Friendly, efficient and best prices around! I'd call him anytime. He knew his job and did it well…read more Was very careful with my vehicle and didn't act like he was in a hurry.

From the owner: Towing, tilt deck service, and enclosed trailer long distance and local towing, boosting service…read moreand tire changing.

My 2002 diesel F350 needed a new transmission, I called parts and spoke to David and asked him to…read moreorder a rebuilt transmission. David ordered a transmission, but unfortunately, not a rebuilt one, he had one shipped from Chilliwack that was USED. The transmission did not work. I had to tow my truck from Nelson to Kokanee Ford in Creston. I requested that the used transmission be sent back and a rebuilt one, which I ordered in the first place, be sent. Kokanee Ford refused. They are not taking responsibility for their mistake. I had to tow my truck back to Nelson.....and then learned Kokanee Ford kept 3 parts to my truck, which they are not returning....very disappointed!!!

I can't say enough good things about this dealership! Over the years I have purchased 5 vehicles…read morefrom them, both new and used. Each time they have gone above and beyond to ensure I'm purchasing the right vehicle for my needs and that I truly understand how to use it (I always have a ton of questions). There is such a family feel here and they take great care of their customers. The service team is amazing as well, super honest and friendly! Great job guys!

Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

They did terrible sub-par auto work. Upsold me on things my car didn't need, then they didn't…read moretighten the cap on my radiator and caused a major over heating which basically cooked and ruined the car. I can understand mistakes but then they just topped up my rad fluid and charged me for the fluid and gave me the worst attitude and tried to say I should be checking all the caps and work after they do it??? like why did I pay you? Strongly suggest staying away from this shop. They do poor work and are shady and not the type of people you want to deal with. I have 4 other friends with really negative experiences here. I'm hoping they go out of business and get run out of town.

Called up on a Saturday morning and brought my rental car in for tire fix. Turned out the tire had…read moreseparated, and they called Hertz to get approval to replace the tire, which they received. After further inspection, in the tire rotation process, they determined that a 2nd tire on the same side was about to blow also. Luckily for me they had two tires of this unusual size in stock, and went ahead and replaced the 2nd tire without even calling Hertz for approval---they said it was a safety issue. Yes, I know, as I saw both problems. Terry & Chris were terrific. Their techs provided super fast and quality service. Very honest and trusting (not to feel like they had to call Hertz a 2nd time) service people.