The insurance company recommended this body shop after my car was in an accident, so I chose to come here when a different shop said they couldn't look at my car for a month. When I asked how soon Schaeffer could look at my car, I was assured that their policy is to assess the vehicle within 24 hours of it arriving at the shop. My car ended up being totaled so no service was done. However, throughout the process of communicating with the insurance company Rick was very helpful. He called to keep me updated on the status, and he was really friendly, which made me feel better after I was upset about my accident. When I arrived to empty my car Rick had already taken off my license plates and opened the doors and trunk for me. It was all quick and easy. I recommend this body shop and will come back here if my car needs work in the future. read more

I brought my work van in because the rear door wasn't closing. The mechanic tighten a couple bolts on the latch, and made a few adjustments. I was on the road in minutes. Thank you so much ! read more

I took my car here after a school bus backed into my parked baby. Schaefer got her all back together and perfect again. Car was done 2 days early and Theresa game me updates every other day. Great communication and great staff. read more

Schaeffer Auto in Elk Grove Village, IL ~ are an excellent auto repair shop. They fixed my car in under a week. Even though we're all experiencing delays on certain vehicle parts due to all of the strikes, they were able to obtain the necessary parts and repair my vehicle pretty quickly. I didn't even have to go through the hassle of making any payments because they handled everything with the insurance company. And the insurance company paid them directly. Schaeffer also went ahead and scheduled a rental car for me which picked me up directly from their shop at the same time that I dropped off my car. And when my car was ready, I just dropped off the rental at Schaeffer and the rental car company came and picked up their car. Schaeffer also buffed out the rest of my car that had minor scratches, washed and vacuumed everything nicely too. The service was outstanding, keeping me updated on the progress. David O'Brien, was very helpful, professional and knowledgeable. He explained how the process worked. Awesome job to Schaeffer Auto !!! read more

I highly recommend Schaeffer Auto body! So easy to work with customer service. Theresa went above and beyond to get my car repaired quickly. They did a fantastic job repairing my car. Would use this company again! read more

We were very pleased with the service we received from Schaeffer Auto Body Shop, our first time using them. [Our car was side swiped on Manchester Road - 100% other driver's fault.] Bill took GREAT care of us by regularly keeping us informed with updates of when the car parts were coming in. They provided us with a good rental car for over one month. Our car's exterior was so nice and shiny when we picked it up and clean on the inside:) We recommend this business! read more

Great experience from start to finish! They were open till 5:30 for an estimate (which is great for working folks). They worked directly with my insurance company for both the initial quote and the additional work that was needed. They arranged for the car rental as well. I even left the rental car with them. They kept me updated via email/text every couple days which I appreciated. Both Theresa & Dave were very, very pleasant to work with. The work performed was excellent. I HIGHLY recommend this shop! read more

Previous owner was great. This woman doesn't know anything. Chevy Suburban with a single 1" ding in the passenger door. She quoted $1,400 for a ding, ridiculous. read more

The folks at Schaeffer Auto Body were amazing. After being in a car accident their kindness and helpfulness alleviated a lot of stress and anxiety that followed. Also, along with simply being good people, their work is top notch. Repairs were done quickly and they communicated with me every step of the way. I hope I go the rest of my life without ever needing body work, but if I do, I 100% will be returning to Schaeffer Auto Body! read more

I cannot be any more satisfied with the experience I had at Schaeffer Auto Body. After I was told the vehicle was not fixable I brought it to Schaeffer. I was greeted by Theresa who has the most bubbly personality you will ever meet. She kept me posted on the status of the repair and made all the arrangements to have the car towed in and repaired. The repairs were high quality and reasonably priced and surprisingly quick. In addition to auto body they do mechanical work. Fate brought me to this shop and I will never go anywhere else for any type of repair or service again. Couldn't be more pleased. Thank you Theresa and all the guys who fixed my car read more

HIGHLY RECOMMEND!! My daughters car needed repair after an accident that left it un- driveable. I chose this shop because of the reviews and I was NOT disappointed! Theresa greeted me with a welcoming and warm voice on the phone. She was consistent with her updates and their AMAZING team even finished ahead of time! The car looks great!! I couldnt be more grateful for their fantastic work and incredible customer service! I will be recommending them to everyone!!! read more

My fiancé brought her suv in this week and it was finished as promised. They are very friendly and do great work that they stand behind. Her family has been bringing their cars there for years. Would definitely recommend! read more

This place is great. I talked to Theresa about a few scratches on my car. They were fast, very affordable and just good people. I highly recommend Schaeffer Auto Body in the Elk Grove area! read more

I highly recommend this body shop! My insurance company recommended them after someone had hit my car. They were so helpful through the whole process and when the car was done it looked brand new. Not only was the outside of my car looking great, they completely cleaned the interior of the car. I would definitely use them again. read more

My car looks incredible after taking it here after an accident. My car was done quickly and was finished at the time it was promised. Customer service was great, they communicated with me several times and I couldn't be happier with them. I highly recommend this business! read more

Amazing place. Found a deer with my car and got a few estimates. My insurance covered it but I wanted to see who I got a warm fuzzy feeling from and this is the place to go! Dropped my car off, they stayed in contact with me about any updates and how the progress was going. I went to get my baby back and she was beautiful. Just a beautiful as the day I bought her brand new. They nailed it and I would recommend anyone and everyone here. I even had my husband take his car there because that's how amazing they are. read more

