Don't even bother with this location. Basic customer service skills are terrible here. I walked into ask questions regarding a service issue that I am experiencing with my phone. The rest of my family members on the same plan are not experiencing this service issue so I decided that I would go into Verizon to ask about it. Walked through the door and saw the Verizon employees sitting at a table on their phones. There were no other customers in the store at this time, just me. The employees did not greet me at all, they did not get up from the table they were sitting at, they were not even trying to pretend to be nice. In less than 30 seconds I was told there was nothing that they could do about the service issue and sent me on my way. I do not expect employees to fix major service issues that are out of their control. I was not even relatively irritated about the service issue. I was just trying to figure out if it was something wrong with my phone. I walked into the store with a smile and a friendly tone of voice/demeanor. I completely understand the frustration behind having to deal with an influx of customers who are not satisfied over things outside of the employees control, but it's like the absolute bare minimum to greet someone appropriately and it takes very minimal effort to be friendly to someone who is being friendly back. It was a sad representation of the Verizon Company and I will not go back to that location in the future. read more

AVOID THIS LOCATION!! I would give it zero stars if possible. I had a very disappointing experience at this Verizon location. Sam (Samuel Bibb) was completely unhelpful and made no effort to actually resolve my issue. He claimed I couldn't get my Apple Watch exchange because there was "no financing" available on my account (keep in mind I had already gotten approved for a watch, I was just there to exchange it), which turned out to be false. The other Verizon store I went to helped me with no hassle. It was clear Samuel did not want to help a customer, so instead he spends an hour on the phone cancelling my watch line. To make matters worse, both Sam and Melissa were unprofessional throughout the entire interaction, smiling and giggling while I tried to explain and object to what they were saying. It felt very disrespectful and lazy. I would strongly recommend avoiding this location altogether. Go to any other Verizon store if you actually want competent, professional service. read more

Walked in for an online order. One employee was watching videos on their phone (full volume) the other employee who "helped" me told me I might want to come back because it takes 10mins to open the safe. I told him I'd wait. He then explained that although my Verizon app said the order was ready I didn't get an email saying it was ready so I probably want to come back in 30mins as he would need to "package it up". Two words, lazy and rude. From the moment I stepped into the store the goal was to get me out of the store. The other employee didn't even acknowledge my existence. Maybe Sam could be replaced by AI in an effort to improve customer service? read more

Verizon - No customers and no customer service. - Mobile Phones Near Me - Clovis, California

This Verizon is the worst. Only have 2 members working. Have gone in twice in the span of one week. Both times they had no customer service or urgency to help. One girl took a personal call and left during what looked like rush hour read more

Went in today to get a new phone and service not knowing what I was doing but Justin I. was extremely helpful and walked me through the process patiently. Could not recommend this location more as their customer service is excellent! read more

Horrible experience and It's very upsetting that such big company and they are staying quiet! This store has employees who are thieves! We went to this store to return a phone we had upgraded and then we got a bill charging us for that same phone that was returned! How are they going to charge for a phone that was returned to their store! We called to try and fix this and they gave us the run around! They said that they had to move Leon who is the person who upgraded our phone to another store because he was not doing his job properly! Now my question is how can we as customers feel comfortable with these stores who are stealing and the company isn't doing anything! read more

The staff here is amazing. I came in with so many problems with my phone and my account and left with everything fixed, peace of mind, and the phone that I wanted!! read more

Joel Smith the manager and his team were very helpful, will return my business in the future

I think her name was Sabai. I went in this morning to add a line to my account. She was working alone and managed to do 6 things all at once. She was helping me, taking payments, updating two phones and several other things all at the same time. She was amazing. I know you don't pay her near enough. She was friendly, knowledgeable and calm. Just terrific. read more

The worst experience ever, ever, ever with a VICTRA - a so-called "Verizon" store in my 35 year career as a professional, the worst customer service ever!!. They made promises they couldn't keep and I had to call customer service 3 times due to their lies. Talked to the store manager and he finally made a deal (after I called customer service) and later said he didn't want me at his store any more!?!?!?!?!?! I am a Verizon customer for over 25+ years. This company has NO customer service, no values, no vision, no NOTHING!! Even the first customer service rep (a Manager) hung-up on me-couldn't solve the problem. With a company like Victra, who has about 13 stores all over Fresno, stick with the main Verizon corporate stores; NOT VICTRA!!!!! read more

