I was a patient of Wood Dental for 3.5 years before I moved out of the Buffalo area. From the very…read morebeginning, I was always extremely satisfied with the service and care I received. I needed deep cleanings and gum care when I first arrived; they put me on a plan where I came in four times a year for cleanings rather than just twice a year, to ensure that I received the best care possible. I had other services done, like removing/replacing mercury fillings and fixing old fillings that had cracked. I was always happy with the work done. I even received a call one night after-hours from Dr. Wood when he could tell I'd had a particularly rough time during a procedure, just to make sure I was feeling okay. I was always impressed with the technology in the office; it seemed like every time I went in I noticed something they'd added or something that I'd never seen before in previous dentists' offices. My hygienist, Amanda H, is also highly recommended. In addition to being extremely professional and competent, she would remember things about my life and ask me about them during my visits. She swore she never took notes, she just remembered! And this wasn't just because I was coming in four times a year so I was a more recognizable face; my husband only went in twice a year and she'd remember personal details about his life, too. My only "complaint" is that the patient chair in Dr. Wood's procedure room is MUCH more plush and comfortable than the normal chairs in the hygienists' cleaning rooms. Imagine the increased teeth-cleaning experience if those were located in every room!

This place is horrible they are just after all the loot in your pocket. They don't accept Medicare…read moreor Medicaid

It had been quite a while since I had last seen a dentist, let's just say that. I had noticed two…read moredifferent gray/dark areas on two of my lower teeth and was concerned about the little gap I could feel where the bottom of the tooth ended and where the gums began. First appointment was just an initial check-up and cleaning. The staff are all very friendly and the atmosphere is very relaxed. I was a bit nervous about my next appointment though, where the doc would get rid of that decay and fill it over. Never had a cavity in my life, now I'm 43 and it's all coming apart!! I went in for the fillings and wow, let me tell you - #1, I didn't even feel pain from the lidocaine injections given to numb you all up for the actual procedure. Just a bit of pressure. #2, I felt absolutely nothing during the actual removal work. And no, half my face wasn't out of commission nor did I drool or speak very incoherently lol. I do not have insurance, so I was pleasantly surprised by their prices. 10/10 will return as long as I live in this area!! NOT RELATED TO THE PLACE OF BUSINESS, JUST AN OBSERVATION FOR PEOPLE WITH NERVOUS HABITS---- However, I will warn any people with nervous habits that involve chewing or biting on your lips: the total numbness is going to cause you blisters the next day. I noticed myself doing it soon after the appointment and thought "OKAY you're going to have to stop doing that..." but alas, by the next day I had a weird looking sore on my lip where I bite it, pretty subconsciously, until now. Luckily that healed quick. But that's my own damn fault.

Great dentists and staff. Got me in for an emergency appointment after having problems with another…read morepractice.

I went to this office hoping to have a toothache cleared up (pain started over the weekend, I saw…read morethe provider that Monday). I left with a treatment plan that was totally backwards. The dentist I saw wanted me to take care of things that had nothing to do with my chief complaint. Being new to Buffalo I was really disappointed with this office.. I even called after I left the office that day to see if a script was sent out and if I did have an infection because the treatment plan just didn't make sense to myself or my partner. No script sent out, no notation of infection. I went and got a second opinion elsewhere after 2 more days of pain and I did indeed have an infection that I needed to clear up before any other dental procedure be done. Long story short, do not go here if it is not a routine exam. The assistants and front desk staff are AMAZING though, really sweet from intake to xray.

I decided to come here I am so very pleased that I did They are excellent Dr Ellen Lippa gave me my…read moresmile back The staff is pleasant The hygienist (Rebecca) cleaned my teeth almost pain free you are also waited on in a timely manner Jaclyn Haley Hannah Kudos for all you do!!! Love my smile again

When I have dental insurance, I've been coming here. I moved for a time and experienced another…read moredentist, which was totally great as well. After coming back here, I've noticed some changes. Yeah, they could update their office a bit - but if it works, it works. My issue is that, upon returning, I've had a newer dentist that doesn't have bedside manner. Very gruff, short and to the point, and not really explanatory. I can be alright with that if you're competent and good at your job. But, in the times I've been, it seems like he goes out of his way to activate my gag reflex. Yes, I have one and I warn people about it - but if you're in my mouth and then just start wriggling around, of course I'm going to gag. What was the reason for you to start doing that? And, if there is a reason, let me know - part of a gag reflex is a control thing. Also, if I've just gagged, don't ask if you can try again 10 seconds later - there's a process to gain composure and it takes time. I've worked with a bunch of dentists. The best ones operate on a consent model - "I'm going to do this now, okay?" is a very clear and powerful question. It makes the process easier and it is communicative. The hygienists here are usually pretty good. Friendly and probably trying to make up for the fact that they have someone who doesn't relate to patients well. Cleanings have been generally pretty good for me in the past few years. Quick, easy, and I'm out. I miss Dr. Burgler! Lastly, I sent in a payment a month ago yet got a reminder bill for the same payment. I'm pretty sure it's their office not processing the payment quick enough - not me having never sent a payment. So, how about a chill?

