they used these months to authorize treatment at physical therapy facilities that didn't have a pool. Another authorization took five months because they didn't have any doctors for that specialty in their network, so they wanted Blue Shield to take over, and apparently their lawyers had to haggle while I waited. Another time, they took 8 months to correct a copay that was misprogrammed into their database, but miraculously fixed the error overnight (literally!) when I notified them that I had filed a grievance with a government regulatory agency. Significantly, there was not a single claim or referral that they processed correctly! Somebody needs to give this company a complete makeover!

I was on hold for fifteen minutes, at exactly 5PM I was disconnected. Their motto is "Care with a…read morePurpose". I'm not feeling it...

Excellent staff members, friendly, informative, and eager to help. Not a long wait at the pharmacy,…read moreand there is always a staff member to help with a new prescription.

I would like to file a formal complaint regarding the front desk employee (woman with blonde hair)…read moreworking on the first floor on July 28, 2026, at approximately 1:40 PM, during check-in for my annual appointment. I witnessed this employee treat an elderly woman with complete disrespect. The woman was having difficulty locating her Kaiser member ID and was clearly struggling, yet the employee responded with a rude, impatient, and dismissive attitude. There was absolutely no compassion, empathy, or willingness to help. Instead of assisting a vulnerable patient, she made the interaction unnecessarily uncomfortable and embarrassing. This behavior is unacceptable for anyone working in a patient-facing role. Healthcare employees, especially those at the front desk, should treat every patient with dignity, patience, and respect. An elderly patient should never be made to feel like an inconvenience for needing a little extra time. Based on what I witnessed, I believe this employee's conduct should be reviewed by management. If this is how she treats patients in public, I am concerned about how many others may have experienced similar treatment but chose not to speak up. I hope Kaiser investigates this incident and takes appropriate corrective action to ensure all patients are treated with the professionalism and compassion they deserve.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.

I've been sick for 10+ days, and didn't have a great experience visiting Carbon…read more Most importantly, I had to correct them on what swabs to take to test me for flu. They were going to use a throat swab and flu doesn't often come up in a throat swab as the viral load is too low in the throat. They then did a nose swab, but really they should have done a nasalpharyngeal swab. No apologies and they seemed peeved at me pulling them up on that. They also had me me stand at the front desk for 10 mins answering questions when I was feeling very bad to begin with. Also, some may appreciate knowing they will not meet with an MD during their visit. I met only with a PC. I don't think I'll return - I'll stick to Sutter urgent care in downtown San Mateo.

Helpful techs and relatively fast if you have an appointment, if not be prepared to wait for up to…read morean hour.

I did a walk-in on a Saturday and was 3rd in line, so I ended up waiting about an hour--but it was…read moreabsolutely worth it. Rose was incredibly kind and professional throughout the whole process. I tend to bruise easily, so I asked if she could use a butterfly needle, and she was very accommodating. Even though she had to draw around 10 tubes of blood, she was patient, gentle, and made the entire experience go smoothly. I'm really glad I chose this location today. Thank you so much, Rose!

Met a very friendly young man that helped me with my fingerprints, tb test and livescan. He was…read morevery fast and efficient.

Had my TB test for a work requirement done today. I had an appointment at 1PM, But came early…read morearound 12:40. Told me they would open at 1PM, So if you have 1PM schedules, just make sure to know they have lunch breaks. The office was clean and cool. You have to log in using an iPad, it took about 3 minutes to fill out the check -in process. Everything on their website is really easy to understand. It's a quick and efficient shop. I paid for $47 for my TB test. The TB test itself was good, just a pin-prick and my nurse, Kristy/Christy was really nice and welcoming. I would say this is a good place to go for quick medical tests. They do other things like Xrays and pre employment physicals. It's on a busy road, and I missed a good parking spot. It's really easy to miss, so make sure you know your way. There is a train station across and maybe you could park on that side.

We are very happy and excited with Align Clinic's treatment of our son, Archie!…read more Archie came to the clinic with his left side of his head asymmetrical in March and today in September, he no longer needs the helmet. Type of care: staff was very respectful and supportive of his journey with correcting the issues with his head. Shout out to Megan with her care and guidance; she did a great job ! Thank you Align clinic!

After my first appointment, I left with the assurance that…read moremy orthotics would fit perfectly. Now that I am in the office with my new orthotics and they are causing me to stumble because of a bad fit, I am told the answer is to "wear thinner socks" or "buy new shoes."

Dropped in for a pre-employment physical today. Everyone was welcoming, helpful, friendly and very…read morecompetent. The MAs are amazing and the PA who I saw was also awesome. I was expecting it to be a long wait but I was in and out in 90 minutes with all my pre-employment labs and exams completed! I am very impressed with this clinic. I know how hard it is to work in urgent care and occupational health (because I used to!)so I appreciate the warmth and efficiency of the staff.

This is a ghetto, loud, rude type of place. If you don't mind then nothing to be concerned with…read more However, I recommend you try another location. The positive - Plenty of parking.