Wait time is ridiculous. I had an eye appointment at 9:15 and was not seen until 10:15. Parking is…read moreon the street and you have to pay ($3 for 1.5 hours). I had to bring my baby and could not get out to put more money in the meter. They book appointments every 15 minutes and clearly they need to allow more time between appointments. However, dr. Horn is great.

Saw Dr. Horn on Powerball Wednesday and although I didn't win the 225,000.000 I still feel like I…read morehit the jackpot finding Dr Horn! Amazing! He is personable, patient, knowledgeable-I love that he personally called me back, gave eye contact and a genuine smile when introducing himself. He educated me on the risk that I have for certain eye problems and why. The time was used efficiently and the support staff was just great. Look forward to my next annual ck up!!!!!

I will never return to this office. There are 6 doctors. Some might be good, but definitely that is…read morenot Scott Lee. Even if you speak Cantonese, stay away from Scott Lee. Get an interpreter instead. Around 2011 or 2012, the optometrist gave my dad a letter to EBRC. I knew this was not a referral, so I contacted his PCP to send the referral. I checked with the PCP office, the referral had been faxed. I called EBRC, and they confirmed they had received it. On the day of his first appointment. They told me that they didn't have the referral. I was worried I had to reschedule and come back on a different date. Fortunately, they told me that my dad's Medicare Supplement Insurance was PPO. That is very helpful information. I can choose a doctor directly and skip the referral process. In short, his right eye was losing vision. I understood that he's not at the early stage, that's no treatment. Once vision is lost, it is lost and is not reversible. But the terrible and misleading part is, Scott Lee told us in Cantonese on every visit, "Don't worry, you won't be blind. 放心，唔會盲" and "no change, it's the same." etc. Since he's a retina specialist, I expected my dad to have macular degeneration. He never told us what his condition was, even though he speaks Cantonese. Dr. Lee was raised in Hong Kong. Until 2018, my dad's PCP told us that he also had retina detachment. I was shocked. The other ridiculous thing is, on his annual visits, Dr. Lee only checks his right eye, one eye only, the bad eye. Even my dad complained his vision was getting worse, and I requested to check his left eye, the good eye. Dr. Lee refused. He said only the right eye. Finally, we switched to Dr Brinton in 2022. He will pay more attention to my dad's left eye, the good eye. On the first visit, he told us my dad also had cataract issue. At that time, I didn't know that term in English. He uses "cloudily" to explain to me, so I understand that it is 白內障. Unfortunately, we did not receive a cataract surgeon referral from EBRC like other Yelp reviewers. His left eye already saw everything red and burly. He can't read at all. 2024, during the family talk. My relative told me that it sounds like my dad has cataract issue. I recalled that EBRC told me that my dad's insurance was PPO. I rushed him to a Cataract surgeon. After his surgery, he resumed his reading ability. I don't know why we had the terrible experience and bad luck with EBRC, because my dad was too old, or we didn't speak English? Here is the difference. The new retina doctor sees my dad twice a year. He told us he also had a dry eye. He gave us instructions on how to preserve his remaining vision.

West Coast Retina (WCR) is a gem. As an enrollee w/ Kaiser Oakland for 38 yrs. I've had…read moreexcellent surgeons + excellent surgeons for family members. HOWEVER: Recent visits w/ Kaiser Oakland Eye Dept. surgeons has sent me searching for better options. Kaiser Oakland's cataract surgeon found a "bump" in my retina, so I was referred to their Kaiser Oakland's retina surgeon, who was dismissive and un-helpful. My search for a 2nd opinion led me to WCR which was recommended by a professional whose opinion I respect. At WCR on 30th St. in Oakland, I was examined by Dr. Georgia Kamboj. She was wonderful -- I highly recommend her to anyone w/ retina issues: 1) She explained the layers of the bump in my retina, the bubble, the layer of scar tissue -- something neither Kaiser surgeon --- cataract nor retina -- took the time to do ; 2) she explained the range of outcomes from cataract and subsequent retina surgery --- neither Kaiser surgeon did that; 3) she explained the actual focal distances of the lenses used in cataract surgery. Kaiser just emails you a video reviewing the distance options, but no recommendations, or explanations why. Then, you're left with the responsibility to select which focal length you want installed on your eyeball -- as if the patient has a degree in Optometry. 4) Dr Kamboj also answered my questions about focusing at the different distances post-cataract-op. Kaiser's cataract surgeon never explained the real focal distances -- they just tell you Far, Mid-Range, and Close. Dr Kamboj explained the actual focal distance for the range choices, and answered my questions about how they work (b/c I also have astigmatism) post-cataract surgery-- something Kaiser surgeons never did; 5) Dr Kamboj explained why she prefers doing cataract surgery one eye at a time.....At Kaiser they'll do both at the same time unless you request otherwise. Kaiser Oakland Eye Dept now seems like an inferior quality, high-speed processing facility. I really appreciate Dr Georgia Kamboj's answering my questions, explaining what was going on in my eye, the "whys and wherefores" of the choices, etc. Dr Kamboj was very thorough, very helpful and extremely knowledgeable. When I initially entered their bldg, I was apprehensive b/c the bldg is clean, but quite outdated. The waiting room was also outdated , w/ only "People" magazines avail -- giving me some doubts. However, I had heard excellent appraisals about WCR and after my excellent experience, my doubts were dispelled. Their quality was vastly superior to Kaiser Oakland's Eye Dept. I now check cataract and retina surgeons' credentials online before scheduling an app't. Dr. Georgia Kamboj's credentials exceeded those of the retina surgeon I saw at Kaiser Oakland.

