Dr. Murillo was absolutely awful and tried to skip tests during my doctor's appointment with her. I am 37 weeks pregnant and the entire process of asking her for advice on my baby being breech and waiting to be tested but then denied was a huge let down. She even refused to check if I was dilated and then told me that if I go into labor this weekend I should go to the ER for treatment. Wtf? if you don't like what you do, don't practice and make other PREGNANT women's experiences miserable. The Encinitas Scrippts office was miserable as well for my doctor's visit. One nurse wasn't concerned at all about my weight drop and my husband had to ask if the baby is ok and safe. It was really a huge let down to receive such bad treatment but at 37 weeks, there's no time to switch care or do anything really. I really hope other patients aren't being treated terribly but from previous reviews it seems I am not alone. read more

Beware! Do not go to DO Debra Bement! She is horrific! I went to her for a second opinion, and she was all over the place. Distracted. Had no care or concern for her patient sitting in front of her. It was like she was on something. Upselling procedures like a used car salesmen! The type of care I received was non existent. She didn't even address what I came in for. She did more harm to my mental state of mind then help. Stay far away!! read more

When asking primary care for referrals, nothing gets done. The doctor seems very competent, compassionate and pleasant, but, somewhere along the way, referrals go nowhere. The follow up is aweful & the assistant to the doctor seems to mess up & confuse the situation. Perhaps they could use more competent staff assistants. read more

I highly recommend Scripps Encinitas Clinic. I have had the best of care there and Dr. Gregory C Teregis is a wonderful and caring doctor!

I was transferred from Urgent Care to Scripps Encinitas ER in February, 2021 due to chest pain. They have done lot of tests to find out what the problem was, which I appreciate. They also explained what the procedures were when I asked. I was kind of starving, because I was offered sugary foods which I was not supposed to have, like Yoplait yogurt, sugary cereal and white bread. When a female staff member tried to cut the Urgent Care tag from my arm, she cut into my flesh with her scissor. It was unbelievable that a trained health care professional be that negligent. The scissor must have been contaminated because the wound got infected and I had to obtain some antibiotic cream to stop the infection. read more

For some reason my mom's review was filtered but here it is. Scripps, the lack of care provided by your health care providers is disappointing. I was referred to Dr andres-Cruz inigo and met with him today. I had a terrible experience with him. He obviously didn't know what he was diagnosing and tried to send me to other dermatologists within the scripps network, some as far as Coronado!! When I questioned his diagnosis, which, by the way, was all wrong, he started reading from pictures off the internet, and had the audacity to leave the room. I was extremely patient with him. If I could give him zero stars, I would. What a rude and unprofessional doctor. I believe a shoe salesman would have been a better option for me. read more

A special shout out to nurse Cindy A. She is a wonderful asset to your Encinitas facility. She takes the time to listen to her patients and always does her best when it comes to giving injections. With Cindy administering injections, you hardly even feel the pinch. Thank you Cindy for all you do! Rob C. read more

This is for Dr Patel. My first visit was today. She is an amazing doctor and person. She is kind, thoughtful, caring, helpful and thorough. She relates well to her patients and listened to all my concerns never rushing me She is truly a doctor who cares about her patients! Thank you again Dr Patel for seeing me today and helping me to feel better and get peace of mind. Sincerely, Jim M read more

I've been seeing Dr Fakhreddine periodically for the past 1.5 years and he's been personable and helpful. However, I started having problematic symptoms in May and took his first available appt, which was late august. I received a phone call in July that Dr F needed to reschedule my appt so his office pushed it back to September. I'm having symptoms this entire time so am understandably frustrated at the 4 month time lag to see him. I messaged him via the portal a few times and he was responsive at first but then stopped responding. I am in excruciating discomfort every day so saw another GI dr at a different facility. The day of my sept appt finally rolls around and after waiting in the virtual waiting room for 45 minutes his medical asst calls me and says that since I've seen another GI provider in the past few months, Dr F won't see me. She was incredibly rude about it, interrupting me, speaking to me at a very intense volume and tone, and they cancelled my appt day-of. Staff is beyond rude (made me cry on multiple occasions), very inconsiderate to cancel my appt 45 minutes after the scheduled start time. read more

