Amazing service. Dr. Shah was super knowledgeable and friendly. He fit me with great contacts. I…read moreregularly go to him with any issues.

My family and I have been going to Shah Vision for over 15 years (at prior location at the…read moreCherryvale Mall). i am not an easy contact lens fit, but Dr. Shah is always looking for new approaches and fits and makes adjustments if they don't work! My daughter has a difficult prescription and at times needed adjustments every 6 months. Dr Shah and his staff, especially Vie have always been a constant source of support. My family and I highly recommend Shah Vision for their eye care needs

I called today, January 26th 2026 My family of 5 have been…read morecoming to Eye World 8 years, and I have too make sure everyone knows Ms. Jasmine Epitome of Great Customer Service Very pleasant and professional when speaking with her, she was very helpful and patient with me and my questions. Keep up the amazing job you do, good customer service is really rare now a days !!! Thanks Ms. Jasmine

Extremely disappointed. After being a patient here for as long as I can remember, I will never…read morereturn to Primary Eye Care. I had become increasingly dissatisfied over the last few years but continued coming because this was the office I had always gone to. This experience was the final straw. I scheduled an appointment online on August 13th, largely because getting someone to answer the phone is nearly impossible. I received appointment reminders on August 14th and August 18th. On August 18th, the office also called me to confirm my appointment. I spoke directly with someone and confirmed it. On August 21st, I arrived 15 minutes early for my 3:00 PM appointment. At check-in, I was told they were running behind and it would be a while. I said, "Wonderful," and sat down. I wasn't upset about waiting--I expected it. Five minutes later, I was called back to the desk and told I DIDN'T HAVE AN APPOINTMENT because it had been canceled for failure to confirm. I explained that was impossible. I had received multiple reminders AND personally spoke with someone from their office to confirm it. Instead of acknowledging that something clearly went wrong on their end, I was told the phone conversation never happened. Then today, August 28th--SEVEN DAYS AFTER MY APPOINTMENT--I received a text from Primary Eye Care saying my August 21st appointment at 3:00 PM had been canceled. So which is it? I was turned away on August 21st because I supposedly didn't have an appointment because it had already been canceled. Yet seven days later, their own system sent me confirmation that the appointment existed and was just now being canceled. Afterward, I learned that they did essentially the same thing to my mom only a few weeks earlier. Mistakes happen. What is unacceptable is refusing to take accountability, wasting a patient's time, and telling them a phone conversation they personally had with your office never occurred. After being a longtime patient, Primary Eye Care has permanently lost my business and my family's business. Your patients' time matters. Your patients deserve to be listened to. And when your office makes a mistake, own it instead of making the patient feel like they're the problem. I strongly recommend others consider their options before choosing this office.

Love this place because they treat you like family while keeping a very professional environment…read more If you think about it that's a pretty neat trick. Because of their eye professional Shelvy they have earned my business for life. Thank you again for your wonderful service ! I highly recommend All about eyes, Jon Paul Agustsson

Worst place I've ever had to deal with! 4 frames that kept breaking and I get blamed for breaking…read morethem! Forking over 1k worth of money to this place! Stay away and find a better place that's not overpriced and inconvenient. Then want to claim that my expensive overpriced lenses have to be replaced because there have been to many frame replacements! I'll never do business with this place ever again! Worst experience!

Ok I know I did a recent review on Stephanie About a week…read moreago, but ....... I totally forgot to add Ms SERENA She's just priceless and always looking out for the (customers) she's definitely one of the reasons my family and I continue to go at this particular place EYE WORLD, YOUR THE BEST !!!

Walked in with NO appointment and broken glasses. One of the staff took the pieces and said the Lab…read moreManager would restring them in a few minutes. In just a few he brought them to me and said, "You're good to go." I asked about the charge and he said "None." I clarified that I had not purchased them from Eyeglass World and he reiterated, "No charge." Fixed glasses AND strengthened my faith in humanity. Beautiful. Thank you!

My first optical experience was amazing!! The staff and doctor went above and beyond to make it an…read moreefficient and pleasant experience. Even when there were issues with my wacky insurance , they were fun and helpful. Highly recommend!!!

