J.R. Auto Collision has been my go-to shop since 2010. They've done repair work on my 2004 BMW 330xi twice and recently my 2019 Audi SQ5. The recent work was on the right front fender of the Audi. The work was done promptly and expertly. I was very happy with the turnaround. In on Monday and out by Thursday. read more

JR Auto has always been exceptional! They strive to fix your car correctly and bring options to the table when they can instead of just going with the most expensive fix. read more

I would highly recommend J.R. Auto Collision shop for any of your autobody needs. I am a long time automobile collector and enthusiast and have a self admitted knowledge of automobile repair, particularly "body and fender" work. Long story short, I brought my car in with a squeaking, rattling sound coming from my driver's side front window. Another body shop in the area told me, without a doubt, while not even listening to the sound, that it was a window regulator and quoted me a price of nearly $300.00 to fix the problem. Jesse De La Garza at J.R. told me it may not be the regulator at all and it may be a result of all things ,tree sap gumming up the window rails. He came outside, IN THE RAIN, and applied a few applications of a de gumming solution to the window rails and I kid you not, that solved the problem. Cost to me, absolutely nothing. Since I did not have repair work done on the car I cannot attest to their workmanship but I can for their honesty and honestly, the number of cars on their lot, both private and commercial, waiting to be repaired, in addition to online reviews, tell me they must have a good reputation for quality work. Joseph A, Mt. Prospect, Illinois read more

From the beginning till the end the process was done well , Rental car , insurance company was taken care off , the repair of my vehicle and the Rental car return , all made easy by the team At JR Auto , Thank you Jim , Kim & Megan . read more

I had an awesome experience at JR Auto Collision, in Arlington Heights. I have had repairs done at JR's twice,over 19 years, I owned my Toyota Highlander when I was involved in 2 accidents and needed to file insurance claims. JR's is where I was sent and I was always happy with the service and repairs. About two weeks ago, the driver's side door of my new 2025 Honda CRV was ripped from my grip by the crazy high winds we had, when I pulled up to a gas station pump and the door hit a metal post. I was heartbroken to say the least! I went to JR's and worked with Jesse. He gave me options on the repairs to my new car. I had 4 other estimates. No one else gave me options between a full repair or making it look as good as possible, without the huge expense. Jesse suggested the much less expense "route" and if I wasn't happy with it, I could do the much more expense repair. He suggested door guards which I purchased from the dealer and they put them on for me for such a nominal fee which made it look even better! I really wanted a full repair but I'm losing my job in a month and I did not want to report it to insurance, so this option made the most sense and I'm very happy with it and people literally have to come close to even see the remaining "ding." Very pleasant experience and I was not talked down to being a woman. He took time to talk to me and not just sit at a computer and print up a quote and send my on my merry way. I have and will continue to recommend JR Auto Collision. Family owned, good people! Thanks again, Jesse! read more

Responsive and reliable auto collision repair shop. Will give a thorough estimate; no surprises. Worked directly with our auto insurance carrier (State Farm), so it was a hassle-free process. Very friendly service as well! read more

JR recently completed work on 2 of my cars. One was a anniversary edition and the other a one of a kind custom car. I have used JR before and so had my family. I trusted them with both of these cars. We occasionally take these cars to shows and I am confident that nobody will ever know that body and paint work was done. Excellent work ! read more

I was so disappointed in my experience with JR Auto- i selected the repair shop because of the amazing reviews. I have to believe there has been a staff or management change that's impacted their level of service. To recap my experience: - we were told car repair would take 5 days, it took 21 - we never received a call or update in those 21 days unless we initated contact - an incorrect bill was submitted to insurance that missed some of the costs so a new report had to be drafted- this caused a delay. Mistakes happen, but the auto shop was not transparent about the cause of the delay, we had to get details from insurance & then the auto shop accepted fault - the kicker is that when i drove off the lot about a mile away from the shop, lights came on & my tire back tire was deflated Moral of the story- i'd pick a different spot. I recommend Denny G's in Des Plaines - professional, efficient, and fair. I'd keep an eye on reviews post October 2019 because it seems this place is going downhill read more

J R Auto did a great job on my car which had fairly minor damage but being picky like I am, I wanted the repair to be perfect with manufacturer parts. It was a little more expensive than I had hoped for but it was well worth it. The final price was right on target to the estimate and the car was ready when they said it would be. I would highly recommend them. Bob W. -Arlington Hts. IL read more

This place is great. Combination of honestly & good pricing. I took my SUV to a several auto body places, they were the least expensive & my results were awesome. read more

My car had its catalytic converter stolen and initially I took the car to Firestone and they were screwing around getting me a quote. My insurance company recommended JR. JR was prompt, courteous and had my car ready in one day. They even took my rental car back for me! Tremendous service from Jim and his crew! read more

Ben, I wanted to say thank you again to you and your entire staff for taking care of my Acadia. J&R did an outstanding job from start to finish. They really came through for me during a very difficult time. I really needed my vehicle back in time in order to run out to Iowa City so I could pick up my son from college and bring him home that same day. We needed him to be home so he could make his Grandmother's funeral service. I knew that it would be a long day and I did not want to drive the rental unit that I had from Enterprise. Having my vehicle to make that long journey made for a much more comfortable trip. The professionalism and all of the hard work that was done by your staff was much appreciated. I would recommend J&R to anyone that I know who needs to utilize this type of service. Looking forward to seeing you soon (but not too soon). Mike C. read more

Great job detailing my 2010 Ford Edge!!! Looks brand new. Fast, reliable and friendly service!!