Dr. Salinger was our family doctor for almost two decades. I had always thought highly of him until recently. Three years ago I got very sick, and ended up in the ER. My symptoms pointed to liver issues, and after the ER doctor spoke with Dr. Salinger, they diagnosed transient viral infection, UTI, and maybe kidney issues. After weeks of still being sick, I started researching my symptoms online, with everything pointing to liver disease. I reached out to Dr. Salinger and asked him if he thought my symptoms were related to bile duct or liver disease, and he got very upset with me, telling me I need to look for another PCP since I did not trust his judgement. Being very sick and vulnerable, I though I was wrong because there was no way my research online could be a match for my doctor's years of schooling and experience. So, I suffered through my symptoms for months until I felt better. Throughout the next three years, every time I had the same symptoms I though it was a transient viral infection, or UTI, and I did not want to reach out to Dr. Salinger to upset him. For the next three years my liver enzymes fluctuated, and never once did Dr. Salinger bother to refer me to a specialist for further evaluation. Since I was sick off and on with the same symptoms that caused me to go to ER (but not as severe), I kept researching my symptoms. Autoimmune Hepatitis kept popping up, and I thought to myself there is no way Dr. Salinger would miss such serious diagnosis with all my symptoms, and knowing my family history of autoimmune disease. Fast forward three years. I started having the same symptoms as when I first ended up in the ER. I reached out to Dr. Salinger via email, and even though he was aware of my current high liver enzymes, he told me that he didn't think my condition was serious and I did not need to go to urgent care. Fortunately, I did not listen to him and went to urgent care anyway, which led to my diagnosis of Autoimmune Hepatitis with stage 3 Fibrosis and some Cirrhosis. Dr. Salinger's negligence caused the delay in my diagnosis and the severity of my disease which is making the the treatment more challenging, and has taken away all options for any alternative treatments. I feel like I am on a ledge and one wrong move will send me over the cliff to my death. Dr. Salinger allowed his ego and pride get in the way of listening to his patient, and he has destroyed my life and my family's life.  I reached out to Scripps patient's relations, but nothing was done. Dr. Salinger is still practicing, and going on with his life without any consequences, while my family and I are suffering every day!thoughtthought read more

This review is for Sally Lang, CNM. She was my provider pre-, ante- and postpartum. I will forever recommended her to everybody!! Sally is one in a million; she listens carefully and advocate for her patients through and through. I thank her every time I see her for helping me deliver my healthy baby boy. As I began working in a different state as a L&D nurse and working directly with other CNMs, I appreciate and respect Sally as a provider even more than I did before. Thank you so much, Sally. You are incredible! read more

Amanda Balch, NP and Dr. Duhamel truly care about their patients. They are able to listen to your concerns without rush, trust that you know your body and are willing to take your instincts into consideration, all while providing superb medical advice in a clear and concise manner. They follow up with their patients in a timely manner and go the extra mile to check in after procedures/diagnosis. I had an urgent medical issue and they were able to fit me in promptly. Most importantly they ultimately caught a life threatening issue that could have been easily overlooked. read more

Any and All opinions stated are my sole opinions. Read entire story for clear review of Info. 10/2017: WATCH OUT....if you try to record anything you will be hung up on! I told Nurse Supervisor Denise Fries that I would be recording our conversation because she was caught lying to me and my insurance rep. She immediately hung up the phone. Hhhhmmmm... makes a person wonder what you're hiding....doesn't it? Additionally, when I called her on the cell phone number SHE wrote down on her business card and gave to me (when she was pretending to care about the situation), she got furious I had used it. Really? Wow, this place is rotten from the top down. 10/2017: update: my insurance carrier got involved which requires Scripps to answer certain Info. pertaining to the case. Apparently, Nurse Melanie, in dermatology, denied requested Info to the Insurance carrier. This is the same nurse who hid behind a wall and then came out at one point and rolled her eyes (at me) during my horrible office visit. I am unsure why this nurse is so hostile and defensive, but it shows an absolute lack of professionalism and looks poorly on the clinic. Someone should probably inform Melanie that her deliberate obstruction into an open medical case started by the insurance carrier which pays this clinic could be financially problematic to the clinic. 10/2017: Frighteningly Horrible service. If you go into this place, specifically Dermatology, TURN ON YOUR CELL VIDEO because you'll need proof of these horrendous events, as the staff lies to cover up illegal behaviors! This place is hostile, threatening and disregards patient safety. There is 1 dermatologist in this office location who assaults patients (possibly only female?) with no concern shown by the office nurse, receptionist, med assistant, or director. In fact, when the patient demands security and directors be called ASAP the patient is told to "go to the director's office which is next to security" by themselves. As other reviews have indicated, this place is unprofessional and unethical, with an absolute disregard for patient's health and safety. read more

