Kloss is a great store and the salesperson who helped me was very helpful. They didn't actually…read morehave what I needed but he even recommended another store in the area that might. I will return next time I'm looking for something.

I bought a beautiful Jofran dining set from this store in 2024. Service was great. Alex M. was…read morethe salesperson at the time. Alex, the manager and staff were incredibly friendly and helpful. I'm absolutely loving my dining set!

We purchased a new sofa through them which took some doing since they sell a lot brands related to…read moreAshley furniture. We have had a poor experience with Ashley furniture in the past. After voicing our concerns, we decided she explained how they operated differently than the Ashley stores themselves. If you are looking for furntiture, give them a chance. They a privately owned small business. They also have more in their warehouse or can order some items online. They have been there 11 years which surprised me because I honestly had not heard of them.

I would first like to start off by saying the service I received from Ashley was awesome she made…read moreme feel so much like she appreciated me being in there. I love my purchase. I will definitely be going back. The whole process gets five stars now on to the delivery of my sofas. Rich was so so nice and the other gentleman too I didn't get his name but they did a great job. Thanks for your professionalism and service. Stephanie Evans

I use to come to this store when it was Gardenridge. Still carry most of the same items. From home…read moredecor, outside patio sets, to bathroom, and kitchen items. They carry framed art work and picture frames. Even area rugs too. Store is very spacious and clean. All staff members are friendly and welcome. They greet you and make sure you're finding what you're looking for. I went looking for scrubs, but to my dismay they don't carry anymore. I still left with a throw blanket that was half off and some kcups for coffee. I'd still go here for other items for household items.

Honestly, I have never been so taken aback by such poor customer service. The woman checking us out…read morewas rude, judgmental & impatient. I am still in disbelief.

When I bought my new home I bought a kuka sofa and three kuka chairs. I really liked the simplicity…read moreof the design. Everyone comments on how nice it is. My recliner got stuck in the up position and even though it wasn't under warranty they sent some one out to repaired it. I payed the reasonable service fee and was very happy with the repair - it was my fault. Whole heartedly recommend Peerless for beautiful leather furniture and overall great delivery reasonable price and friendly repair service.

Among the better experiences of this past year's home renovation was a stop (or two) at Peerless…read moreFurniture. It's reasonably easy to approach from I-64, even with heavy traffic from highway to parking lot. Inside, masks were required. We received just as much service as we needed, but also were allowed to roam. In the end, Therese H. settled on a Natuzzi sectional, and accent furniture including barrel chairs, ottoman, and rug. Once it all was priced up, the total bill compared favorably to similar furniture at other places. The sectional was made with T's custom measurements, which meant it would take a while. We were told five months, but it ended up being less than four. Thanks, PF, we won't hesitate to shop with you again!

Over the last few weeks we have been furnishing our new home with the help of Ashely Furniture in…read moreShiloh. Ashley Sledge was our sales person each time, and we highly recommend him. He was incredibly helpful, and did not try to push or oversell a single item on us. He gave us just what we wanted, and gave us plenty of time to think and make decisions for ourselves. This meant so much to us! We had two separate deliveries for our furniture, and both teams were phenomenal. I don't remember the names of the first group, but Robert Power was the name of the man who delivered our second round of furniture. He took great care of our house and furniture, and helped us to get everything lined up and arranged perfectly. I am completely surprised by how awesome this whole experience was. I would give them more than 5 stars if possible, and definitely will be returning for my furniture needs.

I purchased a dining table and had Ashley assemble it at my home one year ago. Now that we are…read moremoving homes we wanted to take the legs off to make the move easier. That's when I noticed the installers stripper two bolts, one hole was empty (they didn't even bother with the bolt) and they tightened one of the corners so tight that it split the wood.

Service was absolutely fantastic. Purchased a mattress on Thursday. Delivery day was Saturday…read more Delivery guy couldn't believe I was getting rid of my (8 yr old) mattress. It was sagging in middle. When I saw box spring I knew why mattress was sagging. There was a huge dip in the middle of box spring. When he took box spring we could see the rails etc had failed. After they left I called store to explain problem. Seth came to my house with new rails & put bed together. Super service!!

