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    Sea Castle Condomineums

    5.0 (2 reviews)

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    9 years ago

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    Mar Vista Grande - On site fitness center

    Mar Vista Grande

    (1 review)

    This is a two-fold review. First, the owner of the unit we are staying in is phenomenal! The unit…read moreis wonderful and meets our family's needs. The unit, and it's owner, get ten stars. Second, and most importantly, we had an issue with neighbors being loud and we had three small children attempting to sleep, so the number designated as "Mar Vista Grande" was called. We were met with a woman who treated us as second class citizen because we rented through a different rental property. After being told that they would not help us several times, my sister, ended the conversation abruptly out of fatigue and frustration. The following morning at approx. 8 am there was hard banging on the door. Upon answering, we were verbally accosted by a woman named Cynthia Niner and and tall older gentlemen who did not identify himself. They barked at my sister and reiterated again that they would not help us but that we should thank them for coming to address us this morning. She indicated that she also would not tell us where to take trash because of a so-called "liability." What Ms. Niner never clarified, which was later clarified by the owner of the unit we are renting, is that the HOA here allows for owners to rent through whomever they want. According to the owner of the unit we are renting, Ms. Niner has either bought or leased the ability to use the name "Mar Vista Grande." She did not at any time properly represent her situation, she kept saying that had we have rented through Mar Vista Grande that we would be helped, but at no time did she say that Mar Vista Grande was not the building proper but just the units that she manages. In fact, it appeared to be a bullying tactic to treat people renting through other rental organizations poorly and thereby force them to rent through Ms. Niner's organization in the future in order to be treated in a humane and respectful way. As an aside, she also attributed her poor demeanor to being from Michigan while she and her henchman verbally assaulted my sister early this morning. My recommendation would be to use any other rental company to stay here. The location proper gets five stars. The property is beautiful and the staff is kind. We used Thomas Beach Vacations and that experience was great. This outfit, Mar Vista Grande, championed by Cynthia Niner, receives zero stars if it were a possibility. People, such as Ms. Niner, who use underhanded tactics and misrepresent who they are and what they do to bully people who pay good money to stay here should not be tolerated. I will be filing a consumer complaint against this outfit before we leave as well.

    Thomas Beach Vacations - Oceanfront Condos

    Thomas Beach Vacations

    (52 reviews)

    North Shore house at 506 N Ocean Blvd. AC unit is in DESPERATE need of replacement!Reported to…read moreThomas. They sent a repairman to our rental house. Repairman had previously reported this AC unit as being NOT repairable. It was totally unacceptable! If Thomas is aware then why have not already replaced this AC unit!

    I had to touch a strangers' dirty bed linens!!! GROSS!!! Management does not care about the…read morecustomers' experience. We won't be renting with them again. We just got back from vacation. The woman who checked us in at 3pm said they were waiting on the linen service to change the sheets and remove the old / dirty ones. But, they let us in the unit at 3pm. At 7:30, I called because the dirty linens were still on the beds (I have pictures). No one was able to come handle the service. So, I got the extreme pleasure of 1) handle strangers dirty linens and put them into garbage bags (7 beds!!). 2) travel to the rental office and pick up the clean linens, 3) make all seven beds by myself. That when I PAID for a service to have that done. This isn't our first rodeo. We travel all the time and we are great guests. I understand that mistakes happen. All the customer service representatives were lovely and very apologetic. They just had no power to improve the outcome. It's the management team who doesn't care about the customer experience. After several phone calls, no one from management called to follow up or offer to make it better. I had to touch a strangers' dirty laundry!!! GROSS!!!

    Condo-World

    Condo-World

    (58 reviews)

    Easy booking for room and golf reservations. There…read moreProperties are right on the beach. With awesome views.

    I was hired as a contracted cleaner for Condo World, and unfortunately my experience with the…read moreoffice management and housekeeping department was extremely disappointing and unprofessional. Throughout the contract, concerns were raised regarding services that supposedly needed to be corrected; however, my company was never contacted or given the opportunity to address or resolve any issues. Instead, the housekeeping director removed keys without allowing adequate time for me to properly collect them from my employees. After all keys were returned, my company was repeatedly accused of "holding keys," despite our efforts to cooperate and resolve the situation. Additionally, when questioned about alleged "re-cleans," no pictures, documentation, or specific details could be provided. The re-clean inspections were reportedly completed by another trusted contractor, who is also a competitor within the same industry. When I requested supporting documentation, I was told the contractor had been with the company for 20 years and that they "trusted her," rather than providing clear evidence of the claimed issues. The most concerning part was the handling of payment. I contacted the company after the scheduled payroll release date to collect payment owed to my company, only to be told there was no check available. When I stated that I would seek counsel regarding the matter, I received a response accusing me of "harassing" the company and claiming that expressing my intent to seek legal advice was "threatening to sue," which was an unfair characterization of a professional business owner attempting to resolve an unpaid balance. As a minority-owned, family-operated company, this experience felt especially personal. I have spent 15 years building a reputable business with trusted clients and partnerships throughout the NC and SC coast. My company has earned consistent 5-star ratings because I take pride in my work, stand behind my services, and value professionalism, communication, and accountability. As a third-generation, family-owned and operated company, I expected a higher level of professionalism, communication, and respect from Condo World. Unfortunately, my experience reflected many of the concerns I have seen mentioned in other reviews regarding management and communication. I hope Condo World takes this feedback seriously and works toward improving how they communicate with and treat their contracted partners.

    Sea Castle Condomineums - condominiums - Updated August 2026

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