Dr. Tsai is an amazing doctor as she is brilliant, completely on top of the latest research and very caring. She listened to all of my issues, answered MANY questions and helped me through a challenging time. She is also a terrific surgeon. The nurses and medical assistants in their office are also very helpful! read more

Scripps Encinitas Dermatology Department located at 320 Santa Fe Drive is amazing!!!! Dr. Cruz and his staff are all so professional and caring. I had a few procedures and unfortunately had some complications. Jeannette at the front desk was quick to get me in and is so attentive and friendly every time I come into the office, she truly lights up the office, no matter how busy they are. All of the staff is so personable and caring toward all of the patients. This doctor knows his stuff! Dr. Cruz followed up on all my issues until they were resolved.. Couldn't ask for a better Dermatologist. Really great staff and doctor. Highly recommend this office. read more

I went to scripps Encinitas at 10pm on 11/5/19 with my teenage son that been vomiting Violently for since 4 pm. He started throwing up blood and was in pain severe pain! After waiting in the ER for 7 freaking hours he was finally taken back for a cat scan! We could hear people laughing and joking about their life while others were suffering! If my son does have a blown appendix o WILL MOT let them operate on him'. I will take him to SCRIPPS GREEN! This place is not fit for a dying dog! Do yourself a favor drive the extra and go to a fit hospital! Total waste of hard earned money! No help! read more

We absolutely love our doctor at Scripps Clinic Encinitas and have been with him almost 20 years. However, in the last few years it is becoming impossible to see him without scheduling an appointment at least three weeks out. I was told today it's because he has too many new patients. The whole purpose of a having a PCP is the relationship that allows you to be treated as a person and not just as current symptoms. Something is really wrong with the Scripps system that is undermining the value of the doctors working for them and the patients trusting their health care to them. We are beginning to consider moving to a medical group that will enable us to see our doctor when we need him. read more

Every time I leave the lab, I feel concerned for my health and safety. There are far too many patients and never enough staff. I should not be leaving a hospital, where they are supposed to be taking care of us, feeling as unsettled and uncomfortable as I do. They allow as many people to sit in the seats as possible, which are not spaced out at all. They don't regulate that there is a massive line out the door, and rarely do people stay the 6 ft behind. It takes almost an hour to get your blood drawn because of lack of staff, and they call people completely out of order. I never complain, and never write negative reviews. But something needs to be done to protect the patients at this location getting blood draws. I have left in tears almost every time. This is unacceptable in a health related environment. read more

3/26/2019, 7:52 AM Scripps H. Hi Gary, Thank you for passing along this information Gary. Don't worry, we never share this information with physicians, just our patient advocacy team. A team member should be in contact with you within the next two business days. Should you not hear anything, please circle back with us here on Yelp and we will follow-up with the team. Thank you 7:52 AM 4/2/2019, 12:31 PM It's been almost two weeks and no one has contacted me about this. Just so you know it's not been addressed. 12:31 PM 4/4/2019, 7:01 AM Scripps H. Hi Gary, we have received word that a message was left you you by our patient advocate, Margarita. Please let us know if you received it and it you have been able to connect with her. Thank you! 7:01 AM 4/5/2019, 12:12 AM I did have a message and I returned her call and left a message in return around noon on Thursday, 4/4.. She has yet to return my call. I think we need to schedule a time for the call and not play "phone tag" indefinitely. 4/8/2019, 12:05 PM I had one person attempt to contact me, left a phone message. I returned the phone message wanting to talk, but Marguerita never returned my call. Your "patient relations" is as poor in customer service as your Dr. Cruz is as a dermatologist. Obviously, you're really not concerned with my negative experience at the hands of Cruz, so let's just forget it. I'll post this communication to Yelp so potential patients can see your lack of interest and response to patient's concerns. 12:05 PM read more

Bad customer service of nurses in Dr. Gordon Kim office. The nurses in Dr. Gordon Kim office are not attended to patients. I requested a medical record transfer for my coming appointment with Dr. Kim. I made a trip to the office to fill out a form 12 days before the appt. When I call to check for the record two days before seeing the doctor, the nurse had not sent out the form yet. Instead of apology, she was rude and hanged up the phone. read more