I had the pleasure of working with Deja on 2 separate issues, 2 separate visits. On both of my visits not only was she handling the whole store multitasking but doing it well and efficiently...She definitely goes over and beyond to satisfy her customers. Deja, I hope you see this review or someone out there makes you aware, you are doing an awesome job! You are a true asset to the company. Keep up the great work! read more

EDIT: from 1 star to 5 stars! After posting this one star review, store manager, Jack, gave me a call and was extremely helpful, communicative, and apologetic. He and the Verizon customer care rep helped me solve the problem and Verizon credited me back the full $700! I am completely renewed in my loyalty to Verizon! I am impressed by the level of customer care that I received regarding this issue. I would now recommend Verizon to anyone! If I could give no stars I would. As a customer of Verizon for almost 20 years, I am extremely disappointed. I came in to this location back in June of '21 and worked with Anthony B. I came in because I had an old phone that I had not traded in for many years. I got a text msg from Verizon with an offer of a $700 credit towards a new phone, as long as I signed up for a new plan. Anthony helped me get that going and I made sure to ask him over and over that the $700 credit would be applied and that my phone would only cost me $150. He pointed out the paperwork to me to show me that the credit was applied. Then, In the middle of helping me, Anthony LEFT THE STORE w/o telling me and caused me to wait around for over an hr for him to finalize the deal. Now, come to find out, the $700 credit WAS NEVER APPLIED. I know I should have checked my bill more carefully, however I when I looked at the total each month it looked as if I was paying off the $150 I owed. Now is about the time it should be paid off but my bill was still high so I looked closer and am now finding out that I owe the ENTIRE AMOUNT OF THE PHONE. I AM FURIOUS. I feel lied to and cheated- I want to change phone companies so bad and am currently on the phone with Verizon to see what they can do. So, come to this store if you want to be lied and cheated into a new plan! SHAME ON YOU ANTHONY B. read more

My phone had quite working and I needed a new phone ASAP but I had a limited time to get one because I had to go pick my grandkids up from school. I was worried I might be taken advantage of because I was limited on time. Jacob was the best, very informative and didn't try to sell me the most expensive phone. I got just what I needed and more. Thank you so much Jake! read more

I called the store 12/26 and was told to "come in tomorrow at 10 am. I won't be there but my boss will be here and he will take care of you." I arrived at 9:45 with my girlfriend and son. No one arrived until 10:30 and then they had to "setup the store". My son was in a hurry because he was leaving town. He was SO patient with them as they slowly moved forward. I chose BOGO IPhone deal and was told one phone would be ordered today and available "before New Years but that second phone would be available about 1/7". I asked if I could pick up first phone have it set up and wait for second phone. Fabian stated "Yes I will set it up for you with SIM and your trade in, then complete the deal when 2nd one comes in". Sounded Good to me. I called today and was told VERY RUDELY by other employee AND Fabian that I could NOT get first phone but had to wait until BOTH phones came in or I would "lose BOGO and all PROMO's." I was told "you should know this", however this is my first time with Verizon AND I was told different! I confirmed what I was told with girlfriend. She recalls what I noted No Manager available and they would not tell me when he was going to be in so I could speak with him. Very RUDE! AVOID this place!!!!! read more

This location is always so helpful. I was having trouble with my iPhone Xs, walked into the store and ADAM helped fix it in less than 5 minutes. He was so awesome! read more

Jake was AMAZING!! we had a phone that wasn't getting a charge and thought we'd have to buy another. Instead of trying to sell us a new phone he cleaned up the old one and it started charging perfectly!!! We were done quickly and saved a ton of money!! My next phone purchase will be here and I hope to Work with Jake again! read more

