I cannot speak highly enough about Excel EyeCare. I have probably had my glasses adjusted by most…read moreof the technicians at this point because I've been going in almost every day for 2 to 3 weeks. The adjustments are tricky because my lenses are heavier because they're glass and we have to work around hearing aids as well. But the one I can speak about most highly is Gaby. The receptionists know me now and the minute I walk in the door they say, "Oh Gaby will be right with you." I always ask for her by name because she is always so upbeat and patient with me. I know my glass adjustments are difficult, but she is cheerful and makes me feel like each time is the first time.

We visited Excel Eyecare Optometry this past summer and had an overall excellent experience. From…read morethe moment we walked in, the staff was friendly, organized, and efficient. My family and I were in and out much faster than expected, and our glasses arrived within two weeks, which was a nice surprise. The fitting process was smooth and stress-free, and they made sure everything was comfortable before we left. What really stood out was how well they treated my little one -- the woman helping her took the time to teach her how to use her new glasses, adjust them properly, and make sure she felt confident wearing them. That level of patience and care goes a long way. If I had to give a precise rating, I'd say the experience felt like a 4.7 star visit -- but since Yelp doesn't do decimals, I'm rounding up to a solid 5 stars. They truly earned it. Highly recommend!

Met Dr. Shaw today, for the first time. I've been so depressed and sad over losing my eyesight.. I…read morehad the best doctor's appointment today. I've had in years with Dr. Shaw. In the La Mesa branch. He told me to calm down. Everything's gonna be all right, he is gonna fix me up and we're gonna work together and get this fixed.. he Gave me hope again. I've been so sad. I've really given up hope.. really? Looking forward to this journey with him. He was so nice.. can't wait to get started if I remember later, I'll give you an update on how everything went.. oh, his staff was really super nice and helpful. Also. I also like that. His office was smaller, more personal. It made me feel like they really cared about my situation.

This doctor knows his specialty! Great care, great results, great doctor and staff!! Completely…read moresatisfied! Would highly recommend!

Extremely disappointing experience. We were significantly overcharged for services/diagnostic…read moreprocedures that we never knowingly requested or agreed to. When we questioned the charges, we were simply told that the authorization was somewhere in the lengthy paperwork we had signed. In my opinion, burying additional services and charges in paperwork instead of clearly discussing them with a patient beforehand is extremely deceptive and unacceptable. The way our concerns were handled afterward was also aggressive, dismissive, and unprofessional. The entire experience left us feeling taken advantage of rather than treated as valued patients. I hope someone in management who genuinely cares about patient trust and ethical billing will reach out to address what happened.

