I had my wisdom teeth removed by Dr. Sethi and it was an amazing experience. I initially went in to…read morebe sedated and 4 wisdom teeth removed. After consulting with Dr. Sethi, she acknowledged that I could keep my uppers and she even calmed me down enough to use the local anesthesia. I was in and out within a half-hour. The entire staff was exceptional, the office was beautiful and the music was perfect. I will recommend Dr. Sethi for anyone needing oral surgery! Buffalo Oral Surgery is full of absolute rockstars!

Without a doubt the best place to be if you need a tooth pulled! The dentist was so professional…read moreand compassionate! I have lupus and fibromyalgia and he made sure I was comfortable and felt absolutely no pain before and after the procedure! In face it happened so quick I didn't even know he pulled my teeth! I never felt a thing, no tugging, no pulling, no twisting like a regular dentist. I had to go back for 2 more extractions and had the same experiences. I highly recommend this place for your dental needs. The office associates were very friendly and welcoming as soon as you walked in the door. They are very affordable and helpful when asking lots of questions about the procedure and mu insurance.

An Independent Dentist is harder to find these days and I am so Happy to have found Dr. Feuerstein…read more Each visit has been both productive & pleasant. Unlike group or chain practices, I see only him and have not needed to be referred out to another practitioner. My experience with a local 'Chain' of dentistry was a nightmare where nothing ever got done in one visit, or even in one office.

Dentist refused to look in my partners mouth because they have a lip ring, even though that's NOT…read morewhere the pain was coming from. They told my partner, who is going through extreme discomfort & pain, to "rub some sensitive toothpaste on it, there's nothing wrong with you." Went to another place for a second opinion and they found a cavity and a cracked tooth. 0/10 would never come here again or recommend to anyone. If I could give less than 1 star I would.

TLDR - Dentists and Hygienists are great, the receptionist is not (don't go in early even if they…read moretext you requesting you to come in because you'll end up wasting that time in the waiting room)! I have been going to this place for the last 4 years and honestly, this is the first time I have had any issue with them. The blame goes to the receptionist because the dentists and the hygienists are actually very nice and considerate. The receptionist on the other hand, has no regard for people's time, is rude and does not own a mistake when she makes one. I had my appointment at 3 pm today. I get a message around 1:50 pm that my hygienist is free early and asking if I could come in sooner. I check my work schedule, talk to my boss and decide to go early to accommodate THEIR request. I text back saying I can be there by 2:40 pm and they reply saying OK. I get there and am asked to be seated. It is now 3 pm and I am upset that I had to get permission to leave early just to sit in the waiting area. I ask the receptionist what the point of asking me to come early was and she goes in to inquire. Apparently, even though they knew I was coming early, they gave another patient to my hygienist right before I arrived. I am not attended to until 3:10 pm so essentially I came in early for no reason. The hygienist was polite and apologized even though it is not her fault to be assigned a patient while waiting for me. On the other hand, the receptionist is extremely rude to me, does not apologize once and when I point out that they shouldn't have texted me when they weren't ready for me, all she says is "that was not our intention". Well, clearly it was because you CHOSE to assign another patient to my hygienist while knowing that I am on my way coming in early at your request. I am away from my work desk a lot more than I needed to be because of her and she takes no accountability. If the management sees this, I hope they talk to the lady at the reception so she doesn't treat anyone this way in the future.

I would give zero if I could. Billing is a nightmare. My insurance covers what Inspire already…read morehad me pay for. Then I get additional bills from "labs". DO NOT GO here. Scammers.

Type of care Teeth extraction great care and the office experience was overall good unfortunately I…read moregot put on members of his team because he had to take a leave of absence from work. Everyone was great reccomend his team and him if they are anything like him i am sure he is great

He started out being ver good. that was about 2 years ago he did a jaw replacement and installed…read moreposts for an implant. Last year I was told that I needed another procedure and it would be scheduled. im supposed to have an on th 7th off July and was confirmed on the 2nd now today the 3rd they called and canceled said the practice was closing.

Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

In 2014 I left a very positive review of Dr. Bob's which I must revise. It's been a number of years…read moresince I left this practice, but I saw the positive review I left in 2014 and I don't want to mislead people. Dr. Herzog retired (his first name is Robert, but he was never actually "Dr. Bob"). Dr. Mai left, and I kept getting different dental hygienists, each of whom had just graduated from school. (Yes, I know, we all have to start somewhere, but I have very sensitive teeth, and I prefer to see experienced professionals I know.) The place suddenly had the feel of a factory to me - the decor was like hotels I've been to and the receptionist acted as if I were a bother when I was trying to make an appointment. I don't recommend it. Incidentally, the photos posted are of Dr. Herzog and his staff, they do not reflect the current staff or office. I see that "Dr. Bob's" now has several locations; my review is of the 2727 Main office.

I've been a patient for years and their basic care is ok however after the cleaning it typically…read moretakes about 30 to. 45 mins for the dentist to come in for the exam - unacceptable, I usually leave - it's rude and ridiculous.

The only interest at this practice is not helping patients. ITS ALL ABOUT BILLING THEM!! Benn going…read morehere for a long time and had always and I mean ALWAYS. have had a cleaning and left and my insurance covered it like the usually do. But now the cleaning has turned into perio maintenance. WHAT? Isn't brushing and flossing your own teeth perio maintenance? Now my insurance only covers part of it because they changed the name. WHAT A RIP OFF OFF OFF!! UNBELIEVABLE!. I have to pay the remainder. Cleaning is the same as it's always been. Absolutely nothing has changed. PLEASE AVOID THIS DENTAL OUTFIT!!!!!!!!!!!!!!!!!!!!!!!!

This place is horrible they are just after big bucks. They don't accept Medicare or Medicareread more

Praise for Dr Schaefer skill can't be overstated! I walked…read morein with a cracked molar that I thought was a goner and Dr Schaefer fixed it with the most minimal discomfort. The whole office staff is excellent and professional not to mention friendly and welcoming.