Inside the store is nice nice staff man that can help you and talk to about different stuff you can…read morebuy .

Always great the customer service "Michael and Carlos…read morereally amazing staff very friendly and helpful thank you so much guys I'll be definitely back, highly recommended!!

Such a dope vibe here. The music had me matching my fits to the tracks and the jewelry/accessory…read morecabinet was pretty cool. Ronnie was really helpful!

I was really excited to go thrifting at a few shops around Austin while we're in town, but…read moreunfortunately this experience completely changed that. If you have young kids, I wouldn't recommend bringing them here. As soon as we walked in, my two-year-old accidentally stepped in front of the employee, and her reaction was surprisingly rude. She immediately told me she was overstimulated and doesn't like kids in the store. She said he could sit on the couch but wasn't allowed to walk around. I understand setting boundaries if a child is being disruptive, but we had literally just walked in, and he wasn't misbehaving.... just being a toddler. I explained that he's only two and it's not realistic to expect him to sit still the entire time. After that, she gave me a dirty look and continued to stare at us while I tried to shop, even though I kept him right by my side the whole time. In the end, we decided not to spend our money somewhere that made us feel so unwelcome. It was disappointing, especially since we were looking forward to supporting local shops. Just a heads up for other parents this may not be the most kid-friendly place, and you might not feel comfortable shopping there with little ones.

Love this location! The store recently opened and we came here to get my daughter's uniform and the…read morewhole staff was extremely helpful and even more accommodating than your average. All of the staff immediately asked for our child's school and age and got to work with sizing and pulling all the needed pieces making the experience seamless. We had our 3 year old so you could imagine our appreciation and relief. We will definitely be coming back!

Christina, the store manager, was friendly and helpful. I'm glad to have a brick and mortar…read morelocation to shop for school uniforms.

Horrible customer service. None of the associates bothered to help me, acknowledge me, offer me a…read morefitting room, check on how I was doing. I wanted to try on Grey's Anatomy scrubs for size and will definitely order online but not step foot in this store again.

Rose and Sauae (or Saruae, sorry!) were amazing at helping find exactly what I needed! They even…read morewent hunting in the back to find my size. The selection for navy scrubs seems limited but again the staff was awesome at helping me navigate that and even offered to order my size if it wasn't on the floor. Definitely recommend.

PROS: * Staff was friendly…read more CONS: (1) Very cramped store. (2) NOTHING has price tags. You're forced to ask the price for Every. Single. Item. Quite ridiculous.

DARK spirit in this store. We walked in and got greeted with a death stare from the teenage girl…read more(who looks 40) then immediately blocked by a line of employees (family members?) Not to mention you can't even walk through the store, just bad vibes. DON'T get a bad energy attached to you! We ran out!

Just went in the store looking for some help and guidance on my true bust size. Tammy helped me out…read moreand was very informative! Will definitely recommend the company because of her. Thank you!

Bright and pleasant looking store, the associates are very friendly, welcoming and helpful…read more The store was well laid out and clean. The ladies were putting out inventory and helping customers. I found what I was looking for and left very happy.

I've purchased from American Eagle since high school, regularly purchasing essentials like jeans…read moreand underwear both in-store and online. However, after this recent experience, I'll never shop with them again--at least not directly. If individuals on second-hand resale sites are selling, absolutely, to be part of a more sustainable clothing practice, but AE has lost my service until it undergoes a major personality shift. I placed an online order using a birthday promo code and opted for store pickup at the Barton Creek Mall location. The order was supposed to be ready by August 6th. That date came and went with no notification or update. I drove to the store--wasting my time and braving heavy crowds--only to be met with apathetic and unhelpful staff. The associate told me the items had shipped but couldn't provide a tracking number or any real support. She offered to cancel the order and help me shop in-store, but that defeated the whole point of ordering online for convenience. After multiple failed attempts to get help from outsourced customer service, I finally canceled the order and placed a new one to be delivered to my apartment. To my shock, American Eagle used DoorDash to deliver the package--without any prior notice. How they couldn't use the normal shipping carriers like UPS, FedEx, or USPS is beyond me. I had to rearrange my entire Saturday to wait at home for a courier, which was incredibly inconvenient and unprofessional for a major retail brand. This entire process--from poor communication to lackluster customer support and an unreliable delivery method--was unacceptable. It's clear AE no longer values its customers or their time. I'll only buy AE items secondhand moving forward. They've lost my business.

In My Opinion this was The rudest staff I have ever encountered…read more Couldn't lift a finger to help find items and they felt like they were doing us a Huge favor when we asked for help.. There are too many stores to shop in and I promise, my family will Never step foot in this chain of stores again

The selection is always great every time I've been in this location!…read more They always have great seasonal and Holiday options- like today they had a great valentine's day selection and already had St Patrick's day outfits out too. You can usually find a good sports selection, I've found baseball pants for my son here at a great price. I personally don't sell with them anymore, it was always hit or miss with how we've been treated while selling (my sister and mom have both had this experience) .... And hopefully they've switched out who buys and I'm sure it's great now.. but my purchasing experience has always been great Will be returning for sure!

Had an overall good experience at the buy in counter. Staff was very friendly. There was a 40…read moreminute wait and it took about 30 minutes for the staff to look through all the stuff and give me an offer. It's also a good spot to buy used kidswear at fair prices.