Well here's my story. Going down the road minding my own business when some idiot blows the lights. My car is only a year old and took very good care of it last year. Well it made me sick to see the damage. I drive by Schaeffers on my way to work everyday for the last 33 years. I had a small scratch that was really bothering me that some other rude person did. Well had car towed after accident to Schaeffers & the rest was very unstressful. They kept me informed all the time & did an EXCELLENT JOB. Woman owned. Very particular. Love them!! Thank you Schaeffers for taking care of my baby!!!! Kathy Marsico. read more

I had to have some front bumper work done on my vehicle. The team at Schaeffer was friendly & professional, handling the discussion with my insurance company and even sending my rental car back when I was done. The work was done quickly and my vehicle was returned in great condition including a clean exterior and interior. I'm very pleased and would highly recommend the team at Schaeffer! read more

Very happy with the customer service I received & the work that was done to my Cadillac, not to mention that their quote was significantly less than any other shop near by!! Teresa was great - she kept me posted with updates every step of the way & arranged for my rental car to be dropped off & picked up from the shop, so everything went super smoothly! Definitely recommend!! read more

Went in for an estimate and was treated like a queen. First class customer service all the way. Thank you!!

My 10 year old car needed a new front bumper after it met a high curb it didn't like. Instead of automatically contacting the dealer for a price, Theresa looked for an after market part, found one that worked and which was less expensive than the dealer price. Received the quote the next day, made an appointment, and when I took the car in I even got a ride home after dropping it off. Work was completed in the 3 days quoted and it looked better than new. To top it off I was totally thrilled to see that the car had been cleaned inside and out. Thank you Theresa, Alan and staff for your great customer service. read more

I have a brand new car with 2200 miles on it and got into my first accident in 40 years. Many auto body shops in the area and I had no clue where to go. Schaeffer's was recommended to me by my cousin. He said they are family owned and have been in the area forever so I gave them a call. Richard helped me all the way. He explained everything from how the parts and colors are matched by the VIN number and what exactly they have to do to fix it to what I have to do next. I got an estimate on a Wednesday, took it in the following Monday and had it back by Thursday. They suggested and called Enterprise to pick me up and drop me off there. They just made this terrible ordeal into a fast and more pleasurable experience. They did an awesome job on my new car. It looks new again. I can't believe how well the color matches you can't even tell it was in an accident. I can tell they washed the inside of my car too. It smells new again. Thank you so much Schaeffer's you've made a customer for life. read more

I had to have some work done on my rear quarter panel (pretty bad scrape), and I needed the car back ASAP for work. Theresa and Allen took a look at the damage and said it shouldn't take more than 2 days, and it will be perfect. Well I brought the car in on Monday at 9 am. and she called me back on Tuesday at 1pm. and told me I could pick the car up after 3pm! Unbelievable! And the repair was perfect with a lifetime warranty! Highly recommended! Thanks you! read more

I was totally blown away by Scaeffer Auto Bodies service, professionalism and the quality of their work. They promised that their work would leave my vehicle at least as nice as it was before the accident and they exceeded their promise. I will always bring my vehicles back, whether it's a scratch or a near total. See Theresa for anything you need. read more

First off I would love to say that this place does not just amazing work but AMAZINGLY BEAUTIFUL WORK. I had an accident back in October and I went and got estimates from 3 places and I took it somewhere else to have it fixed. After being at the other place for almost 2 weeks and still getting nowhere I made the move to take my care to Schaeffer Auto Body. I moved my car here for various reasons that I will share. The first reason is during the estimate process the owner Diane who took my information called a few days later to check up and see how the process was going so I to.d her I took it somewhere else and she said that was ok and that if I ever needed anything to call. Secondly I started having issues with the other shop and I couldn't get stuff explained to me and it was suggested that I call a lawyer and get them involved all the while my car still hadn't been looked at for a full estimate. After this I took Diane up on her offer to call if I had issues and I explained to her what was going on where she told me that it didn't sound right so she directed me to her service writer Theresa who is absolutely amazing herself. Even though my car was not at this shop for repair they went out of their way to help me understand what was going on. I have Theresa the information I had and she told me that she would get back to me and not even 3 hours later I had a call explaining everything in a way that should have been from the start. After talking with Diane and Theresa I made the excellent decision to move my car to shop that cares about their customers.they said that it would take time because they were busy and I said that was fine because as after all they did for me explaining stuff I knew I was in the right spot. They kept in contact with me the whole time during the process and I stopped by a time or two and saw the progress, and when all said and done the gentlemen in the shop did an amazing job between stripping, ordering parts, and reassembling my car, even the paint job was spot on. Looking at my car it needed fixed from the passenger door clear around to the drivers door and the body man they blended the paint so well that you can't even tell there was an accident. After all work was done they had it detailed and cleaned. I am truly happy that these people went out their way to help me and that I took the chance and had them fix my car I will and have directed people to them because there has been a lot of positive comments on how well the job. Looks and how well the paint was blended. This place gets an A+++ with me at all times and highly recommended. read more

The employees in the front office are very disrespectful. If you want to be verbally abused, go here!!

Teresa is rude, it is bad for business. Get someone else to deal with customers that doesnt turn them away with her attitude. Will not be going there after all. read more

They did the repair work for a great price, and washed and vacuumed it before getting it back. The body work was great, and paint job immaculate. read more

Schaeffer's is the best! Prices are good and work is exemplary. Not only did the exterior of the car look like new, but the inside had been cleaned as well. Friendly people and great service. Would definitely go there again. read more

Had some rust spots removed on my truck and some painting done. Paint match was spot on! not to mention body work was flawless. Motorcycle will be going there soon. Job well done guys!! read more