I have been a patient of Samantha Conrad for nearly a decade, but the quality of care has declined…read moresignificantly since she opened her own practice. Appointments have become rushed, facetime is minimal, and treatment recommendations increasingly feel profit-driven rather than patient-centered. My recent experience was the final straw and has caused me to question her professionalism and ethics as a physician. At my appointment, Samantha personally injected filler under my eyes. From the moment I received the treatment, it was clear the filler had been placed too low, creating new creases and worsening the appearance of my under-eye area. I raised these concerns during the appointment and repeatedly afterward. I sent before-and-after photos and attempted to schedule a follow-up, but each outreach was met with excuses (it's swelling, it needs time to settle, she's unavailable, there are scheduling issues, etc). After more than a month, I finally secured an appointment. Before even examining me, Samantha stated there was "no scientific evidence" that the filler could have caused the issues I was experiencing. I again offered to show the photos documenting the change, but she refused to look at them and argued with me about the results. Despite the visible differences and my clear dissatisfaction, she said she "considered the procedure a success" but could dissolve the filler if that's what I wanted. She then left the room, and a nurse returned to inform me that correcting the issue would be an additional charge. When I asked to talk to Samantha, I was told I need to "pay for the treatment or not see Dr Conrad again." I expressed my disappointment, agreed I would not be returning, and left the appointment--only to receive a bill afterward. As other reviewers have noted, Samantha does not take responsibility for unfavorable outcomes and instead treats them as additional revenue opportunities. There are many skilled, ethical medical professionals out there. Save yourself the stress, expense, and frustration, and seek care elsewhere. Edit: As you can see, someone from the business responded to my review. As expected, and consistent with other negative reviews on this platform and others, they refused to take responsibility for their actions and instead made claims about the patient to avoid accountability. While I do not feel the need to defend myself, I can say with complete certainty that their accusations are fabricated. Their response only further reflects the unprofessionalism of the staff as referenced repeatedly in other reviews.

I do NOT recommend this doctors office. They wasted my time, my money, and were dishonest. I came…read morein to have a skin tag removed, and the doctor agreed to do it, but she did not have time that day. When I went to reschedule the appointment, I was informed that doctor had changed offices. They scheduled me with someone else, which I thought would be fine. They knew it was a 2 hour drive (one way) for me to get to the appointment. After arriving and getting into the room, the doctor informed me that she would not remove the skin tag, because there was a SLIGHT chance it might come back. I spent 4 hours of my day in the car! 1 hour in the office! Plus the cost of an appointment that was not needed?! Not to mention, on the form I filled out, the doctor decided to write 5 stars for my mood at the appointment! They KNEW what the other doctor had said. If they did not want to remove it, they should have saved me the trip! Do NOT waste your time or money. This is a dishonest business. They do not keep their word. If you want a good experience, GO SOMEWHERE ELSE!

I have been a patient of Dr. Julie Moore for a number of years and can't say enough good things…read moreabout her. She is knowledgeable, professional, excellent bedside manner, and also very kind and caring. She and her staff are always willing to accomodate me with grace and excellent care. I highly recommend Dr. Moore.

Terrible customer service on the business side! My 3…read morechildren have been going the Moore for several years, and was reasonably satisfied with their service. However, I can no longer reach anyone there. They no longer have a receptionist to handle calls. No-one answers their calls. They seem to always be closed, and there is no way to leave a message. Our pharmacist has sent them multiple requests for prescription re-fills via email and and even FAX- to no avail. No answer of any kind. I will probably do as my pharmacy has recommended - find a new dermatologist.

I've struggled with cystic hormonal acne and just acne in general for years. I finally got it under…read morecontrol, however, I had a lot of clogged pores and hyperpigmentation. One day, I decided to overuse a specific acne product and let's just say it didn't turn out well. Those specific spots I placed the product created a deep pitted lesion which is now classified as a "boxcar" scar. My skin was irritated, texture wasnt the best, and still had active acne. My self-esteem was torn and I needed help. I called and spoke to Lucas who wanted to help me and got me in at the earliest appointment. Upon arrival, the staff was accommodating and were so helpful, respectful, and personable. They collectively made the check-in/insurance process so easy. I met the Dermatologist and his assessment was clear, concise, and provided topical and oral medication the same day. I asked multiple meticulous questions and he elucidated educational responses. He prescribed me medication for the active and hormonal acne I had, and put me on a consistent facial basis. I noticed the biggest difference in the texture of my skin and my acne went down. As far as the lesions, they are still healing, but the deeply pitted hole I made in my skin is now a month away from being even with the rest of my skin. MIND YOU, this is just a month of treatment and I've noticed a 180. The facials were done by a marvelous woman who's in Medical School I think. She's skilled, knows her stuff, and provided excellent facials tailored to my skins needs. Overall, the staff blew me away and so did the dermatologist. I recommend this office to my family and friends and I honestly never want to go anywhere else--neither should you.

Unfortunately had an emergency the day of the appointment, cancelled through ZocDoc and was still…read morecharged $175 for no-show and sent to collections. Seems they were eager to take the no-show fee when I called, but did not even offer a potential new appointment time. The doctor, as per the reviews, may be good for others who have seen them, unfortunately Esreal who works as the admin does not glean that same level of service. If you need an office who is flexible because life happens, this is not the place for you.

