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    ScreenWorks - Smartphone, Tablet, & PC Repair

    3.7 (225 reviews)
    Closed Closed
    Updated 3 months ago

    Services - ScreenWorks - Smartphone, Tablet, & PC Repair

    Desktop computer support

    Laptop support

    Mobile phone support

    ScreenWorks - Smartphone, Tablet, & PC Repair Photos

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    Recommended Reviews - ScreenWorks - Smartphone, Tablet, & PC Repair

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    11 years ago

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    Jacob C.

    Thank you for your positive review, we appreciate your Business!

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    9 years ago

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    Jacob C.

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    10 years ago

    I got my wife's Galaxy S6 screen fixed in less than 30 minutes. Nice friendly staff. Thank you ScreenWorks!

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    Jacob C.

    Thank you Todd! Thank you for trusting us to repair your device!

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    12 years ago

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    Jacob C.

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    12 years ago

    At first I ran into a snag with screen works but when I talked to the manager he went above & beyond!! I would recommend this store!

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    9 years ago

    Nice workers. Very friendly staff and very helpful. Helped me put on a screen protector. And bought my old phone from me.

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    13 years ago

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    10 years ago

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    10 years ago

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    Jacob C.

    Thank you Barbara for your kind words, we appreciate your business!

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    Jacob C.

    Thank you Brandy, we appreciate your business!

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    13 years ago

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    12 years ago

    Great prices and fast and kind service. They even had a coupon! I will return, without a doubt :)

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    11 years ago

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    9 years ago

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    9 years ago

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    Jacob C.

    Thank you Nikki, we truly appreciate your business!

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    Thank you Donovan, we appreciate your business!

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    Page 4 of 6

    Ask the Community - ScreenWorks - Smartphone, Tablet, & PC Repair

    Review Highlights - ScreenWorks - Smartphone, Tablet, & PC Repair

    Now this was for an ipad not phone and I must say Screen Works was just as helpful as last time.

    Mentioned in 5 reviews

    Read more highlights

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    Xfinity Store by Comcast Branded Partner

    Xfinity Store by Comcast Branded Partner

    2.0
    (20 reviews)

    Went in there and was expecting a long wait. I was quickly helped by an agent named Jason. Jason…read moreanswered my questions and provided me info on my current equipment. I just want to thank him for the customer service he provided. More internal and external employees could learn from him!

    THIS STORE IS THIRD PARTY RETAIL, NOT A LEGITIMATE XFINITY STORE. However, they will completely…read moreneglect to tell you this. I went in to transfer service and delete another service... the same service that they were glad to sell me a couple months prior and assured me would be easy to stop once I permanently relocated and no longer needed. Again what they will not tell you is that they are THIRD PARTY SALESMEN, NOT LEGITIMATE XFINITY EMPLOYEES. This is why they do not know anything. The manager here, a very young and rude guy maybe 5 feet tall, who identified himself as Juan H***nandez, tried to tell me that if I wanted to accomplish the transfer I'd have to start a new service at a different price which would be higher than what I was paying. I told him I've been a customer for at least 10+ years and when I started this additional service a couple months ago, the price rate came with a 5 year price guarantee. I started asking why he couldn't honor it, why he is telling me I have to pay a higher price, and why if he is a manager he can't override it since it was guaranteed at this exact store. What did he do? Told me since I am refusing their service, I can either leave the store or he would consider me trespassing and he would call the cops on me. But what did not once do? Relay that he is NOT A LEGITIMATE XFINITY MANAGER, ONLY A THIRD PARTY SALESMAN, and cannot actually do anything that was promised at the time of sale. So instead of being honest about what type of store it is, he resorted to telling me I need to leave or he'd consider me a trespasser. He also left me unable to return the equipment I brought with me and still stuck paying for 2 service accounts that I did not need. When I told people what happened, I was given a different number for customer service to get through to corporate to escalate. Their number got me through to Xfinity and it was only then that I LEARNED FROM XFINITY CORPORATE THAT THIS HERNDON STORE IS NOT A LEGITIMATE STORE. The Xfinity rep apologized profusely for what this store did and how they handled everything. The rep was able to handle the service transfer and cancellation of the 2nd account and told me to go to an actual corporate store to return my equipment , not this THIRD PARTY RETAILER. I went to corporate store on Shaw avenue and not only were they professional and courteous, they actually knew what they were doing. I have already escalated to corporate about this third party store and the manager here. Also, THIS STORE IS NOT EVEN LISTED ON THE BBB. I have since requested to add them and have also reported their service practices and unprofessional behavior. This Herndon third party store is honestly only staffed with practicing salesman who have no idea what they are doing and have no idea how to deal with customers. Walk in to this store at any given time and you will find customers who are incredibly unhappy with the workers here.

