Dan has repeatedly rescued our aging fridge and oven, adding years to their lifespans, saving us…read morethousands! We can't say enough about his expertise and personable service.

My washer sounded like a jet taking off during the spin cycle. Dan "The Man" came out and had it…read moreworking like new in no time. Very glad I had him recommended to me.

We have a Capital range with a grill, not a super common appliance. We had a problem with the…read moreignition on the grill, fixed in no time flat. Easy to communicate with and very responsive. Not my first interaction with Shawn. Previously had a microwave problem, he talked me through the quick diagnostics on the phone, and I was able to determine that it was better to replace the microwave than repair it. That was a totally free phone call. I cannot more highly recommend advanced appliance repair.

Truly excellent. Shawn sourced the parts and fixed our DCS range oven in a heartbeat and was super…read moreconscientious. Thank you, Shawn!

The Electronic hospital is refusing to come out and fix my 2 year old (4 year extended warranty)…read morewarrantied dryer, they state after 2 time looking at it that Electrolux doesnt pay them for warranty diagnosis. Then they now say my problem is I overloaded dryer, yet first visit they said it needed a pulley replaced, they did that and noise never went away. Now here is the real kicker, I bought at Bouchard Pierce as reputation was to stay away from Lowes or Home Depot, yet they want to charge me $160 service call to diagnose and fix warranty. When asked about charge they said I didnt buy extended warranty through them, that I bought it with Electrolux and they wont honor labor part of warranty and its up to Electrolux. Electrolux does not show Bouchard Pierce as a qualified repair shop for Electrolux in Vermont. What a circus.

I would give 0 stars if possible. Run like your hairs on fire from this service company. I have…read morenever experienced such aggressive and antagonistic dialogue with any service company. Nancy the CEO is to avoided if at all possible.

My relationship started with Vermont Energy in 2009 when they won the bid to install the hydronic…read morein floor radiant heat including a high efficiency wall hung boiler and hot water tank in my newly constructed two story home. All the work looked to be of the highest quality. Unfortunately, the boiler had issues and needed to be replaced recently. Vermont Energy was extremely customer oriented and the new system was installed at lightning speed. Four techs showed up and had the new boiler and hot water storage tank installed in one day. Even though the original boiler failed prematurely I am very pleased with the service provided me to make things right. All of the technicians were sharp pencils willing to go the extra mile. I highly recommend this outfit for all your heating and plumbing solutions.

We moved into a condo about 18 months ago and realized that our boiler might not last a lot longer…read more We were delighted with the service we got from Vermont Energy all the way through the process. Our salesperson, Pete, along with the installers Justin and Nathan, were all knowledgeable, explained things well, polite, and were easy to have around. Justin and Nate worked efficiently in a tiny space, and cleaned up well when they were done. So many other residents in our condo neighborhood have worked with Vermont Energy, and we are glad we did too!

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

If I could give zero, I would…read more We recently made a purchase, and I must express my disappointment with the experience. While the appliance itself has proven to be satisfactory, the overall service left much to be desired. Initially, the sales person suggested that I order an additional accessory (hundreds of dollars!!) assuring me that it could be returned if it turned out to be unnecessary. This promise influenced my decision, as I felt reassured/pressured about the purchase. However, when I realized I didn't need the extra item, I attempted to return it only to find out that the return policy was not flexible as I had been led to believe. The sales person was standing outside when we drove up, we took out our box and didn't even go into the store when he denied us. I was met with such resistance. This experience not only left me frustrated but also feeling misled by the company's promises. I would recommend exercising caution when dealing with Cocoplum, especially regarding their return policies. While the appliances they sell might be of good quality, the customer service aspect has a significant room for improvement. I hope my experience serves as a cautionary tale for future buyers. We recently had to purchase a new fridge as well (after Cocoplum purchase), we avoided this company at all cost and purchased through Lowe's Go to Home Depot or Lowe's that WILL accept your return!

The worst appliance purchasing experience I have ever had! Stay away! I bought a top of the line…read moreFisher Paykel dishwasher ($2300) which I had at two previous houses in another state. The dishwasher is great but the installation and experience with Cocoplum was horrible. The installers did not know what they were doing at all and installed it completely off center and bent the brackets. Then when I arranged for them to come back to fix it - they set up a date - I made arrangements with work to be home and they never showed up!

Parkers Heating & Cooling did a great job. They were polite, friendly, and timely. They were also…read moregreat with my fir babies. I will definitely call them again.

From the owner: Located in Johnson, VT, Parkers' Heating and Cooling LLC is your trusted local provider for all…read moreyour heating and cooling needs. Serving Johnson and the surrounding areas, we specialize in the installation, maintenance, and repair of HVAC systems for both residential and light commercial properties. Our experienced technicians are dedicated to ensuring your home or business stays comfortable year-round. Committed to excellence and customer satisfaction, Parkers' Heating and Cooling LLC offers reliable, efficient, and affordable services. Let us help you create the perfect indoor climate today!