Terrible customer service during COVID and now has not delivered our product for the quarter and their phone and email systems are down. Our issues started when we reopened our business in June and realized that we missed a quarterly shipment of our scent cartridges from ScentAir and that we had been paying them the entire time we were closed but did not need the shipment that we paid for that was returned to them. I felt it was very reasonable to call and ask them to pause our account for 3 months since we had paid for 3 month of product that we didn't need. I was told all "pandemic relief" had ended. I was confused why that would be when they had 3 months of unused product returned to them that I did not need and asked what I actually pay for then because they said I do not pay for the cartridges. I was told I pay to rent their equipment and for their customer service department to be available to me. I them told them if they couldn't work with me in some way on those 3 months that I would like to cancel my contract. I was told to cancel the contact I had to pay out the remaining year. After going back and forth several times and reading the contract and other many terrible reviews online I determined there was indeed no way out of the contract so I would continue paying for the year but that if I was paying for the year I wanted to continue using the service and product that I was paying for. I now should have received out next quarterly shipment in September but it hasn't arrived. I emailed the general customer service email on 9/8 asking when to expect the shipment. No response. I emailed Kim Vaughn this past Saturday, 9/26 asking for an update. No response. On Tuesday I tried to call and an automated message said their phone and email systems were temporarily unavailable. Their website says the same. 3 days later they are still "temporarily unavailable". Yet this morning I was still charged my monthly fee of $100.46. I tried calling again this morning and only got voicemails and recorded messages on all of the numbers I tried. I also emailed the general customer service email, Kim Vaugh and Kaila Jackson. I received an automated response from Kaila Jackson that it would take 15 days to get a response. I am starting to wonder if they have gone out of business because this feels extremely fishy. I will be disputing the charge on my credit card due to the fact that they have not delivered our product and I am unable to communicate with them to resolve this issue. I would like assurance that due to their lack of communication and lack of delivery that we will not be sent to collections for the remainder of our contract since it clearly cannot be fulfilled on their end. So much for paying for their "customer service". I truly believe this company is a scam and has very predatory practices. read more

So I read all these reviews and wanted to give my experience and how I got out of the contrac I would recommend NOT using ScentAir to begin with but, if like me you make the mistake and need to cancel due to HIGH allergic reactions, this is what I did. Within the first 3 days of having ScentAir in our studio, two of us lost our voices and the rest of my staff had trouble breathing. I only had it on scent level 1 and had the front door open as well. I called customer service and they gave me crap that they have never heard of anyone cancelling before...blah blah. Everyone I spoke to acted like this has never happened before. I told the customer service rep that I will be cancelling one way or another and that I am not going to mess around playing games. I said we can do this the hard or easy way. The easy way is that they do the right thing and cancel my contract and I will return the unit. The hard way would be that I would just change my credit card info and if they went after me, I would be getting a lawyer. After some back and forth, we agreed to me paying for the first month and return shipping. Don't let this company bully you. This is a super unethical company that does not stand behind their product. Just go to Walmart and buy a plug in air freshener....way less hassle!! Good luck everyone dealing with them. Just stand your ground and don't take no as an answer! read more

Dear ScentAir Team, I want to start by acknowledging the exceptional quality of your products and fragrances. I've always been impressed with the scent options you offer. However, I did have a couple of concerns I'd like to share with you. During a recent phone call, I encountered a customer service representative who was unfortunately quite rude and dismissive. I was inquiring about returning my WhisperPro machine, and I felt that the interaction could have been handled more professionally. Separately, I was disappointed to find that the WhisperPro machine didn't quite cover my entire home, even at its highest setting. I understand that this might be a limitation of the product, but I wanted to suggest an alternative solution. I would love to see ScentAir reconsider making the ScentDirect Machines and Cartridges available for purchase online. These products seem to be more powerful and longer-lasting, and I believe they would better meet my needs. I'm willing to pay a premium for these products if it means I can enjoy a stronger, more consistent scent throughout my home. I believe making these products available to individual customers would be a win-win for both parties. I would be more than happy to give ScentAir a 5-star review if this option became available. Thank you for taking the time to consider my feedback. Sincerely, Daniel read more

