I love boutique shopping. I visited Scout & Molly's at Glen Eagle in October. The salesperson was wonderful, not too clingy but very helpful. I tried on a number of things and decided to buy a cami top that had a nice pattern I hadn't seen in mass retail stores. It was $121.50. Much higher than I usually spend for a simple cami (that is not silk), but I decided what the heck, yolo. I did try it on and it fit nice. It had adjustable straps so I figured it's perfect! And was lined, very nice. Good buy.
I didn't go to wear the cami until a week or two later. Once i had it on with a nice jacket over top for work I noticed the adjustable straps did not stay put. They expanded by themselves to the point everything was hanging out within minutes. Not a good look for the office. I went back to the store the next day and was told 'oops sorry you're 4 days beyond the 14 day return policy. Giggle giggle, oh sorry.'
I get it, how about store credit? The young ladies that day had to call the manager (I guess) who told them no, sorry, no store credit, no refund, no exchanges, nothing! Too bad. A blown $121.50 for a top I will never be able to wear. Not to mention the crappy customer service.
I will never shop here again. I have a lot of money and love boutiques and I'm at Glen Eagle all the time! Never again. read more