We had a really crummy experience with their Plumbing group. The plumber scheduled to come to my…read morehouse who had a "death in the family" which turned out to be his dog died I found that out later, but I didn't like being lied to a death in the family implies your wife or your mother or somebody. In any case they sent over a plumbing apprentice and electrical apprentice to do the job which they charged me an arm and a leg for they had to redo much of the work under the supervision over the phone from the plumber, who was supposed to be on the job. I know the details because I had disclosed that we have cameras all over the house for our business because we have a business and in one of our outbuildings. Every time there was a problem I called over to the plumbing department and said hey this has happened and the guy doesn't know what to do. It was just I want to say shit show but that's an understatement. PS that plumbing work failed and my son and his best friend fixed it as my son used to work for my construction company so I am very familiar with Plumbing. Naturally, we decided not to go back to Simple Energy because we were so disgusted with their work and because the dispatcher was so incredibly rude to me over the phone. He complained that I was spying on his worker while the worker was at my house and I just closed it. I had cameras and of course the cameras are monitored so hello. What he was mad was is that I knew he sent me someone who was really not qualified to do the work . In any case I had put this ridiculously bad Plumbing experience behind us when today a Simple energy propane truck drove through my backyard after delivering Propane to my next-door neighbor. I called Shawn at Simple Energy And said this was not acceptable especially because the driver didn't see me and almost hit me and our puppy as he zoomed through my backyard. You can't trespass you can't drive across my yard, especially if you're not delivering to me two strikes against the company. I don't know if they hire bad people or what but all in all I'd say I had a crummy experience.

Always accommodating, helpful and integritous. Great emergency service when in need!…read moreWill do estimates

Always my go to guys! Jamie Martin does business the way it used to be done. Accommodating, timely…read moreand top quality work.

Jamie and his crew have never failed us over the last 20 years. Wld fully recommend them.read more

Fast, professional repair at reasonable prices. What more can anyone ask for?…read more We even got tips on how to do the repair ourselves next time.

Our town was built with not-the-very-best sewer infrastructure. That is to say, our 1960s sewer…read morelines were made out of tar-impregnated cardboard from a local paper mill. So everyone eventually needs Steve. When our basement sewer backed up, everyone told us to call him. I was skeptical, because Roto-Rooter franchises in other areas of the US are not the best. Plus, the estimate was high -- ~500 for the first 100 feet of cable, and ~300 for the next 100 feet if needed. But Steve was great. He made time for us right away, figured everything out, fixed it, and the final bill was less than his estimate. I think he is very good, professional, competent, honest. We are lucky to have him.

efficient and professional. Difficult job handled well and without issues…read morewould recommend

I had Jerm's come to check small leak of water heater on the top. Cody Hooker and /Chase came…read moreassessed the problem and recommended replacement as the top element was no longer working. They did it that day. They were pleasant, professional and knowledable. Cleaned up after they were done. Cody explained in detail what all the levers and knobs did. Extrememly satisified.

My sewer line backed up just as I was headed out the door for an international trip. I called Jeff…read moreBalch who handled the whole thing for me while I was gone. He found a reputable Roto Rooter and supervised his work. Jeff is trustworthy and responsive.

J&B was subcontracted to work on redoing plumbing/fixtures in my house. They took FOREVER to get…read morethe work done, couldn't figure out how to make the toilets work, and then massively overbilled for their time. Be warned! Incompetent plumbers that take you for a ride!

Jerm's isn't cheap but it is reliable. Cody, the oil tech, was friendly and well informed.read more

When a new tenant was moving into our house, he found that no water was coming out of the taps…read more Billy O'Connell, of Jerm's was there promptly. He did an electrical diagnosis of the pump in the well (no problems) and concluded that the water line through the crawlspace had frozen. He heated the crawlspace, with his boss bringing a second heater to speed up the process. In less than two hours the line was thawed and water was restored. Billy was able to do a correct diagnosis and explain it to us, and fix the problem. We're very happy with Jerm's. And so is the tenant.

During the extreme cold in Feb 2023, my furnace stopped working. After an hour wait on the phone,…read morethe oil company sent a technician who said the furnace was broken. The tenants had to move into a hotel while I desperately searched for someone to replace the furnace. I use Cota at our ludlow home and called the WRJ location to see if they could help. They were out within an hour and fixed the furnace. Needless to say, I switched over to Cota Oil to handle all my homes. Can't say enough good things. It's rare to find exceptional service. Thank you so so much. Ps. Our ludlow house also had heat problems and Cota was out 11pm at night to fix that issue as well. I've been using Cota and Cota for about three years and they have saved me on a number of occasions: frozen pipes, burst toilet seal, etc.

I have had Cota & Cota convert a range to LP gas, connect propane tanks and pressure test at 3…read moredifferent locations. Maxwell Parker has come out all three times. He is always very professional, polite and knowledgeable. It's always great to work with someone that clearly knows what they are doing.

Only get a 1star because zero or negative stars ratings are not possible. If you like paying for a…read moreweekday visit that does not diagnose the problem and necessitates an overtime weekend service call, THEN has the nerve to call five days from the first visit to book the the $2k well pump replacement on a third visit, and continues to charge interest on the bills while 'discussing the problem', then,THIS is the plumber for you. Otherwise keep looking. The 100% customer satisfaction 'guarantee ' on their website is completely meaningless. Owner difficult to reach by phone. Buyer beware!

He responded immediately. Adjusted his schedule to come save us from an overflowing toilet…read more I particularly liked how he explained exactly what the problem was and walked us through the various options. He recommended we stick with the cheapest option. I love when a service professional not only does the work well but also helps me understand how to make the various choices I need to make as a homeowner. Truly one of the best tradespeople I've dealt with in a long time.

We had a septic issue and Shawn was absolutely awesome! Very knowledgeable, experienced and…read morefriendly. He answered every one of our questions or concern. Thank you for great service! Kelly and Cathy Greene