I worked with Katrina when I was the Director of Sales and Marketing for a New Home Builder. Katrina went above and beyond to help me find exactly what I was looking for. She understood what I was trying to accomplish and her tenacious mindset found us the perfect branding signature scent. It's apparent that Katrina is confident and passionate about what she does. She always demonstrated utmost professionalism and integrity. She's full of determination and doesn't quit until you're 100% satisfied. I'm extremely pleased with the overall service from not just Katrina our sales rep, but from everyone at ScentAir. The process was easy and fun! We went through many samples before we found our exclusive signature scent! Samples were delivered quickly and Katrina was always available for questions and Q&A sessions. Once it was time to sign the contract, the process was again seamless and Katrina was there by our side. Our first shipment was highly anticipated! Once received, the set up was easy and ScentAir was available every step of the way. Refills get delivered on time like clock work, so there's no down time. Our customers compliment on how wonderful our homes smell; they love our exclusive signature scent! ScentAir really has made a difference in our branding and helped us create a unique customer experience. read more

I have had a terrible experience with ScentAir. Despite multiple attempts to cancel my $200/month subscription, they continue to charge my credit card every month. They also send far more air freshener cartridges than I could possibly use for my business, and to make matters worse, their cartridges require the proprietary ScentAir Whisper™ MAX Diffuser to work. After months of frustration, they finally agreed to cancel my subscription--but only after I returned the diffuser. Now, I'm left with a pile of useless air freshener cartridges and no diffuser. Even after sending the diffuser back, they still charged my credit card and auto-renewed a subscription I no longer wanted. Ultimately, I had to contact my credit card company to file a chargeback and block further payments. Once ScentAir gets your credit card info, it feels impossible to escape their subscription trap. Their products are overpriced, their subscription model is predatory, and their customer service is unhelpful. I strongly advise against doing business with ScentAir. read more

My company has been working with Katrina Yeske from ScentAir for roughly a year now. Her follow up with us after starting the program has been great and is always available to help. We receive compliments all the time from our guests! The product is even more effective than I thought it would be. If we change our mind on the scent option we choose, or would like to try something different we would reach out to Katrina and she was able to make a change request for our next shipment. We have also called customer service a few times to change our scents for holiday season and have made changes to our billing without any problem. We appreciated that the machine came at no additional cost when signing up for their monthly service and had no upfront fees other than installation cost. Thank you Katrina for the enhancing our environment at our hotel. Our experience has been great! read more

We made the switch to ScentAir from one of their competitors a few months ago and we are thrilled with change. The scents are more vibrant and appealing. We have nothing but positive feedback from our prospects. They often say that it reminds them of the luxury hotels on the Las Vegas Strip. We also have received nothing short of exceptional service. Katrina in particular has gone beyond the call of duty walking me through the conversion from the previous company to communication every option available to us along with explaining the service process in great detail. There service technician Jesse has also been fantastic at assisting us with changing scents and adjusting strength levels to meet our expectations. Scent Air has a great product with great service so I highly recommend them. read more

I am the maintenance manager for 3 casinos here in Nevada, just think of the smell smoke of older buildings. Scent air has worked very well for us, customers have commented on the new scents as well with positive feedback. We had a gazillion scents to choose from and they sent 1/2 a gazillion to us to sample. Scent air offered different sprayer styles, we used 2 different styles due too the size's of casinos. The service Tech's worked on my time frame for installs and refills. they also made adjustments when I requested, I had directions to make adjustment but not enough time for 10 scenters. I dealt with KATRINA on any problem and complaints which were few. the best was good feed back from patrons later BP read more

Our company Red Wolf Lakeside Lodge has been a customer with Scent Air for many years now and I can't say enough about their quality of service and products. Katrina is amazing! She has been so helpful over the years and answers all my requests in a timely matter. She is very professional and helpful. She is very knowledgeable about the Scents selection and will always recommend the best products offered. We ordered an additional scent air machine and she honored our same great pricing. She even gave us some cute scent sticks for our restroom. We love the scents and their go-to customer service attitude. We wouldn't go ANYWHERE ELSE for our resorts needs. read more

I am the Customer Relations Manager at Asay Auto and we have been working directly with our local customer service representative, Scott Schults at ScentAir. We have been very pleased with the exceptional customer service Scott has provided us. He has taken the time on multiple occasions to come to our dealership and bring various scent samples, as well as thoroughly explaining all the various options ScentAir has to offer. He has been wonderful to help us in selecting a system that works best for us. We love our new ScentAir system and the wonderful scent we are able to now smell throughout our dealership. We would highly recommend ScentAir! read more

