TL;DR Managment/ownership treats customers and employees terribly, would not spend money here…read more Repeat bad experiences, I'd rather buy online than go back in this store. As an avid adventurer of the western US, I tend to visit outdoor stores wherever I travel to see what their idea of adventure is there and take the chance to upgrade gear that's frustrating to use or worn out over time. I've visited Bill Jackson's on two separate occasions now, heading in each time with about $500 worth of gear in mind to shop for. The first time I came, I got great help from multiple associates and planned to purchase gear off of their advise, but witnessed a confrontation between management and an associate that I recall as mild but disruptive enough it made me leave the store without buying anything. I didn't come back for about 8 months. Now I'm back in town for a few weeks of work before heading on a 2,700 mile bikepacking journey and really needed to grab a few items I hoped they'd have in stock. Being interesting in all outdoor activities, I started talking with an associate about the ski shop they were building the last time I was here. He keyed in that I had ski knowledge from my time tuning skis and custom fitting ski boots out west and started talking to me about part time work as they expected to need some extra hands with ski knowledge and took me to show me their ski selection. To get there, we had to walk through an area that he explained was sectioned off for an upcoming sale, so not yet available, but the necessary route to the still-open ski shop. He made a pretty good case for their ski shop and my wheels were turning about coming to help them out in the fall. On our way back through the sale area, I asked a question about the items we were walking past and the associate was very clear that those items were not available for sale until the official sale start date, but took the opportunity to educate me about them(I knew very little about diving equipment but am curious to learn). I was quickly convinced that a decent snorkeling kit was necessary equipment to enjoy the area and decided I'd get a setup. Before he got a chance to redirect me to where the currently available snorkeling gear was(I could tell it was coming, this area was also tiny compared to the sale area), an angry manager/owner appeared ready to tear apart the kind and helpful associate that had just taught me what I needed to know to spend an extra couple hundred dollars on top of the items I was already planning. I hurriedly left the area while she continued to holler at me and once I passed the threshold of that room I heard her resume berating the associate in anger. I walked myself over to the full price scuba stuff and found another helpful associate, but I could not bring myself to buy anything from this store after that experience. It was not unreasonable for her to ask us to move along since we had stopped in a place we were meant to pass through, but she was incredibly rude to the associate for going above and beyond to take care of an enthusiastic customer. I won't spend money here, that manager is the most unkind person I've encountered since I've been in Tampa. In a town of incredibly kind people, there is no place for that. Very sad, I really wanted to like this store. The associates seem to be knowledgeable and passionate about the outdoors, but they don't deserve to be treated that way.

Melissa was super helpful in helping us pick out a roof rack, as well as other accessories, for our…read morepaddle boarding and kayaking adventures. Store also has a huge selection of everything a person could need for their next adventure!

I do not recommend buying from this place if you intend to return the item unopened and the reason…read morewhy I did not recommend this place because today I tried to send my item back that I purchased and I have to pay $93 so what is the point for doing a return? If I'm not gonna get the money that I paid back for it? That's the whole point of a return. Customer Servise was pretty okay. I don't have any complaints on that but again if you're going to do this, you need to provide us with return slips.

Very nice Open House and BBQ at Pilot Mall in KLAL on Saturday. Plus the FAA seminar tie ins made…read moreit informative as well as enjoyable. Thanks Pilot Mall :)

This is the only sports store in my neighborhood and they always have exactly what I need. The…read morestaff here is great as well.

Good place easy to get firearms sometimes the employees don't have much gun knowledge but overall…read morenice place to come get all your gear nice friendly staff

So...absolutely ridiculous! If you use a Cash app card, they will not return to the card and only…read moregive a in store credit. Though Cash App is a debit that is backed by a bank. This maybe the case for Venmo as well. Just an FYI save the next guest the hassle. I will no longer shop here or at any Dicks and will take this up with corporate. No where, at time of review, is this stated on their website. It states it will go back to original form of payment. After a 17 minute call w/ corporate I was told they jave to accept original form of payment. Thus, giving the appearance of poor, uninformed communication with store management.

So many employees So little service…read more Didn't buy anything, but I had planned to! Spent 30 minutes in store trying to buy a set of golf clubs

Came to check if they had a part for my boat. Excellent customer service. Employee took me right to…read morewhere the item was and recommended other items.

Just awful. Stopped by today to find a sign on the door…read moresaying CLOSED FOR LUNCH BREAK- When I looked inside there was multiple people walking around the store (employees) - I get it... everyone needs a lunch break, but you're telling me the entire staff has to go to lunch at the same time?? Their "lunch break" shut down is not listed anywhere other than when you show up and find the doors locked. As I sat in the parking lot waiting to see if this was actually a joke, I watched four other confused customers walk up and pull on the door just as baffled as I was and showing the same disappointment in their faces and body language. I finally decided to take my business elsewhere. Too bad for you WM - I had planned to spend hundreds of dollars on specific items that I needed for a project to be completed today... not to mention the losses you took from the other four people I saw walk away. No wonder I heard this is a struggling business. They don't give a crap about customer service or their customers. Just poor.

The WORST Company I've Ever Dealt With! Their name truly…read moresays it all -- I should have known better. I ordered a shotgun back in August, and after months of excuses, ignored calls, and unanswered emails, I had no choice but to involve my bank to issue a chargeback. They kept claiming for nearly three months that the gun was being "engraved" and wasn't ready, but nothing ever happened. They never answer the phone or return voicemails, and from what I've read, this seems to be a pattern -- when customers ask for a refund or try to cancel, they only offer a store credit. What a joke! This is by far the most irresponsible and unreliable company I've ever encountered. Do yourself a favor and avoid them completely. Go with a reputable dealer who actually values their customers. At the rate they're going, I wouldn't be surprised if they end up out of business soon.

I did not try to buy from this company, I was trying to be one of their vendors, as I sell…read morewholesale to online merchants. The reason that all the negative complaints involve very long delays, is because this owner wanted to buy some items from me, one being a Colt M16A1 stripped upper receiver, but he has no money to buy anything. So he advertised the two items from the pictures I sent and then was trying to get a large amount of orders before he even bought anything. In other words he was selling something he did not own, or have in stock. After two weeks of trying to get him to send the money so I could ship the items which he had already sold to you, his customers, he still would not respond so I sold the items to someone else. Then he begged me to send some so he would not have so many complaints. But I refused as he seems rather shady. It is amazing that he would sell something he doesn't have, then not even buy them until over 3 weeks after his email blasts went out, everyday. I was thinking, he must have some very unhappy customers. He had no right to string me along for three weeks, and after I tried to get him on the phone multiple times I just sold them to another online retailer. I don't see why anyone should order from someone when they probably don't really have it. He told me he doesn't buy anything unless it is already sold. How can you operate a business like that? But he overloads the customer base with email blasts and then tries to find the product. Terrible business model, and very frustrating for the customer. Unless you can go there and see the item, you really should just assume that they don't really have it, regardless of what they tell you. To me its borderline fraud. Good luck and best regards, Paragon Sales Inc