Great staff!!!! Love Santa's crew! This store is magical at Christmas time! They have plenty of…read moregifts for the holidays, I was able to cross off some people on the NICE list. However they were out of stock on a lot of the store staples. Should of been better stocked for the busiest shopping day of the year!!!!

This weekend while shopping at the Sangertown Square Mall we spent some time at this store looking…read morefor some gift ideas. The store itself was well packed with merchandise and there were so many products to choose from. The staff in the store were polite, professional, and helpful. They made it a point to ask us if we needed assistance, but didn't pressure us like some other Bath & Body Works I have been to. Overall, it was a great experience and it was a blast to spend some time smelling the different scents. We will definetly be back in the future, especially if they have a sale!

They have everything that you could possibly need or want, the only store in the area that provides…read morethis stuff. And the service is excellent.

Always good products available in a clean store with ample parking. Customer Service is good, too.read more

If I could redo my whole wardrobe I'd start here. Quality items that are fairly priced and they're…read moregosh darn cute too. Adorable! Iron and resin apparel also carried here--you can touch the stuff before you buy!

Myself and my daughter get our Hair cuts by Riley at this location - she has been nothing but kind,…read moreprofessional and patient. Always communicates if times need to change. My daughter can't wait to go see her again. Thank you for all your do Riley!!

I received a tinsel installation from Shanique and it looks absolutely amazing. She was extremely…read morekind and great at conversation. 10/10 will be booking with her again!

This Bath and Body works store is the best. Located in a shopping plaza with lots of other good…read morestores, you can't miss this place when you're in the area. The store is well organized with staff walking around constantly asking if you need help and giving you shopping bags for your items when you walk in thinking you're just getting one bottle of soap and 10 minutes later you have eight 3-wick candles, 6 bottles of hand soap, 6 bottles of body wash and room fragrance spray you don't need but also, really do need. They have great sales and this is my go to store when I want to buy gifts for the holidays. They have something for everyone, even the men in your life. Their body wash is not cheap, $12.50 per bottle,which won't last too long, but they also run a buy 3 get 3 deal, so that helps justify the price. In addition, they usually have additional coupons floating around that help lower your total as well. One staff member in particular, Lindsay, was really exceptional the last time I was in here. She couldn't have been friendlier and accommodating to all of the coupons I was presenting at the counter. There are so many people working in customer service who shouldn't be so it goes a long way when someone actually cares about their job and the guests coming in. I'll be back sooner than I probably should!

From the owner: For over 20 years, we've created the scents that make you smile. Whether you're shopping for…read morefragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.

So I came in to look for presents for family and friends my boyfriend walk out with gifts for mom…read moreso he loved it ....plenty of parking nice staff we will return.

From the owner: For over 20 years, we've created the scents that make you smile. Whether you're shopping for…read morefragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.

Quaint shop in the heart of Skaneateles NY. They sell candles, oils, soaps etc the candles are…read moremade from soy. They smell amazing. We love frequenting this shop. Very friendly and very welcoming.

Ended up parking right in front of the store on our visit to Skaneateles. It was so cute and…read moredecorated for the Fall that it beckoned you in. Loved all of the scents and could have easily bought the store out. Unfortunately for me I could not get downstairs due to healing from a fracture but probably a good thing for my wallet... LOL !!! Looking forward to going back. Prices were reasonable and I left with a bag full of goodies. Looking forward to using them

I recently visited the Bath and Body Works store located in the Crossgates Mall. I'm actually a bit…read moreof a fan of the company and frequent the one we have at our mall back home. This time around, we were in the road in Albany and I was looking to buy some body spray for myself and some lotions and whatnot for my kids. Unfortunately, my experience at this location was terrible. Upon entering the store, I was unable to find the body spray I wanted and one of my daughter's had a question about a product. Hoping to get some assistance, I approached one of the employees who was standing near one of the displays. To my dismay, the associate's behavior was unbelievably obnoxious. After saying hi to her, the associate made no effort to respond and didn't even ask what I wanted. She just gave me a disdainful look like I was offending her with my presence. When I explained my issue and requested help in finding the body spray, she rolled her eyes and walked away without providing an explanation as to what she was doing. I thought she was leaving. I returned to browsing and looking for the spray, but after a short while, the associate returned with the item I had been searching for. Obviously that's great. However, her disrespectful behavior continued. I wanted to express my gratitude, so like most adult human beings do, so I said "thanks". However, the associate didn't respond yet again. Instead, she rolled her eyes, as if me speaking to her was some sort of an inconvenience. Again I said "thank you" and she just walked away. I was like, WTF did I just witness?? As a result of this associate's appalling behavior and attitude, I made the decision not to make any purchases and just left the store. Why spend cash at a place where the staff is nasty? Forget about it.

If you have to deposit money in your account and then head to the Playboy Mansion for a party, that…read moremeans your day is all about Bank & Bunny. Sadly this has nothing to do with that. Not my favourite Bath & Body location at the incredibly busy and massive Crossgates Mall in Albany - and it seems like half of Albany was in here on the couple of occasions that I came in. We're fans of their stores in general, but this one isn't the most organized I've been to and can get a bit busy and cluttered.

The drive thru is the WORST! Even McDonald's tells you to pull up of order not ready. Not here…read morethey let the people sit and wait. Dr calls in prescription, 2 hrs later sorry not ready. It guaranteed at 530 pm (it was 4), then asks want to wait. Wtf, I didn't get a text telling me there was guaranteed time. Dread every time I have to go there. Would go to rite aid if they had drive thru.

I have been trying to call this pharmacy as i need to fax scripts for my meds as my insurance plan…read morehas changed... on hold forever, and when they answer, rude people and dont make time to listen, put u on hold again... Scary i have to go there