Terrible experience. Brought drivable vehicle in for estimate and young women without even…read moreexamining the vehicle said it would cost tens of thousands of dollars to fix. Woukd not recommend.

Getting into a car accident, whether major or minor, is a stressful experience. Therefore, having a…read morebusiness that cares about its customers is essential when looking for a place to get your car repaired. I have never been in an accident before, so I have nothing to compare my experience with Carstar CSW to. They're a fairly recognizable brand, so it's easy to just look on the surface and see just another big company that goes for quantity over quality. But my experience speaks otherwise. This company really cares about their customers. My experience played out like this: I got in contact with Carstar West shortly after my accident. They were already in both my insurance network and the insurance network of the person who caused my accident. They were able to fit me in on the same day that I got confirmation from the other party's insurance. From the moment I stepped inside their location on West Kellogg, I felt taken care of. Their amazing receptionist arranged a rental for me and explained everything I would need to know (Not much. They take care of basically everything.) From there, I left my car with them, and I would get periodic phone calls from Eric, one of their mechanics. When it came time to pick my car up, I was pleasantly surprised to see that they had managed to perfectly match the paint job, and they had cleaned the entire interior of the car. For all intents and purposes, it was like the car had never been in an accident. My final worry, returning the rental, was a complete non-issue. They take care of driving the rental back to the company and making sure everything is in order. After driving my car home, I noticed that the lever on the driver's side seat was extremely loose. Eric, their mechanic, was more than willing to help me with my issue, and he tightened the screws free of charge. I couldn't be more grateful to Carstar West for the amazing job they did, and I highly recommend them to anyone looking for any kind of car repair.

I had hit a deer with my Tahoe and was recommended to Best Body Shop by Blaine at Newberry's where…read moreI bought my Tahoe. I had only had it for 2 months. Clay and his staff, I mean every last person, are amazing. Clay worked with me and helped me navigate my insurance, who was NOT cooperating with the repair process and wanted to total my vehicle. The repair bill he submitted to me and the insurance company was thorough, comprehensive and took into consideration value and safety. Through Clay and his staff's knowledge and guidance, I was able to convince the insurance to pay for repairs. He didn't go one penny over the bill he submitted. In fact, it was a couple hundred less than expected. The quality of work is top notch. We were even given a tour before they took my Tahoe in the shop. I love the openness of communication and the honesty he presents with his business up front. The update calls on the work being done were very helpful and if you had a question, you got it answered promptly. The work done to my Tahoe was amazing. It had considerable damage, not just a bumper and a headlight, this was extensive damage down the side of the vehicle. The paint was on point and the interior was free of stains and air bag dust. It was aligned, calibrated, everything was set back to original including the clock! It's like the damage never happened. Their Quality assurance is phenomenal. They go over their work with a fine toothed comb and don't bat an eye to go and redo something. They worked as fast as they could and didn't skimp on quality in the least bit. And the work is warrantied! I have never had that advertised to me before! I appreciate the fact that he has a small town atmosphere in a big city business. This is an honest, work for you and get it done establishment and Wichita should be so lucky to have a reputable business like this. I won't take my business anywhere else. I HIGHLY recommend Clay and his staff at Best Body shop. I can't thank them all enough for helping me get everything fixed and back to working order. Y'all are the BEST!!!

Best Body Shop is the WORST body shop in Wichita! If you…read moreenjoy being the middleman between Best Body Shop and the insurance company, Best Body Shop is for you. If you love stress and drama when trying to get your car repaired, Best Body Shop is for you. When we got the repair plan, there was a $5000 difference between the repair plan estimate and what the insurance would pay. We stopped the process, towed our car to a different body shop, and told them how extremely unhappy we were with their whole process. It still cost us over $1000 out of pocket to get them to release our car. We cannot stress strongly enough, DO NOT GO TO BEST BODY SHOP FOR ANYTHING!!!

I broke a clip on the front quarter panel of my Veloster. I swung into ICS Collision Center and…read moreJames (JH Wilson) fixed it lickety-split. I told him my father use to own a body shop, so he was kind enough to give me a tour of his beautiful clean facility. I was taught a clean shop was an efficient shop. James is mechanized and uses cutting edge technology. I will highly recommend this shop to all my friends.

Great service, honest, excellent communication, and helped navigate warranty work; I did I mention…read morethey did an awesome job!?!? HIGHLY RECOMMENDED!!!

Extremely nice guys! I had never submitted a claim before but had a lot of hail damage from the…read morestorms this year. Alex helped walk me through the insurance process so I could know what to expect, and had the damage fixed in a weekend. With the deductible assistance, I ended up paying nothing! He even tried popping out a stubborn dent in my bumper at no cost to me. Would definitely recommend to friends, family, and the community.

My car looks like new, which is a huge testament to the caliber of the work done! Shawn completed…read morethe process with great professionalism, giving me a briefing at each step. The staff at Wichita Dent Company was kind and helpful, which reduced the level of worry during the entire procedure. I wholeheartedly recommend using their services to anybody in need of dent repair. Thank you, Shawn and the entire staff at Wichita Dent Company!

(Update) Further information: This goes to the diminished…read morevalue of your vehicle due to Carfax report. Chad very snottily, I might add, stated that they don't report to Carfax. In reality the minute they enter your VIN# (which he took six pictures of) and search parts for the estimate, Carfax picks it up and your car drops in value.

I brought my vehicle here for collision repairs. After pickup, my AC no longer worked and began…read moreblowing a fuse, despite having no prior issues before the accident, for the entirety of my ownership with the vehicle. The shop stated they could not identify a cause and suggested it may not be related, so I've had to involve my insurance for further review. I returned the vehicle within two days of pickup. Initially, I was told the issue may have been mechanical and outside the scope of their repair. However, after paying out of pocket for a diagnostic, I was informed the issue is electrical and located in the same area as the collision damage and repair work. When I brought this information back, the shop stated they could not find anything wrong and again suggested it was unrelated. I am now paying for an additional diagnostic through them to continue the process. Additionally, I was disappointed with the communication. Staff frequently directed questions and explanations to my husband rather than speaking to me directly, even when I was present and actively involved in the conversation. I would encourage others to thoroughly check all vehicle functions before and after repairs, and to advocate for clear and direct communication throughout the process.

If you need body work done, go somewhere else, they do s*** work. Sad they call themselves a body…read moreshop. I wished my insurance would of let me take it somewhere else.

My car was in a collision so I had it towed to Mike's body shop. Both Mike and Tyler have been so…read morekind and helpful. I could not have asked for better customer service. If ever I need a body shop again, I will be using Mikes. 10/10.

I just can't say enough great things about this place. I watched as they took care of each of their…read morecustomers, including me, with care and thoughtfulness. I don't have to wonder if they have my best interest in mind. And Dawn--she is a gem!

After hitting a deer on the way to Texas I was directed here by chance, and I'm so grateful I…read morewas!!! Luckily, only my headlights needed to be replaced, and Auto Works had me back on the road in about 20 minutes. The staff was incredibly kind and super helpful! I truly can't recommend this place enough!