Absolutely love Dr. Berkson & his staff! They've been so helpful with the highest quality of care…read more My skin thanks them!

Dr. Berkson was totally disinterested. He actually asked me why I was there and was plainly…read moreirritated when I said I was just there for a check-up/skin cancer screening. (Aren't we supposed to see a dermatologist periodically to screen us for skin cancer? Isn't that the kind of thing that pays his bills?) Then he refused to examine me at all. He looked at nothing below my neck--just pointed to my face and kept repeating that I should wear sunscreen. I was done in under 5 minutes. This was not the first time I'd seen a dermatologist for this kind of screening, so I know what a full examination usually entails. This did not even come close to what I'd experienced before. I was way overdue for an exam and I did not get one. Just one lousy excuse for a doctor charging me for the privilege of spending a few minutes with him so that he could recommend sunscreen.

I met with Dr. Mhlaba today. Unfortunately I was a bit late; I mixed up a number and was walking…read moreback and forth trying to find the office address a block away. Don't be like me; it's in the Arkes Pavilion, directly across from the hospital itself. I decided to see Dr. Mhbala as her bio says she specializes in dermatology for mixed race folks. Check-in was quick and painless. The medical assistant was friendly. The doctor was likewise, addressed my concerns, and I set up an appointment for a few months from now. Maybe by then I'll have incorporated sunscreen into my daily skincare routine! They validate parking, but I'm not sure what the validated parking cost is. I always forget they they validate so I got dropped off today.

Both I and my spouse go to Dr Cara Garretson at Northwestern Med Ferm Group at 1460 N Halsted…read more Dr Garretson is very professional and listens to your concerns and wants to take care of all our skin care needs! We are extremely happy with our dermatology care. And if we need to get in right away, and Dr Garretson isn't available, she has a colleague that is just as great !

Be prepared to wait! I had a 2:10 appointment, receptionist…read moretold me last appointments are 2:30 but I should get there by 2:10 to avoid a $75 late fee. I arrived at the office at 2:10 and waited for 15 minutes in the waiting room. I was then directed to another room and was told a nurse will be right with me. 45 minutes later a nurse arrived took down some notes, said Dr Danny will be right with me and left. 10 minutes later Dr Danny and the nurse came in. Dr Danny reviewed the Nurses notes, asked a few questions and left the room, basically a 5 minute evaluation. After an hour of waiting and a 5 minute evaluation I was billed $187. Not the kind of service I expected at all. Especially being told last appointments are 2:30. I had to miss a portion of my work day to sit around for an hour and wait.

Dr. Danny Del Campo has such a welcoming approach from my 1st visit He made me feel like a person…read morenot just a patient he showed genuine concern in regards to my suffering condition with prompt & professional solutions to tackle my discomfort. This man expresses true compassion and kindness. On a more recent visit For some lumps I had got under my eye I was referred to Dr.Gorchynsky (I hope I spelled correctly) to remove these awful lumps and Iris. I was so scared i thought it was going to be so painful and nerve wracking but to my surprise Iris and Dr Gorchynsky was such a great team together and the both kept me calm it was so calm i could have feel asleep at the end. I must say I think they must all be Angels, I've never felt such a calmness at any Dr.s I highly recommend them all as well as the staff is very friendly & professional.

Wonderful doctors ! Very reasonable priced. Never have to wait long in the office.this my 2nd year…read morewith them

Brittany Scurto is the best there is. She helped me through an allergic reaction to my face cream…read moreand diagnosed me with another skin condition that I did not realize I had. She was extremely thorough with her exam, listened to my questions and concerns and explained everything in great detail. Brittany was extremely comforting and helped me to feel at ease with her long term plan for my skin. The entire staff at Dermatology Associates of Lombard were such a pleasure to work with and talk to. I can't say enough great things about my experience from beginning to end.

I have been a patient here for over a year. Each visit, the staff address any of my concerns and…read moremodify my regime. The MA's, NP's, and Dr Kaminska care about their patients. This is an amazing practice!

The actual care is good. The problem is the policies. First, there is a COMPLETE INABILITY to reach…read morethe office. They do not answer the phone, or respond to voicemails, emails, or texts. In my first experience with this, they prescribed the wrong antibiotics for my son on a Friday. Not a huge deal if they would respond to urgent messages, but they don't, so I had to drive back to the office after 6 hours, or risk my son going the weekend without antibiotics. They also permit "same day" and next day appointments, but make no effort to actually book them so you'll be left in the balance wondering if you have an appointment or not. As far as I can tell, they simply do not prioritize communication, which is unfortunate given that good medical care is built on good communication. I looked past all of that because of convenience, but today my 16 year old went today for a follow-up appointment and they demanded payment for an appointment she had 3 weeks ago before they would see her. I haven't received a bill or an EOB so over the phone I asked that they see her and send her home with an invoice. Again, this is not an overdue balance - the insurance claim probably just settled from a visit 21 days ago. I think it's pretty reasonable to ask to see what I'm being asked to pay, what insurance paid, etc. They refused to see her, so she once again wasted her time. My family is taking our business elsewhere.