From the owner: We always put our patients eye care first at our Shopko Optical of Machesney Park location. Our…read moreexperienced optometrists provide primary care for all ages, including comprehensive eye exams, prescription eyeglasses and contact lens fittings and the detection and treatment of eye conditions and diseases.

can I just say home town service. I won't go into detail but three years ago I had some state…read moreframes. They were crooked literally for years. I was walking downtown and saw this spot. I walked in and it was the most dedicated spot to being a home town business. They adjusted my glasses ide been embarrassed and insecure about in minutes; they refused to accept any money. Three years later things got screwed up w my insurance. Walmart want 90 plus the frames. I was stuck! Tax season is around the corner and although working from home was going to change. I went into their business; didn't hold nothing back. Yes I'm a felon but I'm three years doing good. The Tech said hold on.... she came back out holding my glasses but not broken! she fitted my lens w out date frames! Again they accepted no money! Wow, we are still souls

Literally amazing!! Everyone here is the best. You should make your appointment now. I was born and…read moreraised here then moved away. Here on vacation. I've been gone 5 years now and they got me in immediately and helped me. Quick phone call to get my current prescription and they got me my contact to see. Life savers!!

Optometrist OD diagnosed me with "wrinkling" of the eye and very early stage cataracts but nothing…read moreto worry about, and told me an eyewear prescription would help me, so she wrote a prescription, and I spent over $800 for new glasses in their office, which DID NOT HELP at all, so I went back a 2nd time, and this time doctor OD wrote me a "progressive lens" prescription, which also DID NOT HELP at all. Frustrated, I finally I went to an opthalmologist MD/DO for a second opinion, who told me I did NOT have wrinkling of the eye, but two cataracts that NO eye glass prescription would help me I called Advanced Rockford Eye Care office manager KYLIE ROSADO, who said they would NOT refund me ANYTHING OR ANY AMOUNT of the nearly $1,000 I spent (exam, testing, eyeglasses). She had no interest in making things right. POOR CUSTOMER SERVICE. BOTTOM LINE - I was lead to beleive that I would see better with new glasses, which I did not, and then they no interest in making it right for me, not even a compromise.

Love Dr King so much! She has been taking care of my eyes since I first started wearing glasses and…read morecontacts a decade ago and coached me how to wear both. She is kind, intelligent, and a great listener who makes you feel very comfortable. I would imagine she'd be great with kids too, providing a comfortable and peaceful atmosphere. Their physical location looks very nice and has a good selection of eyewear, including normal glasses, reading glasses, sunglasses, and blue light glasses. I will say that the prices are a little higher if you don't have access to insurance or a discount plan where they are in network. But if you're in network, I'd highly recommend checking them out!

Dr. Boone is blessed with the skills and knowledge to return eyesight to people with cataracts…read more She is professional, patient and empathetic. Truly a miracle worker. I cannot thank her enough for literally restoring my quality of life through the gift of clear vision. A cataract in one eye essentially rendered that eye mostly useless. After Dr. Boone performed surgery to remove the cataract and insert an intraocular lens, I tested 20/20 in that eye the next day. I would not hesitate for a moment to recommend her to any of my family or friends.

Dr yoon was so extremely rude to me I literally cried when I left. Horrible bedside manner. No…read morecompassion for his patients and very arrogant. Would never go there again.

Doctor may be very well versed in the surgery, but his bedside manner absolutely, is very poor. My…read morehusband had cataract removed in one eye and still needs the other eye done, but this Dr will not being doing it. This Dr continued with surgery while my husband was complaining of pain. He should have stopped surgery and numbed the eye more, instead of continuing while my husband was screaming in pain. Then this Dr had the nerve to accuse my husband of being " too sensitive" and to suck it up." In my opinion, I would not recommend this Dr for services.

Sean is great at helping choose the perfect frame. I always get compliments on my glasses…read moreeverywhere I go. All of the staff are very helpful and knowledgeable. My husband and I have been coming here for many years. I would absolutely and have recommended family Optical to family and friends

the people at family optical in rockford are awesome. especially shawn. helped me pick out…read moreframes and when they came in adjusted them perfect. love this place. best optical care in rockford. would recommend family optical - rockford highly to friends and family.