I'm 65 and not good with computers. Was given a laptop for Christmas from Best Buy. Messed…read moresomething up, went in to the Martinsburg WV location. I was told I'd be charge $40 or I could buy 1 yr help for $178. I thought help was free?

I was continuing my holiday shopping at this location. With my recent visit to the one in Arlington…read moreI knew they were having a decent sale. Coming in here I already knew what I was going to grab, I just needed to get the layout of the store to get me to where I needed to go. Once I got my bearings I was on my way to saving me some cash. The only problem I had here was finding a free associate to open a case for me. It took me a while to track someone in the blue shirt down. When I finally did find someone, I had to wait a bit more. They were busy in here that day and I didn't mind the wait since I already knew what to get. After about ten minutes, I made my way to remind them that I was waiting. They came to the case, opened it up and we headed to a register to check out. Even though there were busy, the associate was pleasant and chit chatted with me while making my purchase.

This has to be the filthiest store I ever had the displeasure of entering. Trash, paper, leaves,…read moreand dirt all over the floor and not in one specific area. The whole store! The windows have a layer of dirt I thought at first was "artificial snow" sprayed on the windows for the Christmas season but nope, it's dirt. It looks as if the floors haven't been moped in years. Disgusting!! The cashier was what I would describe as one who is lacking motivation and the ability to change currency without the assistance of the register. No math skills or people skills.

This place sucks! Waited in line 30 minutes just to get a label printed. Not a pleasant expierence…read morewhen standing for too long puts you in pain! Tried self service, couldn't find an email in my email anywhere with a release number. Grrrrrrrrrr!

My son was in a motorcycle accident. It demolished his cell phone. I couldn't transfer his info…read moreuntil the screen was fixed. I took it to Riz and he had it fixed in less than an hour. So I could get a phone to him in the hospital. He was so nice!

Thank you Riz for repairing the screen on my cell today! Your are awesome!…read more Thank you again!!

Advertised services:…read more PC Repair Upgrades Virus Removal Software Removal Wired/Wireless Network Set Up Software Installation/Configuration I contacted a business that I had work on my computer previously, and did not get a return call. Same for another business that advertised in the Journal. I contacted this business which advertised in the Buyers Guide and he was out doing errands and was able to come by same day. I had issues pringting off emails and internet pages. Problem solved. On my ancient laptop, I had wireless connectivity issues. Problem solved. He also installed anti-virus software on each computer. Hourly rate was competitive with other businesses I have contacted. Would recommend and call again if the need arises.