I had an online only bank which is great until you need to make a withdrawal that is larger than an…read moreATM can do. With that said I looked for a local bank or credit union. I found Radiant Credit Union. The building is newer, clean, and organized. The staff is friendly and inviting. Misty T set us up with a checking and savings account and was very fun throughout the process. A lot of places we have went act as if they are being forced to be there, Misty was friendly, engaging, and funny! She made the process fun instead of unbearable.

Excellent service at each Bank Visit. No complaints. When I needed a debit card replacement, no…read moreissue. No reported fraud in my checking account. Personnel are pleasant and curteous.

Their interest rates are pathetic. How can they make money on your $25,000 and give you .08…read moreinterest? They can be friendly all they want but that doesn't build my bank account. They also have the nerve to charge $5 for a money order when you have this much in their bank!

I took out a loan with them in June. I've had nothing but problems with them since starting with a…read morenon user friendly app to them taking out 2 payments this month. I do not recommend!

I was at the Lake City Florida location making a transaction. I was thankful that Angela Lloyd was…read moreable to answer my banking question and how to roll over to a savings for my daughter!! Thank you Angela

Dishonest and incompetent. I tried to open a simple savings and checking account. After 2 weeks of…read moreback and forth, they finally bless me with an account. When I went to set up online banking (which I had told them many times was the only reason I needed the accounts), there was no way to set up transfers to another bank. I called support and was told they put a SIX MONTH lock on new accounts. I told them have perfect credit, in the 800s, and there is no reason at all for this. It's been a week and now, they simply refuse to respond to my requests to close the useless accounts. All I can guess is that they get credit for number of members somehow... This behavior baffles me. Bottom line is they suck and should not be trusted with your hard earned money.

Look up FLCU reviews on the BBB.org. The individual employees have been kind and attempt to be…read morehelpful. But the institutional practices and convoluted website make it nearly impossible to have a quality experience.

Like this bank. Always friendly. Get you in and out as fast as they can. Only way it would be…read morebetter is that they were a credit union.

Multiple TD Bank employees lied to me. I asked 2 different techs on the 888 number if SMS (text)…read morewas required for their online banking authentication. I was assured that they could call, text, OR email. I also spoke with a local TD Bank person in the new accounts division, named Megan. Megan also assured me over the phone that SMS would not be required for ANY aspect of the account. I told her this was why we left our other bank and are driving around with a huge check in the car. She assured me that we did not need a phone that can text. I made an appointment and we met with Megan at the bank today. I asked her a third time, "Are you sure I don't need to text?" .. She said "Well, you do for online banking.". I told her this was the whole point and asked why she would talk so much on the phone with me about it, then say the opposite when I arrived at the bank. All she could come up with was "Sometimes people make mistakes..." Really? Two people on the phone and then a third at the local bank? This is not a mistake.

Stay away from this Bank they break the OCC and o f r regulations all the time ridiculous hold…read moretimes on money that doesn't belong to them they think they're gods I am initiating a lawsuit against them they have broke banking law and they treat veterans horribly if you don't want a mess stay away from this place and then they try to turn around and follow the regulations after the fact that's too late once you notify the regulatory authorities it's their butt in the grinder they never answer the phone you're lucky if you do get through I'm going back to a bank that services only veterans military personnel stay away from this Bank

The people are nice and hardworking, but the institution only processes money 3 days a week…read more Completely ridiculous. In 2018, we should have day by day transacting, not this Friday, Saturday, Sunday, Monday - WE WANT TO KEEP YOUR MONEY until Tuesday banker oppression.