    Verizon

    Verizon

    3.3
    (40 reviews)
    $$

    Emmanuel was great, and made the transition smooth and easy!! He was very personable and helpful!…read more Omar then helped us with another transaction, had to stay late and continued to help us with what we needed! Thank you

    I would avoid this Verizon store. Every time I've visited, there has only been one employee…read moreworking, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5-10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon's corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

    AT&T Store

    AT&T Store

    2.5
    (29 reviews)
    $$$

    Everyone here is always so helpful and very friendly especially Edwin! I always make the extra…read moredrive to come to this location :)

    Another reviewer (W.L.) already mentioned this shady practice by AT&T, but here is my experience…read more My wife and I did a trade‑in deal for the iPhone 17. The agent, Stephanie, never mentioned anything about adding the "Next Up" plan or the "Protect Advantage" insurance, which cost $10 and $19 per month, respectively. With two phones, that's $58 added to the bill. When I saw the upcoming bill amount, I went back to the store and asked another male agent. He told me the charges would change once our old phones were dropped off. They didn't. Three weeks later, I returned to drop off my wife's old phone and asked the same question to another male agent. He gave me the same answer: "it would take 2-3 billing cycles for the amount to change". Later, I discovered that they had added the "Protect Advantage" insurance, which I canceled, so I didn't end up paying the full $19 × 2. But the bill still seemed higher than expected. When I examined the details, I found the "Next Up" plan already charging me $10 × 2, which I canceled immediately. I felt scammed. Many people might keep paying without realizing these plans were added. This is a very shady practice by AT&T. At the very least, the agents should have disclosed these add‑ons. Even when I asked directly, none of them mentioned that these plans had been added.

    Verizon

    Verizon

    3.2
    (35 reviews)

    I came here with my mom about a week ago and I have to say I have never seen better customer…read moreservice in my life! I mean this guy's really went above and beyond!! Shout out to Gary, Robert, and Ricky. All three of this guy's really helped us out. We got a family plan for 4 lines and I couldn't have been happier. I'm so glad I came here. Thank you guys. All three of you deserve a raise!! See you soon - Ruben.

    Absolutely terrible! We have been in there no less than six times over the past two weeks trying to…read moreget our new service established. Shame on us for thinking that they were a decent company. My husband is still in there at this very minute trying to get stuff figured out. We have wasted hours and hours with them. If you're thinking about doing Verizon, think twice. T-Mobile was so much better and we very much regret switching. Customer service is terrible and clearly the employees don't give two beans about their clients. Do not switch to Verizon. Update. Tried calling the Business Manager...what a joke. It was just an automated message with no way to talk to a human. I'm extremely disappointed. Second update. We've been on the phone with this company for about 2 1/2 hours already this morning. You guys are very unhelpful. And the phone that my husband was supposed to get got sold to someone else. Your business really needs to do better. I've been with T-Mobile for 10+ years and I have never had to spend the amount of time with them that we have had to spend with you. Do better.

    ScreenWorks - Smartphone, Tablet, & PC Repair - electronics - Updated July 2026

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