They honored a 20 year old warranty. Fixed everything beyond my expectations . Matt was great…read more A++++

All I wanted was an estimate to replace a shower. The bullshit line "you wife has to be there" …read more.. this is a tell tale sign to RUN from these clowns. Vinyl Outlet pulled the same crap. Good God.

The Good: - The…read morepre-sale process was smooth. Jake had an excellent presentation - They were the lowest bidder - The roof looks good and I have not had any issues with it. - Their "A" team came out to correct some issues (the flashing looked like it had been installed by a 4th grader) The Bad: - I was told that a PM would be onsite the entire time. In reality he was on site for maybe 10% of the project - My project was sub-contracted out to a another team and I was NOT informed of this. This became a major problem when I started having issues and could not talk to anyone (the subcontractors did not speak english). Note that Buffalo Fresh Roof is NOT the company you are signing with. The contract is actually with Bors Pros Construction - Within an hour on the first day, the protective tarps had come down and there was debris raining down on my deck and flower beds. When the PM showed up at the end of the day, he said that this could not be helped. Of course, that is garbage - they wouldn't put the tarps up if they didn't have a purpose. Also, this is not what I was told in pre-sales. As a side note, I saw the same sub-contractors working on a project down the street for another company a few weeks later. There were no problems with the tarps on that project. - The roofers decided to try to do a u-turn in my lawn and got stuck (I still have the ruts). They then gave me attitude when I refused to try to pull them out using my truck. - I have damage to my gutters, deck, flower beds and lawn. - I am still finding nails around the perimeter of the house To be fair, the PM did knock off the additional cost incurred in replacing some of the plywood. It wasn't worth what I am going to have to spend in the spring to fix my yard, flowerbeds and lawn - I just wanted them gone.

These guys were great. The roof over my restaurant got damaged by ice and wind during the january…read morestorm and Jake had a quote ready on the spot and got it to my insurance. From the time the damage happened to the time the damage was repaired it was just over 1 week. Thank god there are people out there who know what they are doing! Could not recommend these guys more!

I had a roof put in 3 years ago, yesterday William came out after I called and stated I noticed…read morewater. He inspected inside and outside noticing there was a crack in my chimney. He repaired (sealed it) right on the spot. This place has great customer service and take pride in their work. Thank you Willaim for being so kind and informative!

Edmund and his crew did a great job! Excellent workmanship and professionalism of our roof. The…read morecrew was excellent and did a great job cleaning up the yard when they were done. Awesome communication from start to finish. Highly recommend them if you need a new roof!

Began the purchase process including loan application. Within one hour, salesman called having…read moremis-quoted project by $1,000. Cancelled within 24 hours and 1/3 down payment returned. Loan company has harassed me for 3 weeks trying to complete a loan for 6x project price. Have repeatedly told them to close allocation to no luck. Calls keep on coming. With credit fraud so prevalent will NEVER DEAL WITH Comfort again.

I had a great experience with Comfort windows. Felix and his team did a fantastic job installing my…read morewindows and I would highly recommend.

Warranty replacement service for one of 40-ish new windows has had two confirmed installation dates…read moremissed / ignored. 5/04/26 and 5/06/26 appointments missed with no notice and still trying to get them to answer my calls, as of today 5/08/26. I understand busy and bad weather excuses but this is a simple slide out and slide in task. I regret not going to get the window myself!!!

One star is too many. Installer was very unprofessional…read more wrong parts were delivered, Wrong color, once installed, did not work. Took 2 months and still waiting for a part. Salesman was fantastic though .

We wanted to sing the praises of this company. Chris was very professional. He gave an estimate…read morefor the job, and he made recommendations when I Had concerns. His work crew were very pleasant, and courteous. They did a great job and cleaned up after themselves. Andy even went out of his way to help my daughter, when Her frisbee got caught in a tree. Would definitely recommend them and will call when the next job arises.

From the owner: Additions, Kitchens, Bathrooms, Windows, Doors, Basement Refinishing, Carpentry Projects, Remodelingread more

I have owned a 1934 double house for over 60 years. Big L is the only company I have dealt with…read more that still provides the same quality and service now, as it did years ago, when I first had new Marvin windows installed. In 40 years, I've had to replace only of the original 32 I had installed. And this was not a fault of the window but of the old house's window frame shifting on the weather side. They sell quality windows and doors, use experienced installers, and are well organized. DEALING WITH THEM IS SO EASY. When you phone, a company person answers the phone and responds to your need. DONE! Their follow-up repair service is also excellent. They respond, however small the problem.

Our experience with Big L started off exceptionally well -- attentive, great service, though a bit…read moremore pricey than other quotes. We decided to go with Big L because they are local and felt like we wanted to support the "little" local company. We signed the contract and off we went. Our doors came in, were installed. They stiffed us on the first installation day, but then showed up unexpectedly a few days later. The problem is, the doors they installed were the wrong color and not what we ordered and the hardware was wrong. One screen was slashed from top to bottom. This wasn't evident until after they were installed. Our house is architecturally significant, and the installer had to create new holes and install hardware where there wasn't hardware before. Big L indicated they could just swap out the doors and get us the right color, but that that would leave us with holes and damage from the original installation. Not optimal. After MONTHS of badgering us for payment, but not making any effort to remedy the wrong hardware or ripped screen, we paid a reduced balance, and are left with doors that don't match our house, aren't what we wanted, and without any service to make it right. Oh, and the screen on one of them is still trashed. I wouldn't recommend Big L. There are lots of small companies out there. Try one of those instead.