We visited this store on Sunday, July 20, 2025. Overall, the store itself is great--offering a nice…read moreselection for both men and women. My husband picked up a colorful pair of Hokas, and I bought some wool hiking socks that were marked 20% off. Based on inventory and product variety alone, I'd give this place 5 stars. Unfortunately, the customer service didn't match the quality of the merchandise. I'm giving this 3 stars because the two employees we interacted with came across as... fake friendly? Not sure if that's a real term, but that's how it felt. At checkout, the man helping us ran into issues with the receipt printer. It wasn't printing correctly, so he asked if we wanted a receipt. My husband said no, he wasn't concerned. As we walked out, I did a quick mental tally and realized we didn't seem to get the 20% discount on the socks. We were still near the entrance, so we turned around but he wasn't there so we asked the woman employee to help us. I explained that we didn't have a receipt because their printer wasn't working properly, but it should be the last transaction in their system. I also mentioned that there might be something in the trash can, but it didn't print correctly, per what her colleague said. Instead of being helpful in a nice way, she replied with a snippy, "Well, I thought you said there's no receipt." That tone rubbed me the wrong way. If I were in her shoes, I would've at least apologized for the missed discount and tried to help resolve the issue, rather than getting defensive. The socks had large 20% off stickers, so it was clearly a pricing oversight. We're talking about an $8 difference--not the end of the world, but it's the principle and how the situation was handled. I think she did not like that I bothered her with such thing. As the saying goes, people won't always remember what you said, but they'll remember how you made them feel. And honestly, the whole vibe just felt snooty. If my husband didn't need to try on the shoes, I don't think we'd have received any help at all. I don't plan on coming back to this specific store. Maybe it's just a Bend, OR thing and this is how they act at that place--who knows.

I'm great selections and lovely vibe in the store. Very friendly and knowledgeable staff. Highly…read morerecommend a visit there!

A beautiful store with a great lay out that's easy on the eyes and senses…read more Got a lovely graphic tee and unique button up for 70 dollars all in. You can tell it's well curated and that the items are solid quality. Definitely worth a visit.

This store is so cool and really nicely designed! I got two cute oversize vintage travel…read moresweatshirts for $25 each. They have a robust selection at all price points. Tees and sweatshirts ranged from about $25-$150 depending on what it was. The vintage denim jackets were around $100 and the leather jackets were more expensive, as to be expected. Vintage Levi's, belts, formal clothing too... Lots of cowgirl boots. Some kids clothes. Great selection! The gal working was friendly and helpful too. Definitely recommend!

Super kind staff and wonderful owner! They also have great merchandise and the store is neatly put…read moretogether. One of my favorite places to shop in Bend!

1st of all you have to be a small size to be able to buy cloth there. Each times I am in that area…read moreI do try to give them a chance and each time I am met with entitled staff who are not very knowledgeable (tried to tell me that I would fit in a size 6 when I told them I was a 10...) Do better!

Jules the dog enticed me deeper into this adorable boutique but Sales Associate Nicole's charm and…read moreamazing personality kept me there! Nicole thank you for being me local guide! Such a wonderful shop with beautiful items. The leather jackets were especially attractive! Thank you for warming me up with these fun pants! They are so warm and cozy on this chilly day! Be sure to check out the fun napkins when you pop in! Love their sense of humor!

I live in Bend and had not wandered in to Desperado till today and LOVE IT!!…read moreGreat store, lovely owner and staff. Clothing for multi generations, super, super cute selection of modern PNW wear. I'll be back!!!

Lovely store! Very helpful and friendly customer service! Quality, and really beautiful pieces!read more

Love this store! Welcoming and Helpful in Every Way! The selection is great in both the women's…read moreand men's clothing. They even carry Sam Edelman Shoes.

My husband and I came in to get a suit for an upcoming wedding and Memphis did an excellent job…read morehelping us out! He was very patient working with us while our toddler was running around. Everyone seemed helpful and nice and we loved the outfit we decided on.

The staff were very helpful and the selection of blazers shirts and slacks was great!read more

Attended the Spring Beauty & Fragrance Gala yesterday 12-5 were the hours advertised in advance. We…read morebrought our tickets last week in Great Anticipation! A Gala in Bend! Um. Well. Dearly me. The Gala consisted of a DJ , a raffle, and about 48 dollars worth of Costco: cookies, crackers, pre-cut cheese, pre-cut pineapple and whole strawberries. No goody bag full of samples, no fragrance reps handing out samples. No glasses or champagne or plates of fresh shrimp. No Amazing Deals of combination sets of product offered at super prices.... For the first time in years I missed Seattle. Seattle, with its luscious event, spanning a significant portion of the floor, dotted with helpful, eager reps quick to proffer a lipstick sample, a perfume miniature... We were met with some store employee wearing what could only be described as an aging stewardesses dress, all orange, shouting over the DJ, "All I need is your name and number!', referring to the raffle tickets available for all... not just those who had tickets in advance. Apparently, this 'Gala' amounted to no more than a 15% off fragrance and beauty. For anyone passing through. We think the staff here at this Macy's misses the point. Especially distrustful employee at the Sunglass Hut here, more concerned with the whereabouts of certain pairs of sunglasses, we later realized that she was concerned we were lifting them? , firing questions at her colleague (before assisting us with procuring the product we were asking for), 'Where are the round ones?! Did you move the others?! Where did you put those other ones?!' Good God. This female employee was so concerned we were there to steal, even though we wore the VIP wrist bands (yeah, ha ha.). Later, we realized she was peering into our shopping bags AFTER we bought two pairs of sunglasses from her... sheesh. This store location does not represent the brand. Abysmal service from store clerk at one register, excellent customer service from Customer Service representative at another. At one register, we spent $278, this is how our purchases were packaged and handed to us.

I had the best experience at Macy's with Susan and the manager. They were both so helpful, kind,…read moreand went above and beyond in customer service. I was checking out at closing and then there was a technology glitch that caused the transaction to take longer than expected, but they remained patient and friendly and even helped me get things to the car. I am definitely going back.

Emma was amazing at getting me in and out with my requests and time limitations and the manager was…read moreoutstanding in going above and beyond! Thank you!!!

Sweet tall thin cowgirl 16 year old employee. Very helpful. Kept trying to find my shirts. Got me a…read moredressing room started and checked on us. Great personality.