Dr Cruz cancelled two appointments one of them I was inside the exam room already. What a joke of a practice very unprofessional. I understand that at times issues might come up but to ask a patient to reschedule when you are in the exam room is absolutely wrong. Needles to say that I'm looking for a new Dr. Probably not affiliated to Scrips. read more

I have had two terrible experiences at Scripps Encinitas in which two of my babies died (For more information, we are creating a website/video encouraging Scripps to improve their care, to inform patients of infants deaths and as a memorial to those who have died, expected by the end of 1/2015). 1. On 11/23/2010, I experienced cramping and bleeding while about 19 weeks pregnant and was referred to the Scripps ER. I asked the doctor to check the baby's heartbeat first. He told me that the best way to see if the baby was okay was via an internal exam, during which he broke my amniotic sac with a huge gush. I would later learn you should never do invasive internal exams on a threatened miscarriage, because if could break the amniotic sac ensuring an otherwise salvageable baby will at worst die of infection (as could the mom) and at best would have deformities and no kidneys due to Potter Syndrome (the baby was healthy, this is just what happens with no fluid and an open sac). From the ER medical records, he told me I was "nearly fully dilated, nearly fully effaced" and that "there is no fetal activity...and no evidence of a viable pregnancy at this point" and that there was "fetal demise." When I was examine by an obstetrician right after this, I learned that NOTHING the ER doc had said was true: the baby WAS NOT DEAD and my cervix was barely open (2-3 cm per the records, with 10 cm being fully dilated). With my amniotic sac opened I could no longer have a rescue cerclage, a stitch in the cervix which can save similar pregnancies. 2. After horrible years of grief in which my weight dwindled to anorexic levels and I damaged my teeth extensively by grinding them due to stress, I went through a difflicult IVF, and conceived with a donor egg. I was so happy...I wanted so much to have good come out of bad. I knew I needed care from a physician with expertise in complicated pregnancies, and Scripps online info listed one. I had my concerns about returning to Scripps, but thought the prior mistake was an isolated incident. Sadly it wasn't, and the care I received at the Sripps OB/Gyn clinic was equally bad, including: - I called for an appointment, and when asked something like "what brought to our clinic" I said I was a high-risk patient due to a previous second trimester loss, I was entering the second trimester and this MD has experience in complicated pregnancies. I got off the phone thinking I had an appointment with an MD, but would find that they had scheduled my first visit with that MD for over two months later, and to a nurse until then. She didn't mention this, and I didn't ask because I could not imagine anyone would do that to a baby. ( FYI, I chose midwives for my first pregnancies and highly recommend them...just not for high-risk patients). -At the 1st visit I stated that I thought I had could have cervical insufficiency. The nurse did nothing to address this, but I thought that I would see an RN for the first visit, and a physician next time. - When I called later out of concern that my cervix was opening and asked for an MD appointment, I was told to wait until they run my message by a clinician. I waited the rest of the day...no one called. After calling to remind them, I was told blood work had been ordered. I responded that to my best of my knowledge blood work would not show if my cervix was opening. - Scripps did work me in for measurement, and I was told it was normal. The nurse also said she could measure my cervix every 2 weeks. I was reassured. I should not have been. Scripps own perinatalogist later told me that he had CI patients with a normal cervix in the morning who opened enough to lose the pregnancy later that same day. The RN didn't mention this large limitation, didn't advise me of the early signs of a cervix opening, and didn't offer or discuss any potential treatments for CI, including non-invasive ones like progesterone. She did say I was safe to travel. - About a week after the normal measurement, while on a business trip, I lived every pregnant woman's literal nightmare, my amniotic sac was almost falling out of me at an age too young to survive (19 weeks). At a nearby hospital, the staff asked me why I had refused cerclage after losing my prior pregnancy the exact same way, and seemed astonished when I said I was never offered one. My husband rushed by plane to hold his baby once before her little heart stopped beating - but was too late. She also was perfectly healthy and could have lived, as do 80 to 90 % of CI pregnancies do with treatment. My life has been irreversibly changed for the worse due to my experiences at Scripps. After the second baby died, I called the clinic anonymously and asked if a high risk patient would be seen by a MD or a nurse. I was cheerfully told that they might see an RN the first visit, but of course would then be care read more

