The Workers at self checkout need to do better on treating customers better, I had an interaction…read morewith an elderly worker, who me and my husband ask for help bc we scan the wrong ID for the military discount, she was just mocking us and telling us we don't know how to read, and asking my husband if "the military didn't teach you something?" we didn't find that very funny, and a lot of unnecessary comments were made, we just wanted help with the self checkout not to be make fun off, I don't expect a 5 start service every time I come in this Lowe's, just a little respect from the workers.

Refrigerator bought from Lowes is OK, New service plan from Sears is not…read more My wife and I both work so it was very difficult to schedule two, not one, full days that one of us had to be at home all day to meet the service person. We reported three problems: He fixed one of them by changing the lights. The second - a problem with the ice maker resolved on its own and started making ice mysteriously before the technician arrived on his first visit. We were told on the first visit that he had ordered a part to fix a broken shelf, but on the second visit, were told that this was not an included repair and we would have to order and install it ourselves. Previously, Lowes worked with a local repair company we could speak with to schedule a specific time so would not have to waste a whole day waiting for the technician. And we could have clarified the issue on the shelf. But there was no opportunity to do that with Sears. Just saw that the total cost was $354 to replace the lights. Happy we didn't pay any of this but seems like someone was ripped off. Todd was pleasant and competent, but the program he works for sucks.

After doing a great deal of comparison shopping, we eventually purchased a set of Electrolux…read moreappliances. The price was fine although the lady working appliances was not very knowledgeable about any of the items in her department. Still, that is what the internet is for - don't rely upon store staff for advice. But I wasn't really expecting much either. If you choose to have your items delivered, Sears will call after 6:00PM the night prior to announce their delivery window. Rather irritating actually, since most people in 2010 have jobs and need to arrange to miss work, and the stay-at-home mothers of the world generally are busy with being mothers. There is no reason that in this age Sears can't announce their large 4 hour window that you must sit around waiting for delivery like the cable company. Still, the movers did arrive within this enormous delivery window, so at least Sears is keeping with their portion of the bargain, should you choose to purchase there. However, the chose to arrive with a new white washing machine, with a broken blue dryer. We didn't purchase a broken blue dryer, but were expecting a new white one. All of this isn't the real problem, it just begins here. Calling to complain, the finger point began. "Well, we just deliver them..." "You probably should talk with Sears Delivery Central..." "Electrolux packs the boxes, they did it..." Etcetera. I finally managed to reach the store manager who again try some buck passing when I stopped here - "Look, I bought the dryer from Sears. Not Electrolux, not Delivery Central, but your store located right here. You are the manager - what can you do for me." "I can offer you free delivery." "Not good enough - I already have a rebate for free delivery. You delivered a broken dryer on a date that I managed to make myself available from work. Now, I will have to take another day off of work, but I can't schedule it since I don't know when you will manage to get a white dryer in-stock, and you can't even tell me when it will be delivered until after 6:00 PM the night prior. For this inconvenience, please rebate me 10% of the cost of the dryer." "I can't do that." "Why not?" "I'm not authorized." "Aren't you the store manager?" "Yes." "And you can't authorize this?" "No." "Who can?" "I can contact the regional manager." "There is no one at the store who is authorized to fix things on the spot? Incredible." "Would you like me to do this?" "Yes." -Look, shop here if you like, but realize that either A) the store manager was lying to me and just trying to avoid making a refund, or B) Sears Corp does not empower its managers. Either way, it is rather disturbing. If you have a problem, keep in mind that no one is empowered to correct problems. Eventually, I did receive my refund, but what good is it having a manager if they can't manage?

Bought a washer & dryer in Dec 2011. The store personnel were outstanding. Good product, great…read morepricing (with price-match guarantee). The delivery service is AWFUL! Took them 3 weeks to deliver the dryer despite close to a dozen phone calls to try to arrange a date that worked for our household. The phone scheduling system is inflexible and the personnel are unable/unwilling to accommodate customer needs. Lowe's can deliver NEXT DAY! The only reason, after all that, they kept my $1000 for the dryer was because the salespeople knocked over $100 off the sales price for my troubles.

I have visited this Sears store several times within the past year. We've just purchased our first…read morehome and have had dreams of new appliances. Because this is my first big purchase I want to make sure that I did all of my research. I was bouncing from store to store between a few of Sears competitors as well. During every time the I shopped, I never felt pressured at Sears. I also was helped very thoroughly every time I visited the store. The pricing was right and we finally purchased our appliances today. Michael and Kevin were a big help and really funny. Great customer service has a lot to do with why I purchased my Kenmore appliances at Sears.

I ordered a treadmill online and had it shipped to this store. The product was defective and was…read moretold by Sears.com to return the product to the store it was purchased from. I returned it here, the manager told the woman working the register that they didn't accept returns because they were an outlet store and I had to return it to Jacksonville. The employees at Jacksonville said both managers that work at this store are worthless and that they flat out lied to me. There is no such policy and that they are a hometown store not an outlet store. Complete liars and scam artists! Avoid at all costs.

Excellent service. First time using this business. He returned our message within 2-3 hours and…read moreafter discussing problem and brand of dryer, felt it was worth repairing. Arrived next morning as promised and repaired the dryer. Price was fair and close to estimated cost. Also serviced unit to head off additional break down. Will call him again without hesitation.

We have had several appliances repaired by Calvary Appliance and were pleased with their service…read moreevery time. The technicians are prompt, courteous and professional and seem very knowledgeable. Maggie is an absolute joy to work with when scheduling appointments. I would highly recommend them for your service needs.

We were extremely pleased with the service provided by Joe at Calvary Appliance. He was extremely…read moreprofessional and knowledgeable about our dishwasher, and quickly diagnosed the problem. Our replacement part came in within a matter of days and Joe came back the day it was received to install it. We highly recommend Calvary Appliance.