I love this store! We bought a great mattress here at a good price but the best part is the sales…read moreteam. No high pressure sales and very professional, knowledgeable staff. Love their culture and will buy all our beds in the future from them. They are a breath of fresh air after visiting other stores like Ashley where your needs come second to their commission. I'm so glad to have The Bedroom Store in our area!

When I came into the store during their half price sale, I found the prices to be inflated. One…read moreexample is Stickley Harvey Ellis 26 inch table. If you go to Stickley.com the list price is 2977 when you look on the list price given by MUELLER they inflate that price by 56% and have it marked as $5299.99. There are laws in Illinois that protect consumers from prices that are inflated to deceive if customers into believing they're getting a greater discount on a sale According to Illinois administrative code retail advertisement rule title 14 sub section 470.240 this prohibits, false or deceptive advertisement and pricing practices. Even though the sales person, Clark, stated there was a state law prohibiting them from inflating the list price they do it anyway. I absolutely understand why people want to support local businesses, but buyers beware. If there's something you're interested in check out the prices from the manufacturer be certain that you're not falling to deceptive advertisement practices like I almost got caught in today. When I pointed this out to the sales person, he stated well they need to make money too. Mueller do better.

Mueller Furniture had always been a highly respected local business. However, "Honest John"…read more(Founder - 1927), Roland, Les and Lynwood Mueller, former owners of Mueller Furniture, must be quite disturbed to learn how poorly the business is being operated by Mark Mueller. ​We have heard of numerous complaints about poor customer service and employee dissatisfaction since Mark took over the business in 2022. We experienced extremely poor customer service recently when we purchased an expensive sofa and love seat from Mueller Furniture which was determined to be "defective" by one of Mark's own employees after it was delivered to our home. Mark, however, personally refused to accept return of the defective furniture and issue a refund. We now have to purchase other furniture for our home after we donate the defective Mueller furniture to a charity. ​We recommend that no one purchase furniture from Mueller Furniture.

I as well wish that I could give this establishment zero stars.But unfortunately that is not an…read moreoption. It is very, very sad to me that in the day when we works so hard for money, that doesn't go very far at all and then to choose to spend it with this establishment and then be treated with such total and gross disrespect does not make any sense at all. If I were as evil as the manager was to me. I would say, I hope this business goes out of business.But that would put a lot of people out of work, and that would not be good. I manage an establishment with 20 employees and if I ever heard one of my employees talk to any customer or not make it right for any customer. I would unfortunately have to do some corrective action in a possible separation. To employ somebody who literally talks to People with blatant disrespect, literally waiting until you close your mouth so they can jump on top of you has to have the last word unwilling to do absolutely anything to help you is absolutely ridiculous. I will never in my lifetime. Go back to the store and anybody that I know that wants to buy furniture. I will make sure that they stay far far. Far away from this store. I will also be trying to see what I can do to seek some. Type of legal action. Because none of the things that I was told after purchase and receiving damaged furniture was disclosed to me at the time of sale or during my shopping experience. However, the sales guy was great. Unfortunately, like a previous reviewer, said, once you sign the papers, it's no longer an issue for them. Never again.You got me once, but you won't get me twice.

Ashley was great. We have shopped here a couple times and the first time, another salesman would…read morenot leave us alone the whole time which was very frustrating for us. The second visit, we got Ashley who greeted us, was very professional and made clear he would respect our privacy but also check in periodically. I'm not one to complain but it is very frustrating being a young couple in our 20s, going to spend thousands and get treated like we are kids. I get that we are young, but to assume that we are oblivious to information such as a card balance, how much the "monthly payment" is and to repeatedly not listen to what we wish to not add on to our purchase.

We ordered $11,000 worth of furniture. Two pieces were damaged. Their policy is that you keep the…read morepieces until the replacements arrive. A FaceTime meeting took place so they could verify the damaged pieces. It took two months to get the furniture, than another 2 months to get only one of the damaged pieces replaced. They misplaced the order for the second damaged piece. It is now taking another month or two to get the second one replaced. The original order was placed in November and it is now the beginning of May. No compensation offered. We ordered a 7 piece sectional 2 years prior and 1 on the sectionals was the wrong color. It took 2 months to replace it. This is the last time I buy from them, unfortunately, because I love their designs but the customer service stinks if there is any damage.

We finally got our money back after our credit card company intervened. What an avoidable and…read moreunpleasant experience. There is much competition in the area. You don't have to put up with this rudeness and unethical behavior.