Really recommend this location!! This has been my go-to Verizon store for a little over three years. I've seen different managers at times, however ALL have been superior. I had to visit once again this month. I went to a manger immediately because of specific issues. I was assisted by Gabby, then Marcelo. If I could simply say, "Marcelo is by far one of the most enjoyable and efficient individuals I've ever dealt with in a sales situation" ...I would be selling him short. His genuineness in caring for me as a customer, led me back to him less than a week later. Once again, FIVE STARS... Consistency and excellent customer service is what I have found here, over and over again. I appreciate THAT! read more

about one month ago l went to this store 1215 HERNDON AVENUE # 102 Clovis Ca 93612 to order an iPhone 14 pro max 1 TB and l told them l want it as soon as possible , but they told me that they have to order it and when it is ready we will contact you ,l said OK and we did all paperwork and l left, l waited around three weeks and nothing , no call from store , on Thursday Nov 3 l went to store at lunch time and l asked for my phone , the gentleman told me that it is here but l have to check the safe to be sure , l told him how long it is going to be ? Because l am a dentit's and l have patient by 1 pm , he told me it is going to take 30 minutes for safe to open , so l told him l cant wait and l have to go and can you please keep the phone till Sunday, he said yes and put a note on it , now on Saturday Nov 5 at 12: 17 l got a massage from store that your phone is ready for pick up , so l had to go somewhere and after that l arrived at store around 3 pm , l told the guy at the front desk that l am here for my phone , he got my information and said we have to open the safe and it will take 10 minutes,l said Ok and he went back not in a good mood and l tried to check some accessories in the store but he stopped me and said please stay at the front desk and it was a little strange for me , so he went back talked to someone else and then another one and they were 4 people talking to each other and in a few minutes a lady office manager ( l didn't know at that time) joined them and more talk , then she came to me and told me l am sorry but we sold your phone , l was shucked, l couldn't believe what l heard, l told her l got a massage from you 2 hours ago regarding picking up my phone ,how could this is possible,she said that's it and you can't do anything about it , now with this l got really upset and l told her no way , l want my phone , she said your phone is gone now please leave the store , l said no ,you have giving it to your friend or family members or you have sold it to somebody for more money and l am not going to listen to BS , l want my phone , now all the gang members of this are surrounding me together tell me to leave the store and one of them told me you can't talke to my manager like this or else l am going to call police, can you imagine after being with Verizon for over 10 years these people are calling police because l want my phone , but l told them go ahead and do it because l was going to do that for future lawsuit against your dishonesty and wasting my time and calling police, so l waited there till police came and l explain everything and even show these officers the text massage and they gave me tha case number , l came home and called Verizon talked to two people and eventually upper management( Daniel )in S Carolina and with the promise that in 48 hours they are going to contact me , no contact so far , can you believe it , this is how a good company becomes damaged and corrupted, we people give them our business, so they can open store and hire people so these dishonest people can call police for our orders, let see what is going to be next read more

Verizon - This is the text massage frame store - Mobile Phones Near Me - Clovis, California

Jacob the store manager was amazing! He was so patient and kind, and helped me fix an issue I tried to get help with over the phone and at another store. Now my boyfriend and I both have new phones and are very happy. Thank you so much!! read more

Was told fees are same whether you transfer lines in store or online and that was a flat out lie.

I made a yelp just to make this review... I found Fabian to be extremely helpful with a phone replacement. He helped me through the whole process with a great and friendly attitude and I came back a few days later to get help with my new phone and he remembered me and was very quick and helpful. Highly recommend him! I went in with some friends and after we left everyone was talking about how great the customer service was. If I could give 10 stars I would! I also think he needs a raise or promotion but that is another review I can leave for next time. Great job Fabian!!!!! read more

After reading the mixed reviews, I was reluctant to visit the store. However, after having a belly full of AT&T for the last 10 years, I decided to give the store a try. Visited at 4 PM yesterday afternoon store was busy however Jake the manager who is been there since July was outstanding. Knowledgeable, friendly and articulate, he was beyond expectations. I hope the owners of the store realize what a gemthey have a net employee. I was totally satisfied with my experience at Verizon and my new iPhone 11! read more

Went in to upgrade to the note 7 and was told I had to purchase an accessory package ($150.00) that came with case, screen cover (that didn't fit the phone properly) car charger and an Ellipse tablet. They said the tablet was no charge but it ended up costing 10.00 a month for cell service. That would have been nice to know beforehand, either way the ellipse tab is pure junk! I decided to return it and I was told I have 2 weeks to return but they left out they charge a $70.00 restocking fee...Talk about a crappy situation all around! I even asked Jomar to have a store manager call me so I can speak with them...guess what...to no surprise they never called me back. This is the first and last time I do business with this store. I spoke with their corporate office about them telling me I had to purchase a 150.00 accessory package and the lady on the phone was speechless! Buyer Beware!! 6 phone calls later the device is finally removed...I was told by corporate this store is a partner store and they don't follow the same rules as an actual Verizon store. I'll be sure to do business with an actual verizon store in the future. I would give this store -stars if I could read more