Cautious! This place over charge! They've always been on the pricy side, but when service is good,…read moreI was willing to pay. But not anymore, good doctors like Dr Reeder and his assistant Lisa were all gone! Office staff used to be nice and all changed to a bunch of arrogant, incompetent and rude crew! The culture of this office completely changed. Here is what I experienced today, my daughter and I were getting new contact lens and glasses, the girl Heidi who was helping me presented me a bill of $997. I swiped my credit card and paid. Then I asked for a receipt printed, she said she can email me, but given my past experience with them where they never emailed me receipt after I leave their office, I told her I can wait for a printed paper receipt. By the way, in the past, they always charge and print you receipt at front desk right away, now they don't want to give you receipt at the time of payment, I am not sure if this is legal, but certainly Intentional! 10mins later, she came back and told me that due to our two insurance coverage, she over charged me and the sum should be $923 instead. So she voided the $997 charge and I swiped my card again for $923. After that, another few minutes later, she brought me printed receipt, showing the sum is $882 instead! I asked her why the receipt shows $882, but she charged me $923? She then went back and sitting with that office manager (I don't know her name), after 15-20mins, she came back and presented me a receipt of $923. I asked her if she can show me the $882 receipt she showed me earlier and I want to see what was the gap? She refused to do so, told me the $882 receipt was gone? Exercise me? You shredded the receipt while trying to fix it so you can charge me more? She said, it was their mistake and they were charging me based on my last year order. I don't believe that and I insisted that they pull it out from the desk they were at, or computer system to explain to me the difference and what was the mistake. She went back to behind the office manager and does not come out anymore. I waited 30 mins and she is not coming back and that office manager who was siting there does not want to come explain to me about the three billed amount. I advised another client of theirs who were picking up glasses at the time to make sure they check their receipts! And that office manager got upset and told me that she can refund me the entire transaction, and I can't get glasses from their office. I said yes please, but since I have seen the doctor and I have 15 years of medical record here, I want to see the doctor and get all my medical records released from them. She told me I have to pay for the doctor visit to get the prescription. I have no problem with that, but I need to see the doctor before I leave. I waited another hour or so, finally Dr Sanders came and brought me and that office manager to his office. I explained to him what I had experienced, and she said the $882 bill charged $25 less than the right amount. Come on, $882 plus $25 is $907, right? Not the $923 they charged me. It was not the small difference in money, it was the deceits behind these operations, they completely lost my business and I will never go there anymore. Please make sure you look at your bills, and they OVER CHARGE! Be careful, good doctors are gone, good staff are gone, this place does not deserve to go back at all. Take your business elsewhere please. You need to respect your money and yourself, stay away from this group of dishonest people.

I have had good experiences here. The office has an…read moreautomated confirmation system which I find beneficial as a reminder. I got a phone call the day prior to my latest appointment letting me know there was a problem with my insurance on file. that's a huge plus in my book; had I gone in for my appointment without clearing up the insurance coverage, it would have been a very expensive visit and a headache to fix retroactively. So the heads up was much appreciated. It gave me time to fix the issue and they were very accommodating about re-checking my coverage. I was referred to Dr. Lillian Lee by my optometrist (I have family history of glaucoma and some suspicious eye attributes, so need to be checked every 6 months.). I have been to see her about 4 times, and the visits have been thorough and comprehensive. Dr. Lillian Lee always explains what she's watching, and I leave feeling informed about my eye health.

I try to be fair in my reviews but this I cannot overlook. We were sent here by referral to have an…read moreeye refraction exam for my Father. Days prior I received 5 notifications to confirm appointment which I acknowledged each time. I thought that was excessive granted this was an important appointment that we had no choice to attend. I never received anything else what to bring, what is needed as we assumed eye measurement only. Anyway, accompanying my Father, she was asking many questions and he is hearing impaired. I tried to intervene a few times and she was abrupt and condescending in her words to him. We didn't bring a list of his medications and his eye medications were in the list from the referred Dr. When she asked what eye meds he was taking she asked do you wait 15 min between eye meds? My Father said no, then she immediately lectured him that it's useless and went on and on. The energy in the room changed as I felt her attitude was just simply rude. My Father waits 3-5 minutes in between per his instructions on the package. If she had listened waited for him to respond instead of lecture then he would have spoken. I tried to retrieve his medication list but this office has NO internet connection. Again, she could have retrieved the info from the referring Dr. So in comes Dr. Lee. Her bedside manner is not warm and welcoming. She looked at my Father for under 2 minutes when I was getting a call from our referring Dr which I thought might be important. I kindly asked if I can take the call and told her who it was. She had a blank look on her face and said she was "DONE" with the exam!!! BTW there is a piece of paper that says no phone calls in the room. I totally understand. However, this is the referring Dr which is giving this Dr business!! I was appalled by this behavior. I get you can be strict and controlling with calls, but again, referring Dr calling could be important and it was not a personal call!!! I did let our referring Dr know of our experience here. I also looked at the reviews after and there is a concerning pattern how others our treated with this particular team. Please treat the elderly with dignity. Kindness goes a long way!!!!

Small cramped space. They were too busy to provide assistance, and are way over priced!…read more Scripps Poway charged a whole HUNDRED less for a pair of glasses.

