It was so easy to get everything I needed to make having a broken ankle easier to live with…read more I rented a knee scooter (so glad I didn't have to buy one and figure out storing it or getting rid of it when I didn't need it anymore). The customer service was great. They helped me learn how to use it, showed me how to fold it for the car, and put it in the car for me. Returning it was so simple. I also needed a better fitting orthopedic boot than urgent care gave me. They had many sizes in stock and helped me get the correct fit. I'm relieved to know about Independent Life Medical Supplies. They rent and sell many of the supplies I will need for my mothr-in-law's health care needs.

I had some quick questions about compression socks, which my doctor wanted me to try. I appreciated…read morethat the customer service agent was kind and helpful and answered all my questions. It was a very helpful experience that helped me understand better how the socks are supposed to fit.

Wow I never knew this place even existed! Came here to pick up and order for a dear friend and it…read morewas very nice to see that they have a place like this where you can come and pick up anything you need medical wise. A lot of different ones may not have insurance that cover these items and you can come her to get what you need instead of going to big box stores paying marked up overpriced prices. Stewart was so patient and kind helping all the customers one by one.

Great staff and they have everything. Hours are little tricky so make sure you check them before…read moregoing

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Had a great experience with the technician who came out to fix our mobility chair. Arrived on…read moretime, promptly diagnosed the problem and was able to fix the issue while on site.

My experience with Complete Construction,its owner Mark Feinman and his associate Nassim Darrough…read morestarted extremely well, but then when a hospital white instead of a black set of stairlift rails for the 52 outdoor stairs from the sidewalk to my porch were delivered I thought it had taken a disastrous turn. But no, the problem was quickly and painlessly resolved, replacement black rails were installed, and since then service and maintenance from Complete Construction has been first class. I highly recommend Complete Construction, Mark Feinman and his associate Nassim Darrough, a superb team of experienced and trustworthy experts. Tom Clark, Piedmont, CA

The road here was quite convoluted. The exercise band I use for my morning exercises started to…read moretear last week. I had gotten it from Kaiser 2 or 3 years ago. I decided to get another yesterday before my optometry appointment but when I walked into where the store had been I was surprised to be told they no longer sold assistive devices, that the stores had been closed because of slow sales and were now departments. The nice young women working there had several suggestions for places outside Kaiser to get them. Last night I wondered whether Johnston's in South Berkeley might have them so this morning I called them. They do, but their hours are now 8:30 to 12:00, which doesn't work for me, as I'm up late and sleep late, but I was prepared to suck it up and do it. When I went on Yelp to let them know the new hours, Always Care came up. It's directly across from Picnic and I have driven past it countless times, but it really hadn't registered. I called them and they do have exercise bands, so I decided to stop by today as part of my errands. That's exactly what I did, finding parking right in front. I had stopped by Picnic earlier in my errands and had taken a photo of the storefront from across the street. The door was locked, w/ a sign directing patrons to ring the doorbell, which I did. The owner, Stan, let me in and when he looked down and saw my exercise band in my hand he knew who I was. He brought me a new one, one that was longer and stronger than what I had, which was much sturdier than the bands I had had previously from Kaiser's PT department, so I had assumed mine was about the strongest available. Not the case. So mine has been retired and tomorrow I will start using the new one. If I ever need another assistive device I will most certainly come here. All sales are final, which seems reasonable to me.

They called me back on a Saturday and we're able to deliver medical supplies the same day.read more

Are you in business or not, why is it everytime I call there is a busy singal. Nobody answers the…read morephone what's up with that. I would like to bring my electric scooter in (stand up). So can you kindly give me a call and let me know when I can bring my scooter in. I live in Berkeley I don't want to waste my time and gas. Can you please give me a call (510) 697-1330. I'm Mr. Holloway I need my breaks checked on my scooter . Can you help me. Thank you and have a blessed day.

I'm happy to write a review about O'Connell. I took my S60R yesterday for a checkup and after…read morespeaking to Mike, he was so helpful to get me going. He lent me his car because the job was going to take the whole day. When I got there, I thought, well I would walk around, to the shore and kill some time. I did that but a lot more comfortable that what I thought, the day was very windy and cold and since i borrowed Mike's car, i move from one part to another very fast and conveniently while waiting for my car. i would definitely will recommend O'connells for any Volvo repair and will keep taking my car there for service. Thank you Mike!

STAY AWAY FROM THIS BUSINESS. The owner is a dishonest scammer…read more I purchased a wheelchair for my son in August of 2023. It was more than $900 and was more than I could afford, but I purchased anyway thinking it would ultimately be worth it for my son to have more access to things he didn't currently. The wheelchair arrived on 9/2/23. It was damaged in the box, with several bent metal bars that were unable to hook together due to the damage, and brakes that didn't attach properly and didn't work. I contacted the business via the email on their website and informed them of these problems. I was told to "just bend the metal" to make it fit, and to "just follow the instructions" for attaching the brakes. I did both, the metal kind of fit, but didn't feel sturdy, and the brakes simply wouldn't attach. I followed up with this information and the owner agreed to a video call to walk me through the process of attaching the brakes. We were on the call for three hours and this man, the owner of this company and manufacturer of this chair, stated that "the brakes seem defective" and he agreed to send me a new chair with updated brakes. He stated that this would happen at the end of the month (September 2023). I stated that I would prefer a full refund, as it doesn't seem right to send me a product this damaged and I don't think I can trust his products, but I said I would agree to his plan as my son needed a wheelchair and I just wanted this resolved. On 11/2/23, more than one month past when I was told to expect a replacement wheelchair -- I had heard and received nothing. I reached out to the business owner via email to ask for an update and requested a refund. He ignored my request and stated that, "The factory has been messing around with the improved boxes I have asked for. Let me get an update and let you know. Apologies for the inconvenience." This was the last communication I received from him until the next time I reached out. 7/9/24 EIGHT MONTHS AFTER LAST CONTACT -- I sent an email to the business owner, stating I had not received or heard anything, and I would like a refund. He acted like he had no idea what was happening, asked me to provide information about what chair was purchased, and an order number. I supplied all requested information and restated that I was no longer interested in receiving a wheelchair, the only remedy I would accept is a full refund. The owner replied that he will have a new chair sent out tomorrow. I replied with a demand letter stating I want a full refund or I will be seeking legal action. He again replied stating, "I am going to send you a brand new wheelchair" and, six hours later, sent me a tracking number. I replied with the following: "Absolutely not. The time to take this action was 10 months ago. You have had nearly an entire year to make this right. You sent me a defective item, then you made promises that you didn't keep and then you ignored me until I reach out again and then you make more promises that you didn't keep. All the while my son needs a wheelchair in order to access the quality of life he deserves. I have been more than patient with you and I have given you more than enough time to address this issue and you have continuously ignored every request I have made. I will be following through on the legal action outlined in my letter unless you give me an immediate and full refund. I will be returning the chair to sender as I told you not to send it and to give me a refund. This has been a horrendous experience and I do not accept your apology and I do not accept your remedy and I do not understand why it had taken you 10 months to correct this??? This is completely unacceptable and you should be ashamed of your business practices. You have made my son's life exceedingly harder than it already is, and you have limited his ability to participate in the things he needs to do because of this tremendous and unneeded delay. This will be my last communication to you. I hope you will do the right thing and that I don't have to see you in court." He followed up by stating, "The chair is on its way so you can return it but if you look at our warranty policy it says that we have the choice to repair or replace so we're replacing it. I'm sorry for the problems i'm sorry for my tardiness." DO NOT GIVE THIS MAN YOUR BUSINESS.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.