By far the most accurate, efficient, and courteous collision repair experts. They do the communication between the car rental and insurance company so it's less hassle you need to worry about when all you want is your car back. The entire crew is diligent and meticulous in ensuring in the Mount Prospect and Arlington Heights area. that your car is back to it's usual condition. My family takes any car that gets into an accident since the early '90s. They've worked on probably 8 of our vehicles. (We have a big family with a car per person). This is definitely an exceptional repair shop and when I end up moving out of state I'll come back if I ever get in a jam. Just be cautious sincd the entrance is overshadowed by the Noff's/Penske building next door. read more

Highly recommend JR Collision. Had some body work done last month and they did a great job.

Fabulous customer care and service! My brother's neighbor smashed into my driver's door while my car was parked on the street. The door would not open. Neighbor's insurance company said car was ok to drive and they would only give me a rental while car was in the shop. Jeff immediately called them and told them the car was unsafe and they should have given me a rental immediately. He had his staff arrange it for me and said he'd do all the insurance dealings. What a load off my mind! I'd never had a wreck before so I stupidly believed the insurance people. It's clear that this place cares about safety and service above all. Highly recommend. read more

JR is the only place I will take either of my family's cars. I won't let anyone else touch them. Zach is the man and the techs do seamless work. Believe me I have unfortunately brought my crippled car there 3-4 times and they bring her back to looking like new. I strongly endorse anyone who needs body work to use the professionals at JR!! read more

We got our first "ding" in our brand new car. All of the staff were skilled, professional, courteous and accommodating. Arranged for the rental car and finished our repair in record time. Communicated with the Insurance carrier, agreed on a price and we were good to go! We will always speak highly of them and the service we received. Our car looks brand new again!!! read more

110% satisfied with J.R. Auto Collision! My car looks brand new again! The entire team was super nice and very professional. I loved that I they made update calls to let me know where they were in regards to repairs, and when I picked my car up it was completely cleaned and buffed. If I should ever (sorry guy's kinda hope I don't :)) need my car repaired after a collision, I know exactly where I would take it! J.R. Auto Collision! Great job! read more

Excellent job restoring my bumper like new after a minor mishap. The paint and flooks like it came straight from the factory showroom the day I bought the car. Charles provided outstanding customer service and helped me with the entire process from estimate and rental car to delivery the very next day. I highly recommend JR Collision in Arlington Heights. read more

Incredibly satisfying experience, first rate service and first rate repairs! I have a 2006 Hummer H3 which was smacked in a parking lot while parked. My insurance company gave me choices of shops to take the care too and I chose JR since it was very close to where we live. Well my experience first with Zach and then with Eric was one of impeccable service and a customer-centric focus. Zach was very thorough in his analysis of the damage. Eric served me in scheduling the appointment to repair the damage and through the actual repair itself. What I got back was a car that was repaired right the first time and I will assuredly recommend J.R. to whom ever is in need of collision repair. They do what they say they are going to do, in the time they say they need, for the price that was estimated and quoted. Fine folks to do business with through and through. read more

Excellent work and customer service. They replaced a rear bumper on my 2008 Sienna mini-van after a rear end collision. I expected a bit of color difference due to age but JR matched it perfectly. Outstanding work and an above and beyond service. I was especially surprised and delighted to see my entire interior also cleaned (including the very soiled from winter Weathertech floor mats). They cleaned the interior the best I've seen it in quite a while. Exterior as well was nice and clean. It really put a smile on my face. I'd definitely recommend them and will certainly use them again if the occasion requires. read more

The WORST customer service ever. Great body work. Steer clear of "Eric" front desk, never been treated worse. Chose them based on overall " we will take care of you". No consideration of what a customer must experience post.accident. He will get the parts off your car to make profit whether it needs to be replaced or not. Two weeks later you get your car. Definitely need a refresher in customer service. I am so sorry I trusted them. read more

Did a fantastic job fixing my camry. quick turn around and looks brand new.

I am very disappointed in the quality of materials used in my repairs on more than one occasion. I am even more disappointed in the poor defensive attitude of the staff. I will never use them again, and if you like quality work, I would suggest you go elsewhere. read more

I have used this company with many different vehicles within my accident prone family over the past decade. EVERY time they are courteous, efficient, and take the extra step in making sure that the customer is happy. Eric and Charles are two employees that I have had the pleasure working with and they have made it easy on me with a hectic schedule to make sure that I got a rental, immediate and accurate estimate and finally a great finished product. At JR Auto Collision the employees take the time to explain and show you how they actually repaired the damage to your vehicle. They also call or email daily with updates on how the repair is progressing and finally they make sure your vehicle is so clean when you pick it up, its almost like the day you picked it up from the car dealer. Lifetime customer here for sure. Thanks guys. Hell of a job. read more