Followup to address the clearly delusional accusations on the part of the owner: Elaine, I suggest that you seek professional help, because your grasp on reality is tenuous, at best. First, I NEVER even SUGGESTED that I wanted a "free vacation", let alone "directly threatened". I asked for a partial refund , due to the unsafe and unacceptable condition of the rental, the HOURS wasted re-packing, driving, and unpacking. The second property rents for less than the first when compared on your own website. I can't fabricate that, it is the reality of your pricing structure. I am happy to provide screenshots of our limited conversations. In fact, I never responded to you, Elaine, as I had by then seen your outlandish responses to other victims of your company and recognized that you are not interested in rational solutions, but only attempting to bully anyone who calls you to account for your nonsense. You are simply lying. Second? Go ahead and look at my Yelp history. I generally give four or five stars to boost businesses which have worked hard to earn glowing reviews. I used to manage a European-owned boutique hotel in a resort town, so PLEASE believe that I understand how seriously reviews can impact guests' decisions. I don't enjoy giving low reviews in the slightest, but I am HAPPY to do so when uncaring scumbags try to make a quick buck by slinging an inferior product. Another lie from you. "A leak began hours after my arrival"? PLEASE. There is NO WAY that that level of damage began anywhere NEAR my arrival. Not to mention that unless you are unfamiliar with the science behind the flow of time, a leak beginning AFTER my arrival could not have caused damage BEFORE we arrived. Another lie from you. The linens being "squeaky clean"? False. I provided the photographic proof. Also, there are references in your reviews to you and "Lance" having a cleaning service, so it's not a big leap to assume that you can manufacture whatever documentation that you would like. Your laughable documentation doesn't supersede my eyewitness account. You could take honest feedback and experiences as an opportunity to examine your operation and improve, but instead, you get defensive and attack those whom you have wronged. Suggesting that I "could have" and "probably did" bring in a bug from outside? How desperate ARE you to avoid taking any responsibility? You are frankly despicable and should be ashamed of yourself. Nobody is blackmailing you. I stated an accurate account of your property. I'm sorry that the honest portrayal is at odds with the fictional accounts on your page, but you cannot bully me into silence. You are a liar and a cheat, with no concept of decency. I shared my experience as a warning to others who may consider renting your unkempt hovel. The second property was a definite downgrade. Your team was very kind. I will grant you that fact. They cannot help it that they work for a psychopath. Now, I challenge you to produce a shred of evidence that I "directly threatened" you with a bad review, and I further challenge you to substantiate your claim that we were ever offered a refund of any sort, because that categorically did not happen. I would have gladly accepted that, as my brother lives an hour from Chincoteague and offered to let us stay there if your company could not make the situation right. I wish that you actually HAD offered that, as I would have gladly accepted. Again, you lie. Shame on you, Elaine. You are a liar and a cheat. read more

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Wow, there's a lot of hate on here but I have nothing but good things to say about this business. We have been renting from them for 5 years and have had only the minorest of issues, which can be expected when renting a beach vacation home (not enough forks at one place and ants had gotten into one of the kitchens at another and it was quickly addressed). We have rented about 10 different properties and all are true to the photos and descriptions. Check-in is easy and keyless, all have WiFi, and I LOVE that linens (sheets, towels) are now included! They always provide a welcome bag with a couple rolls of toilet paper and dishwasher tabs, etc. to get you started. I also love not paying extra fees to third party sites, so we book direct. This is our go-to vacation rental location! read more

UPDATE: I've read other reviews and they are right aligned with what I said, Elaine takes no responsibility for anything her company does. If you actually think we would have defeated on the floor, you're as about as small as your company. We will only rent privately, never again from a rental company. YOU... not your team have ruined that. I hope the whole free world sees my review along with others. That's why you're rated a 1.8. On to the next! Elaine with seaside is nasty and takes everything as threat instead of addressing the issue at hand or admitting that there might be a n actual problem. We've been staying at Seagate on 30th street for over 35 years and this was the most inpersoable rudest customer service we've ever received. The water was shut off for hours with no notice and they claim they didn't know it was happening for maintenance. And then when Elaine wants to respond back, she claims it was an emergency. What is it? Maintenance or an emergency? We get emergencies happen in life, but our concerns kept being dismissed. Having no running water in a business without notice is against the law when people with medical conditions depend on running water. If we had gotten notice for maintenance happening, we could have prepared better for that. The room itself was nice, the company that rents it out not so much! Make sure to reconsider where you rent if it says Seaside vacations. I know we will! read more