I was referred to Dr Lily Tsai by my OB/Gyn for a consultation for a laproscopy hysterectomy. There was high traffic on the 5 North and I was 10 minutes late. When I got there the front office staff was unbelievably rude and told me the Dr didn't have time to see me. Il since I had taken the afternoon off from work for the appt, I offered to sit the rest of the afternoon until she could for me in between a patient or at the end of the day. I was told "She won't see you.". So needless to say...I will not be using Dr Tsai. She needs to hire staff who are friendly. I've never been in a more rude environment.... Especially from an industry who take care of people. read more

There are several Drs and services in the 310 building. I see Dr Bruffey he has done Surgery on my neck and two surgeries on my back. He is the best. He is only in this office on Wednesday at the 310 building. He spends the rest of the week at Scripps clinic Torrey pines. I work in encinitas but I go out of my way to see him. He will take all the time you need to explain things to you. Another nice thing about the 310 building is they have a pharmacy there. It's run by Scripps. They are fast and always have what you need. The staff are all very nice. I hope get a chance to use the services they have there. read more

No follow up. Consistent lying about root cause (instance company's fault when requests haven't been submitted by office staff). Lack of any focus on patient experience. Moving to another cardiology group. read more

UPDATE - The billing department called me. They said that the doctor's notes indicated I agreed to all the tests, but I didn't sign anything authorizing this. I was offered a 20% discount on the disputed items due to the fact they did not respond to the dispute in a timely matter. They indicated this was the most they could do. I appreciate the gesture, but still stuck paying close to $400 I didn't agree too. Would be nice if this hospital required signatures for any charges in addition to the doctor's visit fee. They did say the doctor does not get any financial incentive for racking up the bill, and I agree, I think that's illegal, but I highly doubt they don't have metrics that that incentive billing for as much as possible. Live and learn. read more

My mom just died on wednesday at scripps hospital encinitas.We had the worst experiences with the er doctors as well as the staff .my mom went in with a diagnosis of water in her lungs and she came out dead within two days.There was no sense of communication between the staff nurses and drs. My mom should still be here today. I am very upset that this hospotal doesnt have the staff and drs as scripps la jolla be very leery if your taking a loved one there read more

My lady doctor Amanda Balch is the best!! She really cares and makes you feel comfortable, seen and heard. I've grown close to her and honestly feel like I'm going to see one of my girlfriends when I have an appointment. Any woman looking for an OBGYNO at Scripps go see Amanda! read more

Been going to Dr. Fainman for over a year and just love her expertise, approachability and openness. Very efficient center and they have always been right on time. Melissa and Joanna have been especially helpful and the ultrasound technician was wonderful and highly experienced. Highly recommend this facility. Thank you for your great service! read more

have nothing but good things to say about Scripps Encinitas Dermatology Department. I would recommend Dr. Andres Cruz Inigo to anybody who needs a competent , well educated and trained Dermatologist. He follows up with his patients after skin surgeries and makes sure that the healing process goes smoothly without problems. My husband and I are very grateful to have found him. He is very precise, thorough and takes his time to listen to his patients as well as his super friendly staff, which is always available when needed. Ines Foulkes read more

Yes there are some good doctors and over the years good experiences and bad. But there are too many people trying to use this facility. The phones never work. This has been going on for years. Today I drove over to get an answer and was told yes the phones are working but there was not a single person in the office on a phone! On a different subject: I notice a reply to some reviews about talking to a patient advocate. This is a complete scam on Scripps part. They pretend to be your friend but actually use your confidence to learn if you intend to sue them and the strength of your case. It is a trojan horse. They never helped me when I had problems... just the opposite. I have had some incredibly bad things happen to me at Scripps. Help??? Do not trust them. read more

1st and foremost the office staff at scripps various sites are so very nice to this old man! they have heart! so that is vital in making patients feel good & safe ! *** my nurse , "rebecca" helman*** is "the bomb" (a top positive expression!) she is thee most competent & very importantly the "sweetest" nurse i have been served by in 10 years! she makes you feel "at ease and safe!" she helps you through the steps of your visit very "patiently" and helps you set up future appointments ... her manner is "golden"..as "she listens to you"..not running away from you! and i have to tell you she works with my eventual "hip replacement" surgeon dr. morgan silldorff, who is a "stickler for safety" while in preparing for surgery!" he gave me "assertive discipline" in my plight to lose 20 lbs..in order to "get my 18 month overdue hip replacement!" which could be considered "tough love" ! and nurse rebecca is loyal to her dr.! speaks well of dr. silldorff so you feel confident about dr's manner! so thank you dr. silldorff for advising me to do the right things..to meet my goals of weight loss and habits! and his "wonderful & competent" nurse "rebecca helman"!!! being a "teacher & coach" of tomorrow's america for 38 years, rebecca helman grades out as an "a+" in the affective domain! thank you again! juna scripps! read more