Poor service, charge for things you didn't ask for. Found it later on our Verizon bill. Never returned phone calls. Go to Verizon stores that our part of the corporate structure not retailers. read more

The absolute worst costumer service EVER. Alex, Fabian Callie. I have honestly considered dropping att and going to Verizon but not after my experience with the employees at this place. Corporate needs to know about the attitude these people have. It's disgusting that people don't care about customer service read more

I love this location! Alex was very helpful and made sure I got everything I was looking for. I was very impressed with the service I received. I will be coming back and will definitely recommend Alex to anyone looking to switch to Verizon or looking to upgrade. Thank you! read more

Go online or to company store. Very poor service, say anything to sell product. Verizon won't help you out. Sells service you said no about, like insurance plan, watch everything they do. Online also cheaper. read more

Customer service was great BUT buyer beware! I came in to upgrade my phone and the rep told me the only way I could get upgrade price is if I purchased and accessory package that cost me $115 per phone ! She said no other way so I purchase it only to find out next day from Verizon that I did NOT have to purchase accessories to get upgrade price! I went back to return all the accessories she was not there but manager took care of it ... Did not even apologize or explain why she lied to me! I will never go there again! Only gave 1 star cuz it won't let me post unless I give a star but they should have none for trying to rip me off ! read more

Went to get a new iPhone, upgrade my plan, and inquire about their Jetpack hotspot device. Andrew helped me out and was very patient with me, as well as informative. He answered all if my questions and I left with my new phone and plan. I came back a few days later to get the Jetpack hotspot. Andrew remembered what I wanted and helped me out again. Great staff, clean store couldn't be happier! read more

Amazing customer service and Eric was especially efficient by taking the time to answer all my questions. How I feel when I leave a business really effects my choice to be a long time customer and this Verizon was different than the others! Will be visiting the store more often! Better than waiting on a customer service phone line! read more

Alex is absolutely amazing! So helpful and did a great job getting me in and out the door! Could not be happier with the customer service and price for service! read more

This is where I go to get help and the sales reps are so nice and always recommend me the right choice. I go there for all my upgrades! :)

Stay away from this store!!! Go to a corporate Verizon store! Alex, Carlos, Jomar, and Manager Eric are the worst sales representatives I have ever came across. They do nothing but lie and never keep their word. I was told I would receive steps to cancel ATT and also receive the $200.00 credit for getting a Note4 and this never happened. I had to call Verizon directly to get something done. I had to call them still to get some information and AGAIN NO CALL BACK OR ASSISTANCE, STAY AWAY! They don't know what they are doing here. THIS IS THE WORST EXPERIENCE I HAVE EVER GONE THROUGH WITH A CELL PHONE COMPANY, THEY MAKE VERIZON LOOK SO BAD! read more

I highly recommend this store I went in for some simple tech issues with my phone and Chris went above and beyond not only did he fix my phone but he checked my plan and found me some great savings and got me some more data and wait drumroll..... he also got me a great deal on my Samsung tab that I now just love to watch Netflix on thanks Chris! read more

I had the best experience upgrading my old HTC phone to a Samsung Galaxy S7. Jesus and Ryan went above and beyond to make sure I was getting a good deal and that everything went smoothly. They helped me set up my new device and transferred all my data from my old one. About an hour after I left, I came back with a screen cover and a case and Ryan put them on for me right away. I could not have had a better experience getting my new phone. Thanks for all your help!! read more

Horrible customer service. The assistant manager Carlos Alvarez was rude and would not allow me to speak to a manager. Also I called a few times to talk to a manager and was still not allowed to speak to one left messages and not call back. Would never go to this store again. Verizon should really cut ties with the Verizon premium retail stores they are giving Verizon a bad name. read more

I highly recommend this store. They are very helpful and go above and beyond the call of duty. The assistant manager is Iris and she is the best. read more

Went in the other day to inquire about getting a phone for my son. I believe the person who helped me was the Store Manager. Overall great service and made me feel comfortable with all the million questions I had. He answered them all so I like how knowledgeable he was. The store was pretty busy but looked like everyone was attentive so I like that I wasn't rushed to make a fast decision. Highly recommend this location. Will be coming back for sure when in need. Thank so much! read more