Great experience here, Josiah really exhibits the best in customer service. He was very patient and…read morewas willing to put together some things for us to try, despite us coming in late. I called several places, but Josiah was one of the two that actually me back and provided lots of useful information. Highly recommend if you or your loved ones need DME!

Such kind people. I…read morehad a little dispute with gravity last week. I was sure I was fine, right? Urgent care said I might be fine and suggested I returne if I wasn't 100% Monday. Monday came and I was not 100%. Xray time! I am so not fine but nothing broken and no need for surgery. Urgent care suggested a visit here for supplies. There was drama in the tunnel! Drama! I made it to the island with 6 minutes to spare. However, parking karma was barely with me. I phoned from around the corner. The lovely gentlemen said they'd stay open for me and that I could use their sole parking space! Once inside they didn't rush me through selection and purchase. They measured equipment and everything. Very caring individuals. The place was neat and spacious. Very chill experience.

I called them with a simple question about a brand of chair that they don't service. They were…read morepatient and kind and went out of their way to help. Problem solved.

We bought two vans from MobilityWorks over the years for my mother, both of which were great. When…read moreit came time we no longer needed the latest van, MW bought it back at a reasonable price. But more so, both Mark and Theresa made the process and all the transfer paperwork so easy! I want to thank them for that and for being so great to work with. If I ever need to get a wheelchair van again, I will definitely go to MW! Thanks again!

We only recently started doing business with them, having been a longtime customer of Acme Home…read moreElevators. When we called for our semiannual service, Daniel met me at the building and immediately noticed that the elevator telephone was not corrected. Apparently, the code for elevators for safety reasons is that it must be operational before they could work on it. He told me that he could install this on a future visit as he didn't bring the materials needed to install the modem and connect the line, giving me pricing for this. As a result, he was unable to do the work on this visit. After deliberating on telephone connection, I learned that it would be more costly to ask the original phone carrier or our local cable company to activate this phone so I scheduled another appointment and went with their proposal. I learned that, given our history with the previous company, they gave us a discount on the installation. They came a few weeks later and installed this but, as they started to work on the 6-month service, Daniel noticed that there were other issues that were not up to code. He took the measurements on each floor to take back to his office to explain what work needed to be done to bring it up to code. *** note - the review started five months ago and finished in early February. Fast forward to January when the parts finally arrived. We scheduled an appointment during my vacation so my coworker met Damon in installing the parts and completing the service. It was a bit difficult logistically with parking in Chinatown but my neighbors were very accommodating in letting him park in their white zone. Three or four hours later, the job was complete. Thank you for getting this done and assuring me that our elevator is safe and up to code.

Took over for Stannah with maintenance on my mom's chair lift. They do fine work. I just wish…read morethat these types of companies had better emergency responses. What is a person supposed to do if they are trapped on this chair and it won't work! Anyway, they got it fixed within a week, so we are ok.

It did not take long to find the right guy to purchase and install a chairlift company. Right off…read morethe bat I see great reviews and service minded this Laird is. I called him and he answer the phone instantly. He was articulate explaing the brands he sells and estimated prices. There are so much adjectives to say about this guy. He is very knowledgeable, experienced, efficient, service oriiented, timely, friendly, professional in a true sense, courteous, respectful and even aware to remove his shoes entering our home. I highly recommend this Laird Lift Company. You will never regret it. We got a life long friend with Laird Lifts.

We love, love, love Laird Lifts and Noble! Everything about our experience with him has been top…read morenotch... and then some. We would, and have, recommend that anyone looking for i door or outdoor lifts use Laird Lifts. 11 out of 10 stars for sure.

Truly unhelpful and dishonest…read more I broke my foot and needed a knee scooter yesterday. My doc sent over a prescription for it, and it took 2 days for them to find it. Turns out they didn't even have one in stock. I can't confirm, but it feels like they slow walked the whole thing hoping they could get one in for me to purchase. My doc was out of the office on a Friday, so I asked them to send me a copy so I could take the prescription somewhere else. First they told me they couldn't give me a copy as it was some kind of problem for me to have my own prescription from my own doctor. It is not a HIPPA violation, and I told them so. They told me a boss had to make that decision, and they would be in later. I called back when I didn't hear from them, and they promised they would email it to me. That of course never happened. Not good, Sunrise, not good. Please go somewhere else and skip the hassle and dishonesty.

The people I dealt with at Sunrise were uncooperative, rude. There are other medical supply stores…read morearound here and I suggest to use them instead. I will never use Sunrise Medical Supplies again. I would give them Zero stars if the app would allow me.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.