I saw yelp reviews 2 weeks ago saying it was closed. My heart sank. I was out in the area today…read moreand went in. It is still as good as it has always been if not better. I found tools and parts that would have made a plumbing job much easier had I went there. With it having appeared closed and some driving distance I did not. Went in this morning, the same great service and parts selection. Things you won't find at a big chain store. Keep supporting this business, we need them and we need them locally. Hope this helps you find one of the best hardware stores around here. Also note they may have dropped "Thruway" from their name which may have confused some folks. Same place and quality. Dave

I had the pleasure of spending a day with a dear friend in Beacon, and Brett's Hardware was our…read morevery first stop. We were instantly so impressed by the store, but even more impressed by Dee! Her warmth, kindness, and incredibly personable nature completely blew us away from the moment we met her.Dee went entirely out of her way to help us, providing the absolute highest depth of customer service. She shared invaluable local insights about Beacon, giving us great directions on how to navigate the town, catch the bus, and find the absolute best coffee spots. She was the very first person we met on our trip, leaving a lasting impression that beautifully set the tone for an absolutely wonderful day. Because of how wonderful Dee was, we are already looking forward to returning to Beacon and making sure to shop at Brett's Hardware again! Thank you, Dee, for your unforgettable kindness!

This is a store I go out of my way to shop at. I don't know whether I can get certain things at a…read morebigger store like Lowes or Home Depot for less expensive, but I honestly don't care -- the folks who work there are super nice and knowledgeable and take their time to help you find something. There's also always someone there to help me bring the heavy stuff to the car, and no one will accept a tip -- "happy to help" seems to be their tag line. They're also great about referring customers to other local businesses if they don't have something I'm looking for. A recent example was I was looking for a hori-hori (google it, it will change your life). They had some tools that looked similar and probably could've sort of done the trick -- but someone working there told me where I could find an actual one on Main Street. Found it, bought it -- and told the folks working there how I learned about them. Builds community and relationship as opposed to competition. Dig it. These folks are my go to -- highly recommend them.

This Hardware Store always seems to have the most random, oddest things I could be looking for when…read moreit comes to home improvements. The staff is beyond cordial and helpful. Always a pleasure to stop in.

Nestled around on the back side of main st Goshen is Goshen Hardware. This cavernous hardware store…read morelooks like it could have it all. I needed some small piece of hardware that the pleasant gentleman quickly produced for me and after a brief cordial talk, I was on my way. I will be back to Goshen Hardware, it's a refreshing throwback to a business run the right way and small town smarts

The manager followed me around like I was a criminal. She was not very nice and looked like she had…read morejust eaten a lemon. Other staff was ok. Honestly, if there was another store that I could get things at I would.

WHAT IS ACE DOING??!!!…read more I ordered an item online from Ace and needed to return it, so I went to their website (sadly I ignored my instinct not to shop at Ace because they are going extinct). Their "easy" return policy states that you must find a store and return it there or call a number. I called the number and was met with a promotional scam. The only option to get to talk to a representative was to dial "1" which brings you to a promotional department asking if you want $100. I wasn't born yesterday and I know you never get something for nothing. I said I just want to know how to return my item and so they promptly hung up on me, so I had to find a store. The nearest store was Werner's Ace, in Florida, NY, which is a 25 minute drive from my house. When I got there and said that I needed to make an online return, a very rude woman snapped at me that I have to come back tomorrow because the person who does online returns will be in tomorrow. So, of the three people behind the counter, none knew how to process a return - there is just one person specially trained LOL??!!! What are you doing guys? Do you know what year it is?

First time in this store . I don't live near but. The young lady at the register friendly…read more Knowledgeable. The store was immaculate. And gD what I wanted

Pine Bush True Value managed by Alan is about as good as it gets. Alan and his staff are an example…read moreof how to properly handle customer service and be a part of the community, not just a big box store that could care less. Part of the community? Yes. How? I am glad you asked. True Value of Pine Bush sells wood pellets by the ton. In August, Alan will start making a list of how many tons you wish to buy, take a deposit and let you know when they can be delivered. He does not make a whole lot of money off the pellets, so why does he do it? He has told me that some of his customers have been buying from him for years and depend on him. He could easily just not have pellets because they are heavy, a pain to store, and take up space but his customer's need them. I happen to be one of those customers. Because of those wood pellets, whenever I need something, my first stop is True Value. If you are starting a business or already have one, stop by True Value of Pine Bush. Walk around a bit. Count how many times you get asked if you need any help. Count how many times you get a nod and a friendly "Hello". Alan's staff not only knows where every product in their store is, they know what they are talking about. I am glad to have a store like True Value in my hometown that also happens to be a shining example on how Customer Service is done right.

Friendly service, great selection, and a wonderful local business…read more We used this place for all our home renovations. The lumber and other construction materials are very good (not like Home Depot).

I have been going here many years and this place has almost everything you need. The owners are…read morepresent there all the time and the employees have been there for years. They are always very helpful the moment you walk in the door. A great place for your hardware needs. Their prices are somewhat high but you can travel 20+ miles to home depot and spend the gas money. Most of the tme, I would rather save time. recommended.

True Value of New Paltz is the first place you need to go to for any project. The staff is awesome…read moreand they provide helpful expert advice at no cost. I have been coming here for 10+ years, always first before Lowe's because it is so clean and easy to navigate. Eileen seems to know everything about the store from memory. Andy and Brian don't sit still, they are always flying around helping everyone find the right stuff. I recently went there looking for furniture hardware to fix my bed headboard, right before the store closed. Glenn and Lou both helped me design a new bolt/nut setup to fix the pieces with stronger parts so it wouldn't break again, while using the existing drilled holes so it looks perfect. I was the last customer out as they were shutting off the lights and then I heard it was even Lou's birthday...stayed late to help me with a $10 purchase. This is how True Value earns the loyalty of their customers and takes the stress and uncertainty out of the average DIY jobs. Glenn and Lou could tell how important this repair was to me, and they gave it the same attention as a major renovation. It is amazing how cheap it can be to fix/maintain things instead of buy new ones. Take some digital pics and bring to the store and tell the crew to give you whatever you need to tackle the project. Be sure to rent tools from them too, so easy and cheap! They will even deliver the equipment to your house for you. Get Benjamin Moore paints from them too, good stuff lasts longer than junk and requires fewer coats...your time is valuable!

Very helpful and friendly staff, eager to assist you in finding what you need. Nice, clean,…read morewell-organized store. Dog-friendly.