We had movers today and they were fantastic from start to finish. Showed up on time, super…read morefriendly, and worked efficiently without wasting a minute. I definitely underestimated how much we had, but they took it in stride and got everything moved without any issues. Pricing was very fair and the service was top-notch. Would absolutely recommend!

Great movers! They made sure all my furniture was covered in blankets or plastic wrap, nothing was…read morebroken, and I was charged the quoted price. I would not hesitate to use them again in the future.

Very poor experience. I would not recommend…read more Valuables destroyed and heirlooms destroyed as well. (Some items pictured)

I heard positive things from neighbors about Julie's Movers and I think those positive experiences…read moreshould be considered alongside my negative experience. Here is what made my experience negative: THE SCENARIO: My job promised to be a small one--I figured a couple hours of two strong folks would do it. I had two PODS that needed to be unloaded. I had things very organized, knew right where things were to be placed, and had my sister there to help direct the movers. NEGATIVE 1--FEES: Julie's suggested I use three movers rather than the standard two. Their reasoning was that this would move things along even faster and thus reduce the cost. This made sense UNLESS you understood Julie's fees for travel time. I understood that I would pay for one hour of travel time--i.e., a flat rate. Instead, I paid for three people to sit in a car for an hour coming to my place and an hour leaving my place. The time they were at my place and working didn't even total two hours! I understand the need for a small business such as Julie's Movers to take travel time into consideration, but I encourage Julie's to reconsider their travel time fee structure. NEGATIVE 2--COMMUNICATIONS As requested, I had sent detailed directions to my place days prior to the move. I understood I would receive a call when movers were on the way. Instead, I did not hear from the movers until after the agreed upon arrival time and they were calling to say they were lost. I learned later that they had either forgotten to print the directions or that the printer was broken, and they were unable to print them--either way, they were late but started the clock at the time we had originally agreed upon. I was flabbergasted at this and encourage Julie's to follow a more standard operating procedure of having the directions at hand (digitally or in print), communicating departure time and ETA, and starting the clock when work commences. NEGATIVE 3 -PROFESSIONALISM: One of the movers seemed resistant to taking direction. He stacked on top of boxes he was told not to, took boxes to the wrong place, and repeatedly offered to do light weight things that I specifically noted I could do myself. His actions and attitude bled onto the other two movers who were doing a reasonable job and created an unprofessional atmosphere. My sister mistakenly thought I had not contracted with a business but had instead just found some guys to help. I encourage Julie's to counsel their employees on proper moving and listening techniques and to make respect and professionalism a core behavior. UPSHOT: Again, I have heard good things from others about Julie's and so it is quite possible my experience is an outlier. Nonetheless, I hope Julie's will consider what I have noted above and that readers will take measures with Julie's to ensure a better experience than I had.

I will be very happy to change my rating of this company when I see my replacement of my glass TV…read morestand shelf that supports my television that was smashed during the move. They were PAID and so far I have had no word from them about the shelf that was identical nor the one that was smashed! How about it Tenneal?

Received great service from this company. They made a usually stressful experience run very…read moresmoothly. Tenelle, the owner, is thorough, asked questions and sent me an inventory form to make sure they were prepared for all of the furniture I was moving. The gentlemen who moved me were polite and efficient. Definitely would recommend them!

These guys are awesome movers. Reliable, fast, and great to work with. Highly recommend!read more

The price was great! Our movers were great! They showed up on time, handled everything quickly, and…read moretook great care with delicate items. They were very friendly and helpful all around. Very happy with our experience!!!

Formal Complaint - Poor Service, Property Damage, and Unprofessional Conduct…read more This company and its staff were disorganized, damaging, delayed, dismissive, condescending, unaccountable, careless, and overall highly unprofessional. I strongly advise proceeding with caution. My move took place on March 13th and was poorly executed from start to finish. A job estimated at three hours took well over six hours due to inefficiency and lack of coordination. During the move, my property was mishandled, resulting in a broken mirror and damage to the walls. Communication throughout the process was minimal and disorganized, with no clear updates or accountability. I was also charged an unexpected $500 overtime fee. While this fee was eventually refunded, the circumstances raise serious concerns. I was informed that a full refund would not be considered because, in the company's history, they "do not do that," and that as long as the move was completed, the quality of service was irrelevant. While interactions with Shayne (Branch Manager) were frustrating at times, he did make efforts within his authority and indicated that approval was needed from Ben (Regional Manager) to process a full refund. It was implied this would be approved, and Shayne appeared confident in that direction. However, once escalated, communication became inconsistent. Ben was unavailable, and this was later referenced as a reason for delays. When I spoke with Brian (CMO), the response did not reflect a thorough review. Instead, assumptions were made, the tone was patronizing, and there was no meaningful effort to resolve the concerns. At no point was there accountability, de-escalation, or empathy. This experience raises serious concerns regarding service quality, communication, and leadership accountability. Proceed with extreme caution.

this will be our fifth local move with MVM Toledo. they are reliable, efficient, hardworking and…read moretop notch. each member of the team sets a high standard for service! Would highly recommend! MVM Toledo should be your first and only choice!!!

Wonderful experience. Quick. Thorough and great attention to detail. I would highly recommend this…read morecompany to the public. Best.

Everything went smoothly until it came time to pay--and that's when the problems began. Ramon…read morehimself came to our home to give us a quote. He saw the number of items we had and was told exactly where the truck would need to park. Despite this, when it came time to settle the bill, the movers claimed the quote only included FIVE boxes--when in reality they moved well over 100--and that the walking distance was underestimated (100ft vs. 300ft). A two bedroom apartment with only five boxes? Seriously?! They tried to up charge us by more than $700 at the very last second, after everything was already off the truck. When I called Ramon, he was nothing like the friendly guy who came out originally. Instead, he acted clueless, dismissive, and nothing like the guy I first met. On top of that, once we started unpacking, we realized some boxes were missing entirely, and our beige couch had been delivered with stains. They had wrapped the mattresses, but not the couch--an obvious oversight. When I complained, they offered me a laughable $50 credit. After pushing back, they grudgingly increased it to $100, which doesn't even begin to cover the hassle and damage. Between the attempted last-minute price gouging, the lost boxes, the damaged furniture, and the dismissive attitude, I would never use this company again and cannot recommend them to anyone.

Just have a question ? How can you guys take someone's money…read moreAnd then when you give him a quote for $6,000 6200 and tell the homeowner oh I'm sorry it's going to cost another $6,000 so now you owe $12,000 and then not get the deposit back and then not be open on weekends so you can talk to the main office only to the the man that came to the house with a boy and another young boy and an old man that could not get us out he saw the stuff we had and he did not want to do the move that's why he pumped it up so much I asked him to put it in writing and put it in a contract and he wouldn't do it and then he started getting a little sarcastic so my wife told him to please leave now you will not give me my $1,695 deposit back criminals and you deserve everything that's going to come to you

Fast, efficient and careful. A little more expensive than some others, but hard workers and…read moreprofessional. All the furniture was well wrapped and carefully moved. a job well done.

This Team was responsive, helpful and accountable They moved…read moreus easily and in excellence I am very happy with their service

Hiring a dedicated moving company is the best decision we made. Our movers arrived on Saturday and…read morepacked us up in a few hours and were on their way from Columbus to Atlanta. They arrived on time for move in on Monday morning and quickly and efficiently got us moved in. Randy & Elijah were amazing! So polite and caring. They took the stress out of moving. We would definitely recommend Moving Ahead Services for your long distance (and local) move. Thank you!! Just an update after our move... the packing that Jason did was amazing! Everything was wrapped beautifully not one item was broke. Great job Jason!