I've always been happy with Dr. Bob's - until today. Scheduling has been so difficult. I tried via…read morethe website & that doesn't work. No available appointments. Ugh!

Dr. Kirti and her assistant Johanna took amazing care of my son who needed a serious amount of…read moredental work after being improperly treated by UPD. They were extremely patient and kind, and made what could have been 5 horrible appointments as bearable and pleasant as could be. Where UPD offered to option other than to fully sedate my 13 y/o, Winning Smiles was able to take care of him with a little nitrous and Novocain. The front staff is kind, friendly, thorough, and caring. We felt 100% comfortable utilizing the facility during the summer with their restrictions in place. They took great care to ensure everyone's safety. We are so happy to have switched to WS Buffalo.

If it was possible to give them negative stars, I would do it. Absolutely awful place. Dentists are…read moreok. Office staff is absolutely, amazingly awful. Doing procedures that I did not authorize and then charging us for it when our insurance doesn't cover it. there is even notes in my children's files that I do not want things that my insurance doesn't cover. But those sneaky buggers continue to do things without mine or the insurance's approval.

I will absolutely never schedule an appointment here again. I took time off of work and because I…read moredidn't answer their confirmation call they canceled my appointment. I show up to my appointment and they said oh you never confirmed so we canceled it. Are you kidding me!!! I said I'd be there when I made the appointment and unless I call to cancel I'LL BE THERE!!! On top of that the receptionist went back and forth arguing with me on don't you have to confirm your appointments at other places...However this same place if you call to cancel the day before because your sick they won't let you. Horrible service!!!

So glad I listened to my son and went to Hertel Family Dentistry! They were able to get me in for…read morean appointment in a timely manner and fix my recently chipped tooth. They are reasonably priced and offer affordable payment plans if needed. My son is always going on about how they offer Perrier water while you wait and have fancy embossed dental cards. The care I received as a new patient was amazing. The office staff is friendly and makes you feel so welcomed. The office is clean and cozy! Will definitely be going back.

If you would like to find a dental office/group who puts patients and their concerns first, this is…read morethe place. The front desk staff is friendly (Sheila, Carol), the dental hygienist talks to you(!!!). Dr. Martinez is a gifted dentist. He has great communication, and a warm sense of humor. I thank him, immensely, for continuing to place this as his standard of care.

In a new place looking for a new dentist. I am very particular about my teeth and i make sure to…read moreget my cleaning every six months. Finding a dentist office with great staff and that keeps on-time appointments seems to be a very hard task these days. I think i may have found those qualities in D & D dental Atmosphere Set in a large house, before you step inside your not sure what to expect. I was pleasantly surprised to see a full front desk and waiting room and three separate rooms with dental chairs in the back. It was full of old school dental office charm. The entire place gave off a feeling of coziness. The equipment is not your modern day technology that dental offices are equipped with now days. The equipment is definitely reminiscent of 90's, manual teeth scaling tool etc. However, I'm a firm believer in its not what you have but how you do it and my dental hygentist knew how to use her tools. Staff Front desk The front desk women are awesome. They were friendly, welcoming, seemingly happy with their jobs. They were all the things that seem to be lacking in today's office staff. Service was quick and i had virtually no wait time to check in. Dental hygienist My dental hygentist was Selena. I freaking love her. She actually talked to me, it wasn't just all business, which i appreciated. She even talked with me while she was scaling my teeth which i appreciated since at times it was a little painful (its the dentist) and it helped keep my mind off what she was doing. Dr. Martinez He is a funny guy. Again like the his staff, he was totally about customer service. He welcomed me to buffalo and was eagar to talk about all the things the city had to offer. Experience The whole experience was great! I enjoyed everything this dental office had to offer right from the start. l will be back for my 6 month cleaning and i highly recommend D & D dental!

I find it discriminatory to not accept certain dental insurances at your suburban locations. Only…read moreat the Buffalo location do you accept. First time in my life having this dental insurance that alot of dentists dont accept. Bill the patient separately if this dental plan doesn't pay you enough.

this place has gone to absolute shit here the last 3 years, we're on our 3rd ortho over the last 6…read moremonths and every time we come here we have to sit go over an hour just to get in. what an absolute shame as it used to be wonderful. DO NOT COME HERE!

The staff is extremely rude and disrespectful. they do have a working fax and u are expected to…read morewait to receive referrals via snail mail. they do not email anything and they are very argumentative. I asked for the name of the person I spoke with and she refused to provide her name. kept talking over me and ignored all of my questions. this place is a disgrace and should be reported. I will be filing a full complaint to my insurance company. trust me avoid this place at all costs. not worth the BS The place is trash

I've been seeing Dr Keohane for many years. He has been my dentist for over 30 years. I don't…read moretrust any other dentist but him. He listens to you and he makes sure that you are not in pain when he's doing your teeth. If you're looking for a dentist, he's the one you want, Dr. Thomas Keohane.