Great if you have all day to waste waiting for your appointment. Place is run down, dirty and…read moreunchanged since 1980! Hopeless!

Because I used my own brand new frames for lenses, they seemed less than gracious to adjust them…read more Took them to the actual store (See Eyewear) and they were adjusted perfectly.They also charged $25 for using my brand new frame. There was no charge 2 years ago. I mentioned I switched out glasses often with about 15 pairs. The associate immediately said she has 45. It's not a competition. My 2nd time here and definitely my last.

Dr. Scherer saved my eyesight. I was having too much pressure in my eyes and he was able to fix the…read moreproblem. A couple of years later I had chateracts removed and lenses inserted. My sight is not a problem anymore, even at night. I found the rest of the staff friendly and helpful.

Scheduling needs to be straightened out. I called on 7/10 and made an appointment for my sister on…read more7/15 at 10:45 am. We were asked if she wanted 9:45 or 10:45, we said 10:45, the date & time was confirmed at the end of the call and I IMMEDIATLY put it in my calendar. When my niece took her mom (my sister) for her appointment, they were told they missed their appointment, it was 9:45 and they need to reschedule. My sister has health issues and has to have someone bring her to appointments, this was a massive inconvenience for both my sister & my niece (who had to travel over 45 minutes to get there). My sister does not want to go back (this was NOT her 1st time there either) because of the mix up.

I was very impressed with this clinic. The doctor and all the assistants were incredibly competent…read moreand even though it was fairly busy when I was there, they kept everything moving at a decent pace. I was looking for a new ophthalmologist when I moved to Pittsburgh, and am very happy that I connected with this clinic.

Last time I was there I made an appointment for my 6 month check up. I called this morning to…read moreconfirm and was told I had no appointment scheduled. I said I wouldn't have left the office after my last appointment without making one and I had an appointment card written out that said my appointment was today. I called the main number and was transferred to a woman and I explained what happened. Her response......what do you want me to do about it?????Really???? The last time I waited close to 2 hours. I will not be going back. I was treated very rudely and a phone call to the Monroeville office to see what happened with my appointment was never returned.

Very efficient, and helpful. Explained every setup of what was going on…read more They need better signage throughout the hospital, or a map to be inclided with first visit. I could not find my way, and ended up walking around the hospital, instead of from the garage. A detailed map would be great.

My wife was born with a genetic deficiency of her eyes. She was told she would never see like the…read morerest of us. Surgery was not an option because of the deficiency.her eyes where a negative 18.5, when we walked into their office. The staff the doctors and everyone involved were tremendous. They used a whole team approach, they took their time and made the perfect plan for my wife, she now sees the world like she's never seen it before, the genetics cannot be fixed by anybody, they worked with what they had, we are beyond words of our gratitude and professionalism of the entire staff.

Dr. Zelt has impeccable credentials. He clearly knows medicine. My issue was the "rushed" feeling…read moreof the examination. Dr. Zelt darted back and forth between an adjoining exam room containing another patient. Every time he entered a room, he would push a button "start" and when the exam was done he'd hit another button that he was done. Is this a measure of efficiency? If so, it left me feeling like I was a fast food customer and the good doctor was trying to turn tables as quickly as possible.

Will not return. They gave me a bunch of issues and tried to charge me when things were covered…read more(They did tell me a head of time about the $40 charge though). They had my insurance but did not apply it until I questioned them before paying. They charged me for a "specialty fitting" which was unneeded, and she wrote me a prescription for the wrong size contacts anyways. They would not provide the prescription on paper the day of the appt, I had to call and have it faxed because I was not ordering contacts through them since it was going to cost almost double. So at the end of the visit, they were able to overcharge me about $5 undeserved (since I questioned everything) and I am stuck with ill fitting contacts for a year.

Our first visit to Vision Source. We saw Dr. Wendel. She is a delight! She explained everything…read moreabout the OCT eye scan and how it shows indicators of our health. My husband and I moved here 3 years ago and I have been to two different optometrists before Dr. Wendel. But no more searching. See Dr. Wendel. You won't be sorry.

I tried to get an appt with their Mercy location, got a foreign receptionist with a heavy Spanish…read moreaccent I could barely understand and she could barely speak or comprehend English, plus she mumbled and talked so low it was like she had her hand over her mouth. I said I needed an appt for an eye allergy, and she insulted my intelligence by saying it was the ophthalmology office and asked if I had the right department! I have medical training and medical degrees!!! She made an appt but put it in Shadyside where I can't get to, then scheduled it at Mercy on the 30th when it sounded like she said the 13th and I can't do the 30th. I went on the app and cancelled in disgust!!! Do better, UPMC.

Does not deal well with patients who have limited abilities…read more Waited 90 minutes AFTER scheduled appointment before being seen by assisting staff who new nothing of the patients's history. Then waited longer before doctor came in. Nurse brought 2 student nurses in and explained in detail what instruments and how they would be used in front of patient who was already worried about procedure. Remember the patient has limited IQ. Then took a private call on phone as, don't really care where she's having dinner. Appointment was over 3 hours long and actual time of being seen or heard was less than 30 minutes.

Dr Pinter is very good. But dealing with his check out staff is horrible. She insists on billing…read morefor things that Medicare says are not billable due to their facility being in network. Had to report them and file billing grievances requiring insurance company to issue denials to them.

Staff was very courteous and kind! Dr. McKee was professional,, personable, and very thorough. I…read morewould highly recommend this practice to everyone!

I've seen many eye doctors in my lifetime and Dr. Zaremba is one of the best. He's professional,…read morethorough, and pleasant. He does a great job of answering any questions I have. In addition, I recently had a pressing eye issue develop on a Saturday before I was leaving town -- he was very responsive outside of office hours and helped me treat the problem ASAP. I can't recommend this practice highly enough!

My appointment was scheduled for 8 am ppl came in after me came and gone, he had me sitting with…read moreeyed dilated for a half hour, I had to be at work. Nurse said he would be in shortly but that meant over half. Dr. Baker Came in has me look in machine 2 seconds and he said everything was OK. I HAVE TAKEN TEST before WITH DIFFERENT PROVIDERS and I know that test is much more extensive​ when questioned he said throught you had to be at work, well held you already had me waiting so complete the job. I WILL NEVER GO BACK TO HIM. IM PISSED BECAUSE I CANCELED MY OTHER APPT FOR SAME SERVICE TODAY IN SHADYSIDE BECAUSE THIS WAS CLOSER. DR. BAKER PREMIER MEDICAL IS A JOKE!