This is the second time I have rented a home from Arizona Vacation Company. Both homes are…read morebeautiful. They are well appointed with high quality bedding and fixtures. The location to Old Town was perfect. I hosted a small Christmas Eve gathering and everything I needed was in the kitchen, ample dishes, glasses, pot and pans. They even leave salt, pepper, shampoo, conditioner, etc. which is a nice perk. Although I'm familiar with the area, there also is a "guide" book in each home as well as welcome snacks. Pool and hot tub were heated even though the weather didn't cooperate this trip. The owners and their office staff are a pleasure to work with and answer any questions you have (even on a holiday week). I love this rental company and will continue renting from them on my trips to Scottsdale. Zero hesitation recommending unless you are going when I'm there!

From the owner: We rent out luxury vacation rentals throughout the Scottsdale area. Our homes are highly upgraded…read moreand suitable for romantic getaways, business travelers, family vacations, friends, and more. The homes include everything you will need for a fantastic trip. All of our homes are in prime locations close to wonderful restaurants, shopping, hiking, music, and recreation.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

If your looking for a place to stay in the Phoenix or Scottsdale area, this is a must stay…read more Walking in you feel like you just walked into a five star resort, but with all the features of home. Every room had TVs and big beautiful couches. The kitchen was loaded with everything you would need, including coffee. My wife and I loved staying here. We brought our pups and spent most of the time swimming in the huge pool and enjoying the beautiful back yard. They had a putting green, corn hole and plenty of shaded lounge chairs. There really is not one thing I did not fall in love with at this house. Close to everything including great restaurants. Please, if you're going to scottsdale for business or play check the Turquoise house out. My wife and I would never stay anywhere else. Thank you guys for a wonderful place to visit and bring your pups with you.

Great place, great time, 5* service…read more I travel a lot for work and I have strong feelings when it comes to quality and service. I wish more places had this level of detail, care and quality. 5*

Was looking for something different than the same 'ol hotel for our vacation in Scottsdale. This…read morehouse is exactly what I had in mind for the four of us. My wife and two daughters fell in love with the way the house was decorated. I loved the pool and putting green! Jon was super cool to work with. I would highly recommend this house for your family or for a few couples long weekend.

From the owner: Memories are made here to last a lifetime! When you rent our…read morevacation home you can relax and focus on creating special moments with your friends and family. That is the experience we had in mind for you when we created the Turquoise House Scottsdale! Both houses truly are special places to build memories.

left after 8 scorpions were found-one right above my sons head in his bed!-nothing like pictures…read morethat must have been taken when new 10 years ago-old-worn-dirty-who gives mismatched towels and stained-soap watered down with water-ripped lounge chairs and hammock-games that don't work-dirty bathrooms-main tv doesn't work-the management needs to go out there and take a look at what they are selling-spend most of vacation complaining about things broken or dirty-never again!

We absolutely abhor this company! Please don't patronize them as either an owner, or guest renter…read more We worked with them for two miserable years as absentee owners of a lovely vacation property -- they were consistently incompetent, unreliable, and most importantly, downright dishonest. We got to the point that we could not believe anything they told us, and are now convinced they just want your money. This attitude flowed from the highest level of their management all the way down. They repeatedly neglected basic maintenance and failed to perform services they promised to deliver. There was a high degree of turnover in the staff, probably a reflection of poor internal management. Their ability to market a property properly using technology is wildly oversold, ineffective, and primative. They made us look bad as owners, and made many renters unhappy by not attending to guest and owner needs. They made everyone's lives more difficult, not less -- don't let them do the same to you. They do NOT deserve your business!

5 star service and worth the price. The rooms are very spacious, and the bar is first classread more

Wonderful experience here earlier this month. We returned to the Phoenician again after having…read moreenjoyed our stay in the past. The rooms are big and have everything you might need, plus the property overall is lovely--well-manicured lawns with a cactus garden and multiple pools. The staff was friendly and helpful also. Highly recommended.

This is a review for the actual management side of vacayaz. We had a guy from this company over to…read morelook through our house while it was being renovated to discuss possibly hiring them to be our management company. The man gave some advice on things we could include in our home and I thought it was a positive exchange. I asked for some info via text that morning and it took him until 6pm that night to get back to me. When I called he never answered. Later the next week I asked if he was available on a Sunday to meet back at the house to speak with my husband. Texted at noon, hadn't heard from him by 9pm that night, so I texted again and tried to call with no response. Next morning he texted back "Hi not available Sunday" but there were no suggestions for other times. So I called the company and told the receptionist what I needed and she said she would have someone get back to me. Two days later and nothing so I called again, left the same info with a male receptionist and he promised to get someone to call me back. Never heard from anyone. If they can't even return a phone call, I don't have confidence they can manage my VRBO. And if this isn't enough to make you stay away from this company, our friends who have signed on with vacayaz have now told us when the power went out in their home, the renters called them directly because the management company wasn't responding. Stay away.

During our stay at one of their properties, someone tried to break into the residence twice. When I…read morecontacted the management team, they said that the ring camera that was installed outside on the doorbell was dead. They were not helpful at all