This review is specifically for Scripps Out Patient Lab! What an awesome group of staff you have there! Unfortunately I have had to make several trips in the past few months, but they have been quick and their phlebotomist are on point which made my trips quick and painless. They even went above and beyond to help sort out an order error with my doctors office. I hope my pin cousin days are over for now, but it's the only place I will return to! Please let them know their efforts don't go unnoticed :) read more

The worse experience of my life!! I went to see Dr Adam Rosen for a second opinion on a prior knee surgery. Not only was he rude and condescending, but he lied by saying, "there isn't anything I can do for you". Now on his questionnaire, I was asked if I had a type of injection--my answer was no. Let me point out that per his colleague, that is an option for me. Sad to say he had his mind made up before he entered the room. There was no knee exam because apparently there was "nothing he could do for me". He'll probably submit a bill to both of my insurances. As an RN at UCSD, we strive for 5 with Press Ganney. Dr. Rosen you score a 0 read more

The doctors are great. The staff is great. The billing? A hot mess. Been going to this facility for almost 20years. I've seen lots of changes, but not in the billing department. Payments don't get posted for WEEKS so you never know what you REALLY owe, and thus overpay and good luck getting that money back. They want to give you a credit on your account. Well, I can't buy groceries with a credit on my account. I have no earthly idea why the billing department has been messed up for almost 20 years. And you have several bills coming from different places that ALL LOOK THE SAME so be sure and read the fine print, your account number, the zip code where the payment goes, etc etc etc. Ugh. read more

Terrible customer service at Scripps Clinic Encinitas. I wanted to get a simple sports physical form signed for my son. The call center instead booked a nurse's visit for immunization. To make matters worse, the call center representative had been rude to me on the phone and then proceeded to book the wrong type of appointment. Waste of my time! read more

I am so thrilled by the incredible attentiveness, punctuality, and friendliness shown to me by this staff at every visit. They are kind, they truly care, and they are SO GOOD at what they do! I am currently going to see Dr. Tsai and Amanda Balch, RN, for my first pregnancy and they are helping me so much with any questions I have. Their staff is great, too. Thank you so much, Scripps! I couldn't be happier with my choice of an OB! read more

SCRIPPS ROBS YOU! They are such a rip off. I have never paid for a physical in my life, usually I go to Dr. Langley (who is amazing) and he spends as much time as I need with him, is very friendly and kind. But he was booked for 3months out so I went to Dr. Phillips. While in the visit she asked me a follow up question about a issue I went to urgent care for the year before. Their billing department then charged me 150 dollars for discussing this issue. EVEN THO I didn't even bring it up. I was given the run around from their billing department for months, then I get a bill saying they are sending it to the outside collection agency! I have nearly perfect credit. I am OUTRAGED. I am switching my insurance plan and NEVER going to Scripps again! read more

Dr. Horie has been my doctor for about six months and I have seen him twice. He is a great opthamologist! The staff in the office have been wonderful too! I had a very concerned matter for my eye last week and it was checked right away due to their availability. Dr. Horie always gives good advice. My eye feels great and now I am able to wear my contacts with no problem! read more

Review on the Billing Department only. The billing department doesn't deserve even one star. I have tried for days to contact them. You are put on hold for approximately 20 to 30 minutes and then disconnected when they can't get to your call. Or, as in my case, when I got through after multiple attempts on multiple days the representative couldn't answer my question so his solution was to put me on hold until I was once again disconnected. I contacted my physician's office to ask how I should handle the situation. The person in his office said she would call billing and ask them to contact me. Great idea, but there was no call back. I also agree with the reviewer who said to be careful how your insurance is documented before incurring charges. Once it's done, you have no chance of correcting or changing what was submitted. On the other hand the physicians and their staff have been very kind and helpful. read more