The Best Automatic Air Freshener! I own a Blaze Gymnastics Center it's 20,000 sq feet. We added our first Scentair system in April. We put in in the front lobby close to the door so customers would be greeted by a pleasant aroma when first entering our facility. We received positive feedback from customers immediately. We recently added a 2nd system to extend the fresh fragrance into our facility and it is working amazingly. Our customers are commenting about how clean our gym smells to us and on our social media page. Dani Ingram is amazing to work with and helped us pick the perfect scent for our business. read more

We installed ScentAir over 4 months ago with the help from our amazing rep Ashley! We signed a one year contract to give the scents a test run and have had nothing but compliments from our customers and awesome service from the company. The scent was a little strong at first but our rep came out and adjusted it to the perfect setting for us! It's all about giving it a test run at first until you find the level that makes everyone happy. The device is easy to move too if you do not find the right home for it the first time around. We are very happy so far and look forward to our next scent for the Fall! read more

ScentAir has been an amazing addition to our services at the healthcare facility that I work at. I reached out to Jennifer, our rep and she has been such an amazing partner. I say partner because she truly seeks out opportunities to help us. We have created a welcoming environment by using scent air in our lobbies at two different sites. I'm working on trying to expand our scent air usage at both sites currently. Scent air is an asset that you never knew that your company needed. You will not be sorry if you go with them. It has been a great addition and I look forward to a bright future with them. read more

I have used ScentAir at my businesses for the past 10 years and always had a great experience. I am extremely picky when it comes to scents and my long term rep, Beverly Boyd-Miller, always takes whatever time is needed to help me find the perfect scent. She is very attentive to any needs we have and always available if any issues pop up. We recently were able to create custom scents specific to our business which is another unique to Scent Air feature! If you are looking to take your customer experience to the next level for your business, I definitely encourage adding Scent Air into your plans. read more

My business recently purchased a device from Scent Air and it has been an amazing experience. The fragrances they offer are plentiful and smell amazing. We have had our system since September and all of our customers that come in, always mention how great it smells in our office. 5/5 experience and the Senior Account Executive, Lisa, is so nice and helpful. Any issues we've had with receiving fragrances or even setting up our products; she is always available and ready to assist us with whatever needs we have. I am so glad we decided to utilize Scent Air; it has truly been a great experience. read more

We wanted a signature scent for Valley Fair Mall because we felt the presence of a pleasant ambient scent would help increase pleasant emotions creating a positive appeal for our shoppers. Scentair has hundreds of incredible and unique scents! We met with our Scentair professional who helped us narrow it down to the perfect signature scent and holiday scent for our center. We are constantly getting compliments from shoppers both in the center and online! We highly recommend Scentair to anyone looking to make their brand more personal with a signature scent!! read more

They will care about you the first day when you pick your scent and after that they will charge you over 110$/month for no service, no visits, only a shipping of 3 cartridge every 3 MONTHS so they can save on the cost of shipping. Their device is cheap and absolutely not worth the money. They tried to lower our bill to 80$ /month to stay with them. We said they could have offered that to us a while ago as a customer loyalty incentive. They are disorganized, unprofessional and NOT client friendly. Stay far and go to other options. read more

Not sure who holds your employees accountable, but when they pass vehicles on the right-hand shoulder while going well over the speed limit then cut off a vehicle full of women and children and break-check them, they need to be fired! So whoever was driving the little Nissan Van (NC tag # JKA-5443) Skinny white man, middle-aged. He drove like a maniac through Newport TN. Sunday 4/2/23 at approximately 3 pm eastbound on I-40. Might need to get GPS tracking on your vehicles for your DA employees!! He about got someone killed! read more

I have been in business for over 35 years. In that time, I have engaged the services of countless businesses. However, I have never experienced worse customer service than ScentAir. When I approached them about their deceptive selling practices by making false claims about their product, they refused to talk to me. I asked to be let out of my contract because I was completely dissatisfied with their product and they refused. Buyers beware. This company uses deceptive selling practices, ​and profit is their only concern. read more