terrible and unprofessional. Refused to provide quote. Mark shared his company is already apart of…read moremultiple lawsuits against him.

Got my home internet connection mess fixed up ... great work by the technician to meticulously…read morefigure out the issue

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

This location is now permanently closed, yet nowhere online does Comcast tell you that. in fact,…read morethey still list their normal business hours as if it's still open. There is a sign out front saying that they are permanently closed and to go to Danvers or Seabrook instead.

They are the most corrupt company, always increasing fees even when your in a contract, using…read morecovid as an excuse of not talking live on phone. Billing should be investigated for over charging when cancelled, not pro-rating !! They lost over 400 thousand customers in 2020 !! They are a monopoly !! Will never go back to them after over 40 years !! Pretty bad they will now not talk to you on the phone ,shows what sneaky lowlifes they are , hope their day comes when they disappear like Sears !!

Sorry for the length... Just want to preface this by saying…read moreI'm not the one paying for the service but I help my father with technical stuff. He has been with consolidated communications before fairpoint was bought out by them, and before fairpoint was bought out by verizon. He has been on a 15mb/2mb plan for about 2 years now. Our first problem was when consolidated first bought out fairpoint, my father wanted to switch out his modem for something more modern (it only had wireless A/B, it could also not handle throughput well and even wired devices had unstable signal and the range was awful) . So I helped him pick out a router which I knew could also be used as a modem/router combo. Outside of our house, there is a wall mounted fiber box which has two connections. One was cable which is what the old modem used, and the other was ethernet. I had my dad call consolidated because the connection had to be switched on their end. They said it could not be done and that we could not use a router as a modem (which I told them it was a combo). After about a month of back and forth, they finally sent a technician out to our house and when he checked it out he said "Oh this just has to be switched out on our end." YEA I KNOW. I had been saying it for a month. After that our connection had been fairly smooth right up until about a few weeks ago. Then I had noticed things like major lag in gaming, voip functions such as zoom calls, or game chats cutting out. I had run a speed test and noticed that we were getting about 14.25mb down, which is slightly slower than usual when no devices were being used (usually its about 14.75) but ok because it's never going to reach exactly 15mb, but our upload speed was all over the place. Prior to the issues I would check it occasionally and we would get a consistent 1.70-1.90mb up unless other devices were being used. Now I check it and it would be as low as .3mb up. Other times it may start at about a 1.10mb and immediately start dropping and get as low as .7mb. It never reaches it's normal speed. I check it in the middle of the night sometimes as well because I figure MAYBE there is extra network traffic in our area during the day but the issues persist. I have troubleshooted my router, rebooted it, made sure to have only one device connected during a speedtest, turned off QoS settings, re-enable QoS settings, tried disabling any firewall settings, checked for new firmware which there wasn't, and I reinstalled the current firmware). We called the consolidated communications service department and explained the situation. All they can check on their end is whether or not we are getting service because all their computers tell them is something to the effect of "Service = OK/Not OK". They cannot check that we are getting the correct service, only that we are getting ANY service. After running the speed test several times with the service person on the phone and telling him the numbers (which again dropped as low as .4mb up) he said that it is NORMAL for the upload speed to be vary and be below the recommended speed and that unless we are doing a lot of uploads then it shouldn't be an issue and they couldn't send a technician without a fee. UMM, no it is not normal to drop down to less than a quarter of the speed my father is paying for when for the past two years we were consistently closer to 2mb then we were to 1mb. And it DOES cause issues. Ever tried having a voice chat when every other word cuts out? Playing certain online games lag and disconnect like crazy. He basically told us there was nothing they could do because we were getting service and since we are using a third party router they can't service us anyway. So there's no way they can check what kind of speeds we are getting coming into the house? And they can't send a technician to check we are getting the service that's being paid for without charging us? That's ridiculous. The only reason I'm giving them two stars instead of one is because of the billing department, which my father called after he got off the phone with the service department (he was thinking about closing his account and switching services to xfinity which he doesn't really want to do because they are already close to a monopoly as is). My father was paying about $60 for 15mb/2mb and I knew that was pretty abysmal for todays standards. On their website they were offering about three times the speed for less money. The billing department said we were absolutely right and they offered to upgrade us to 50mb/50mb connection and they were going to charge him $25 less per month. I mean better late then never, they never should have kept charging him that price for that service but at least the billing department was understanding and did the right thing. The funny thing is they have to send a technician to our house now anyway to upgrade some cabling now and they are going to do it for free while charging us less money!

I was a customer since CCI was FairPoint Communications, so for nearly twenty years. I closed my…read moreaccount in mid-February 2026 and switched to another ISP. I was also on autopay for most of that time, but received an email saying my payment was due back in February. I called to make sure that if I paid manually, the autopay wouldn't go through as well. Well, it did, so I was double-charged for February. This, after closing my account a few weeks prior (they also don't pro-rate bills anymore, told me I didn't need to return the modem (recycle it), and that there was NO early termination fee. It's now May, and I'm still waiting, after numerous phone calls and hours, way too many hours, spent on the phone, to be refunded the almost one hundred dollars that they owe me for the double payment, and they're taking on an ETFee after they said they wouldn't. I'm so glad I got out and will be a lot happier when I receive my refund. I'll keep calling until that check is in my hands. DO NOT DO BUSINESS WITH CCI or Fidium Fiber.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

This is another outage and somehow they avoid down detector and pretty much everything elseread more

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Dave saved me when my computer was hacked; he helped me navigate a scary ID theft and security…read morecrisis. I now come back to him for ordinary IT help too. I recommend him highly.

I came home from a short trip to find my computer sitting in a mini-puddle from a freak storm while…read moreI was away. While it worked the next morning, it shut down pretty quickly. I knew about OSE, as they are in the next town, so I took my Mac over. I was afraid I would have to buy a new one, but David cleaned up the moisture and then sent it out for further repair. It took a little time, but it's back good as new. I can't thank him enough. I use my Mac for email, internet, and a program particular to what I do in my life, but generally am a little clueless about computers. David was patient in explaining some things to me, and I know I can call him should I have a problem. I am really grateful for his help and have been recommending him to all my friends!