I had a blood draw this morning at the Long Pond location by Latisha. I will never go back…read more Latisha was awful, unprofessional and perhaps under the influence of something. She kept repeating how tired she was. She asked me for my DOB 3 times, asked how to spell my simple last name 3 times, read my address in the computer wrong and said she couldn't find the doctor's order. I had to remind her the paper I just handed her was in front of her. She poked me three times, I am bruised and sore. Previous phlebotomists never had an issue finding a good vein. Worse, other patients blood samples were lying on the counter. She didn't apply the appropriate labels on my tubes, she stuck a hand written label on my blood samples and said she would do it later. She wasn't wearing a name tag. When I went to do my urinalysis I asked another employee what her name was. She told me to place my cup of urine on her desk, rather than leave it in the bathroom. I will ask my doctor for a repeat as I have no idea if the results are accurate. If you were there today and had Latisha, I would highly recommend you ask for a repeat because the results could be inaccurate.

15 minute wait, it was packed by the time I had my blood drawn! The woman that took my blood was…read morequick and it was painless, she was very nice. However, the lady taking insurance and photo ids at check in, was rude, and talking inappropriately about one of the other customers that didn't speak English. There is a big glass wall they were sitting behind and one of the girls even pointed. I was embarrassed for the poor woman who didn't understand. Customer service is seriously lacking here.

This lab used to be great before it was taken over by Rochester Regional Health. How can…read morephlebotomists who take blood all day not be able to get a vein? Yes, my veins are small but I've never had someone not be able to get blood from my veins. Not only could this woman not get my vein, but other people who were leaving when I was coming in were complaining about the same thing. I went back a second time and was unfortunately greeted by the same woman. I asked to see a different technician who excelled at getting small veins and she said they were all the same and would not allow me to see a different tech so I had to leave. They do not have a receptionist or any sort of management to talk to, so you are at the mercy of whoever opens the door to call you in. Where is management???

No receptionist. Had to wait an hour to just pick up supplies needed for a test to be done at…read morehome, then only given half the needed supplies, so test couldn't be done.

From the owner: ACM Medical Laboratory offers testing services in the areas of bacteriology, hematology,…read morehistopathology, mycobacteriology and parasitology. It is one of the largest, full-service reference laboratories in the United States. Founded in 1975, the laboratory specializes in providing clinical trial, occupational and forensic toxicology testing solutions. The laboratory also offers outpatient, instrument consultation and pathology services. It utilizes the ACM Quik Tox system, which offers Web-based test reporting solutions. In addition, the laboratory conducts more than 5 million tests annually. It serves the health care industry, Fortune 1000 corporations, government agencies, and criminal justice and drug rehabilitation facilities. The laboratory operates an employer division and human resources dpeartment. ACM Medical Laboratory is a wholly owned subsidiary of the Unity Health System.

The older we get, the more consideration we have to have for our health. A couple of the most…read moreimportant things most people are aware of, and should know is, Salt and Sugar. These are what I say are a couple of the evils that can hurt you. But there's many other factors involved, don't let me throw you off. LOL Each year I have my blood work done at the U of R laboratory on S. Clinton avenue, Brighton. There are many other places to go but I just favor this spot, my Doctors office is right across the street. From making your appointment, to check-in and parking, everything is a simple process. They also take walk-ins which I've done. The staff is very professional and polite. I highly recommend them.

Very convenient walk in service. Results were available within hours. Many locations and was able…read moreto walk in on a Sunday morning.

First blood work lab to have me faint from poking me too long and too much. Rochester Regional had…read moreme set up a three hour blood drawer from this location with an appt time of 7:30. I'm pregnant with two babies at home. I arranged a babysitter for 3.5 hours. The woman at the front desk rudely stated to me that her office doesn't take appointments. Maybe Rochester Regional should get on the same page as their subsidiaries before wasting their patients time and charging them too much money to do so. In addition to poor customer service, the office does have enough chairs. They force people to stand in the hallway and wait. Old, pregnant, or sick it doesn't matter to them.

The ladies are always super nice and kind when I come in to get my bloodwork done. I'm always in…read moreand out in record time. I choose this location because of the people.

I don't recommend this place, they don't care about patients, after almost 15 years being treated…read morein this place, they left me sick, addicted, and without medication do complete my treatment. The doctors and nurses are great, the biggest issue is the Management! Stay away from this place for your own safety!

I was in the office today due to being sick. The care that I received from the nurse who took vital…read moresigns and symptoms and the PA provided friendly and satisfactory service. The person who met me at the door (I was unwell), took me to my room and returned to my room after the exam to take my payment was unfriendly and seemed very unhappy in her job. The person at the check-in / check-out desk was too busy on her phone to acknowledge me when I spoke to her as I was leaving. I've been going to the practice for many years and have never felt so unwelcome before.

I appreciated the care that I received this past week. However, I was surprised that though…read moreRochester Regional Health Immediate Care is a part of RRH, it does not participate in the EPIC Health Care System that allows medical providers across the Upstate NY area to provide access to critical patient centered health care information. For example, they had limited access to my medication list or health history - something I have gotten use to as I use both Strong and RRH as part of my health care team. Both these health care providers participate and contribute to the tools offered via EPIC. This hole in RRH Immediate Care leaves them wanting when providing critical and urgent services to those in our community.