left after 8 scorpions were found-one right above my sons head in his bed!-nothing like pictures…read morethat must have been taken when new 10 years ago-old-worn-dirty-who gives mismatched towels and stained-soap watered down with water-ripped lounge chairs and hammock-games that don't work-dirty bathrooms-main tv doesn't work-the management needs to go out there and take a look at what they are selling-spend most of vacation complaining about things broken or dirty-never again!

We absolutely abhor this company! Please don't patronize them as either an owner, or guest renter…read more We worked with them for two miserable years as absentee owners of a lovely vacation property -- they were consistently incompetent, unreliable, and most importantly, downright dishonest. We got to the point that we could not believe anything they told us, and are now convinced they just want your money. This attitude flowed from the highest level of their management all the way down. They repeatedly neglected basic maintenance and failed to perform services they promised to deliver. There was a high degree of turnover in the staff, probably a reflection of poor internal management. Their ability to market a property properly using technology is wildly oversold, ineffective, and primative. They made us look bad as owners, and made many renters unhappy by not attending to guest and owner needs. They made everyone's lives more difficult, not less -- don't let them do the same to you. They do NOT deserve your business!

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

We love to travel and want to feel that our home is taken care of while we're gone. Initially were…read moreat a loss as to how to take care of security, mail, vehicles, plumbing, plants, yard, etc. We left on a 5 month cruise, (in addition to 3-6 week international travel trips), with great confidence. Suzanne Gallego of "At Your Service" had all the right answers! She was terrific. We felt secure in knowing she was taking care of everything that we needed done, and she did it very well. We have more travel coming up and she is definitely our "go to" company.

From the owner: At Your Service Home Watch specialize in the care and maintenance of your home while you're away…read more My property caretaking services are customized to meet your needs and focus on the security and take care of your home and property should any problems arise. Whether you're gone for a week, a month or year you can count on me being here. I provide my clients with peace-of-mind in knowing that their home and property are being looked after in their absence by professional caretakers. I can accommodate homes of all sizes. I customize my services to meet your needs and those of your home and focus on the security and upkeep of you home. You can step off a plane and into a waiting car. You arrive at your home and the house is cool, clean, there are fresh sheets on the bed, the fridge is stocked, the windows are sparkling and the patio furniture is cleaned and waiting!

I was a guest at this house (Cave Creek House) in the past 60 days, as we had a group of 18 ppl,…read moreincluding kids. I wanted to write this review as it was a supposed to be an amazing house for large group vacation and it turned out to be somewhat frustrating. The house is shown in photos and looks absolutely beautiful, however in person it was very frustrating the amount of things that were broke or not working. This house seems to be rented a lot and not enough time in between renting to fix and maintain this property. Upon arrival the two outside trash cans were overloaded. This was on Sunday. The trash guys comes on Tuesday, so it was our responsibility to get the previous rentals trash out to the curb at 5:30 am. With no outside lights, you needed to do this in the morning. Also 2 trash cans for this size of a house was ridiculous! First day we needed to replace 17 light bulbs. Most lights were still burnt out, but sick of replacing. Let me tell you that Walmart was a daily stop. The ice maker in the freezer didn't work so we had to buy bagged ice everyday. But we found it funny there was a chest freezer in the hallway, hmmmmm. While the refrigerator and freezer looked large in scale, the shelves are much smaller (depth) than your average refrigerator/freezer at home. The dryer took three cycles to dry a small single load, we are assuming the vent is so very clogged and could start a fire. Dishwasher #1 the broken parts where on the top shelf of the dishwasher and whole door was loose, we never used. Dishwasher #2 ran so hot and just ran by itself. Needless to say we did all dishes by hand. There were a very limited amount of towels and were very small in size. We actually thought about purchasing new towels for the house. There are four bases for blenders in the pantry and nothing matches to the base. We were going to make margaritas. Found a Cuisinart glass cylinder, but no Cuisinart base for it to match up to. The move theater room didn't work until the last days. When the person came to fix it, only the TV worked. The projector didn't work as it needed an new light bulb. Some recliners in the room were broken. The pool lights didn't work, no swimming at night. No outside lights on the house worked, on the front or back. You can see there are lights out there, but they didn't work. Neither did any of the lights on the walk paths outside. You just follow the light of the house to get back in at night. The fire pit gas handle was broke and smelled of gas. There was only a little ring in the large fire pit that worked. It look like the rest of the ring was rusted an broke. Lots of large cemented outdoor pots with broken plastic tubes, assuming those were the umbrellas for the seating areas. The chairs were nice and comfortable. Every toilet seat was loose, I went around to tighten them and most of the screws were stripped, so there was no tightening. Lots of squatting and hoping nobody would fall. All outdoor activities were a bust. There was only one wand for the shuffle board. The few basketballs there were flat, so we purchased a pump the balls didn't stay inflated. The horseshoes were missing. There were no bath mats outside of showers, nor shower hooks for hanging towels. So you have leave leave on the floor or bring a chair into the room. So many light switches and you have no idea what lights work from what areas. Labels would be beneficial. Oven is very very slow in heating and heats to the incorrect temperatures. The Nespresso in the kitchen doesn't work. Looks like it hasn't worked in years. Air conditioning was very spotty...Upstairs bedrooms were freezing, not enough blankets and the downstairs bedrooms were so warm, we wished we could've kept patio doors open, however there were no screens. Overall the owner basically didn't want to deal with our frustrations and never stopped over to listen or look at all the problems. I think he knows of the issues, but doesn't want to deal with them. It was a nice vacation, however the price paid was way too much for all the issues.

We got married here (Cave Creek House) 10 years ago. Such a beautiful house! We really enjoyed it!…read moreWe went back a few weeks ago with our families, lots of things broken, freezer doesn't work, ovens don't get warm, handles of of showers come off, dryer vent completely clogged, so we couldnt clean and dry our clothes...so we cleaned it out, one of the dishwashers was busted, the roof was leaking...... because go figure we had rainstorms the first night. Anyway, for around $1800 a night you could find a better house with an owner that responds a little better. Granted we made the best of it, but this is a premium price which owner didn't really care to keep up even though it's a rental property. In the owners defense he took these things in consideration and because we had a lot of garbage and cleanup was a lot thought it was a trade off.... I don't agree!

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.