I had an appointment last week with Sarah Foley, licensed optician, at Eye Physicians of the East…read moreBay. She was amazing...competent, VERY personable, attentive to my concerns, and accommodating. She made great suggestions for frames and lens choices. It was such an enjoyable experience. Her care is exemplary. I will be back!!!

Really disappointed in what seems to have happened at this practice. I was a customer from…read more2000-2024 until, for whatever reason, they were no longer in network for me. I always, however, felt like I received excellent care. I decided to circle back to them to pay for an out of pocket eye exam and crickets - I left voicemails, I used the text function as suggested on their website, I used the chat on their website. Before I could almost always get a live person on the phone or at least a timely return call. Finally, after almost a week, someone texted me with information and closed by telling me "to have a good one". This is for sure not the same wonderful woman who did appointment scheduling for years, who always called personally and was so pleasant and professional. No matter how good the doctors, if the supporting staff isn't pro-active, professional, and helpful - it's going to have a negative impact.

Dr. Tsai and his staff are amazing. Dr. Tsai performed cataract surgery on my mom, and she was very…read moreimpressed with his professionalism and thorough care from the beginning to post surgery. I, too, have seen Dr. Tsai for eye exams, and he's attentive and kind. I absolutely recommend Dr. Tsai and his healthcare team! Thank you!!

Dr. Tsai is an excellent eye doctor! It is rare today to meet and see a doctor that actually…read morespends more than a minute with you in the exam room. Many docs see as many patients as they can, and have lost the ability to touch patients and have good bedside manner. With HMO and Health plans driving doctors to do this in order to stay in business. Dr. Tsai is the exception to that new reality in healthcare. He truly cares about his patients, and spends a good amount of time with you. His staff is multi lingual speaking: English, Mandarin, Cantonese, Spanish. This office is medium sized with 5 exam rooms, very modern ophthalmology equipment, and a super friendly staff. His office is very busy, obviously because he is a favorite here in the community, so you might want to allow some extra time for your appointment. On a personal note, several years ago Dr. Tsai was the only Doctor of about the half dozen different specialist that we saw, that was quickly and accurately able to diagnose a family member with a complex neurological disorder. His experience and accreditations, coupled with his great Bedside manner make him an outstanding MD.

I had excellent experiences here for cataract surgery on my left eye and (2 was later) my right…read moreeye. Very calming environment, helpful staff, good anesthesiologists work there, and excellent eye surgeons own and operate at the center. (Okay, I'm not sure all of the surgeons are excellent, but the only one who performed my surgeries - Dr. Steven Pascal - certainly is!)

I went there for lense replacement surgery in the left eye recently. The staff was great, checking…read moreon me, explaining what they were doing and why, and keeping me comfortable. I had fractured my ankle a few weeks ago so they got me a wheel chair and helped me climb onto the operating table. Dr. Stephen Pascal was excellent from assessment all the way to post-op, and the actual surgery was excellent, too! I can actually see 20,15 in an eye that was previously 20,200+ and had no post-op complications. I'll be getting my right eye done next week, and feel very confident that I will have a similar experience.

I cannot recommend Dr. Lim highly enough!!! 17 thumbs up!!!…read more She is a absolute Miracle Worker. I was the biggest scaredy cat about getting my cataract surgery done. I have been wearing glasses since the third grade and I am extremely near-sighted. One of my biggest fears is losing my sight. Dr. Lim made me feel extremely confident about getting the surgery. She explained the surgery in detail and she offered excellent advice about the right type of cataract lenses for me. The surgery itself was extremely quick and painless. I felt like I was at a Laserium show at a planetarium and not in an operating room. There are a number of follow-up appointments scheduled for the day and week after surgery. Both Dr. Chan and Dr. Zhang were caring, knowledgeable, and friendly at these follow-up appointments. The Walnut Creek office staff is also wonderful, friendly, and efficient. Being the nervous Nelly that I am, I did call them more than a few times with my worries. I am now seeing 20/15 out of my distance eye. I can read 4 point type out of my reading eye. I feel I should be on a lecture tour, wearing a Super Hero cape to match my new bionic eyes, touting the wonders of cataract surgery with Dr. Lim. The only regret I have is enduring blurry and dimming vision for a year because I put off my cataract surgery because I was so scared. If you need cataract surgery, make an appointment with Dr. Mira Lim!!! You will be so happy you did. It was the BEST DECISION I have ever made in my life.

The friendly professional staff provided an excellent Office Experience. The examination was very…read moredetailed and questions were encouraged and answered. When I my appointment was over I had a sense of belonging. I highly recommend them.

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

For over 20 years, my spouse and I have been grateful to be in your care, Doctor Todd Severin. Your…read moreskill, professionalism, and kindness have given us not only excellent eye health but also peace of mind. Kristy, Mayela, Brittany, Ariah, Tammy, Jamie, Chris and every member of your staff have consistently gone above and beyond to be helpful, welcoming, and compassionate. It's rare to find a practice where every single person makes you feel valued and cared for, and we feel truly fortunate to have found that with you and staff. Thank you for your dedication, your warmth, and the trust you've built with us over the years.--Margaret

At the beginning of August, I had an appointment with Dr. Neda Akhondan for my annual eye dilation…read moreand exam. Dr. Neda was professional, knowledgeable, and courteous. She did a thorough exam and explained the results to me clearly. She was punctual and respectful of my time. Thank you, Dr. Neda.

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was so difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!