Went in for some new glasses today! The entire staff make you feel welcome! Didn't see Dr Yang…read moretoday but have on many other occasions! This place is awesome if you need your eyes checked or just need new glasses!

I've been a patient at Scripps Poway Eyecare for more than 15 years and have consistently received…read moreexcellent care. Even after moving to different parts of San Diego County, I continued returning because of the quality of care provided by Dr. Mashouf and the professionalism of the entire team. Recently, my glasses broke while I was playing with my sister's dog, and I stopped by the office hoping for some help. The experience started off a little frustrating, and I didn't feel my concerns were fully understood at first. However, after I asked to speak with a doctor, Savannah stepped in and completely changed the experience. She took the time to listen, looked into the situation, consulted with management, and followed up with me the next day. When my replacement glasses were mistakenly sent to an old address, Savannah went above and beyond by personally driving to the home and leaving her business card in an effort to help recover them. That level of customer service is rare. While the situation itself was frustrating, Savannah's professionalism, persistence, and willingness to help turned it into a positive experience. After more than 15 years as a patient, I can confidently say that Dr. Mashouf and the medical team have earned my trust. No office is perfect, but how a team responds when something goes wrong says a lot about its culture. The care, accountability, and follow-through I received reaffirmed why I've remained a patient here for so many years.

Extensive selection with excellent follow up. Opticians are all very attentive. Recommendations are…read moretaken into consideration and they typically don't try and upsell you on more expensive frames.

Thank you, Dr. Wang for my first pair of progressive glasses. I've never needed to wear…read moreprescription glasses in my life up until now that my presbyopia has kicked in.The Shamir Autograph III progressives glasses you prescribed me (fixed18) were so easy to adjust to. I'm able to see the computer so clear again and my eyes are less fatigued at the end of the day because of the Crizal Sapphire HR anti reflective coating which works so perfectly well with the Blue Zero( (blue light protection enhancement) ! I love my new glasses and the care that you always provide for me and for my family! You're amazing!

The doctor here is just amazing. She took her time and got…read moremy the exact prescription I needed. I have been going to her for 4 years after my last doctor got me the wrong prescription and caused me headaches because of it. There prices on replacing my lenses was reasonable. Thank you for knowing how to to your job properly.

Top quality care. I have been going for all my medical needs since 2010…read more Best Dr Denice Coyle (Family dr).

Left specific message to be called after 4. Joyce has been calling during the day when she knows I…read morecannot answer. Said she was holding an appt. Called there THREE TIMEs today and was on hold for over 10 min each time, took three tries. Told the appt is now gone. Told she is unavailable. My original appt were made OVER TWO MONTHS AGO and Scripps cancelled them 48 hours prior and told me they were bumping them out almost ANOTHER MONTH?!?!?! Scripps Rancho Bernardo on Innovation Drive - they DO NOT CARE.

Dr. Turner is quite lovely and knows her stuff as does the entire staff! Been coming for years and…read morethey are always on top of everything! I have had a couple of scratched eyeballs which was very painful and they squeezed me in to apply a patch. Their effort was greatly appreciated! It's a pleasure working with them.

Dr. Li is the best. This facility treats you very well and has really good prices. The staff is…read moregreat

Efficient, professional and care about patient, Dr Tran performed a thorough eye glass exam and…read moretook time to explain the retina images. The front desk person multitasked between taking pictures and receiving new patients gracefully. Availability all days is a big plus. Accepting Humana insurance is perfect.

I went to see Dr. Tran because I was experiencing floaters in my eye. I was very scared that I…read moremight have a torn retina. She recognized immediately how frightened I was and not only performed a very thorough exam, but she put me at ease the whole time, explaining why I started having floaters and reassuring me that this is normal part of aging and my eyes were otherwise healthy. Dr. Tran was so kind and patient. I recommend her highly.