802 GOLDEN SANDS Our stay from 7-4 thru 7-7-25 Unit was to say the least dated and not very clean. The refrigerator door and appliances were filthy. On Saturday 7-5-25 10:37am reported to the text line given to us that the ac was not working properly. It was 80 degrees outside and was barely able to keep the unit at 75 degrees. Also the master bath shower door was not sliding at all. Looked like the original door and probably should have been replaced about 10 years ago. Also, at 8:43pm reported that the tv in the main room was not functioning. AC and shower door were scheduled to be inspected the same day. Saturday 7-5-25 AC and shower was rescheduled to Sunday 7-6-25. No one ever showed. Supposedly, someone showed up Monday morning(the day we were leaving). We were at the beach till 10:30am and when returning, same problems existed. Nothing had been done. AC still not working... Shower door not operating properly... TV not operating at all.... Poor customer service for what should have been a great weekend. read more

PLEASE! BEWARE!!!! It is no surprise that there are 9 prior reviews out of 12 showcasing what an absolute nightmare it is to work with Seaside Vacations, but alas here's our story. Our annual OCMD family vacation had a poor start when we learned there weren't any towels provided that were promised and quickly turned for the worst Day 2 when our AC started to malfunction. Given the 80+ degree days in July an operating AC is critical. We contacted Seaside Vacations to let them know that although there was air pushing in the main living room (where the thermostat was located) the vents to the bedrooms were completely blocked and it was stifling. They sent a tech to evaluate and texted us that the AC was frozen, so following their instructions we shut off the unit for one hour. The next morning we awoke dripping with sweat in our beds finding not even a whisper of air moving. We again reached out to Seaside Vacations who let us know that the ENTIRE SYSTEM needed to be replaced that they would search for a nearby replacement condo to stay in for the rest of our stay(read the receipts attached below). We received a call back that nothing was available, but they would send fans for our inconvenience and to let them know what else they could do to help. Obviously, as any sane person would, we requested some form of compensation for our suffering. When making this request we spoke with Lexi who guaranteed compensation would be granted, but the amount would be determined by her manager. Being reasonable people and the next day being a holiday (4th of July) we waited for a call back. We did not receive one until we called multiple times only to be met with mockery, arrogance, and downright the most repulsive professional behavior from managing partner, Jason McConnell. It is BAFFLING that one can speak to another human with such disregard and still be employed. It is very well clear at this point after our conversation with both Jason and Dorothy that Seaside Vacations does not have any respect for their customers and we will not be compensated. This review is simply a PLEA to anyone seeking a fun peaceful vacation.. DO NOT BY ANY MEANS book a property managed by Seaside Vacations. PS: I cannot wait for Elaine's response of complete disregard for our troubles as SHE has clearly coached her managing partners and employees to have the same lack of integrity and tactless behavior. read more

Seaside Vacations - Vacation Rentals Near Me - Chincoteague, Virginia

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Offers beautiful houses on Chincoteague Island, VA. HAVE STAYED AT Pony Paradise and Painted Pony Cottage. Both prime locations, especially during Pony Penny week. Very close to everything and walking distance to most. Seaside Vacations employees and owners are so friendly and easy to work with. Puppy friendly too!! Love the island!! read more

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Horrible what a nightmare. Runnnnnnnnnnnn!!!!!!!!!!SEA SIDE vacation rentals. 4701 alantic ave #14 we rented. Horrible we where 8 hours a way from home. And made these reservations in January. We look up what we thought was the best company seaside realty. Which turn out Horrible. I just got off the phone with Dorothy I've talk too her. Becca, Megan kaylie. My first message was sent about the house smelling of urine. And the mattress cover completely stained with urine marks. The ac wasn't workingon second or third floor. We had to clean the house there was over 7 ppl that came during our 5 day stay. The bathtub was completely back up Mold all over. Had to scrub bathtub before and after plumber. It was debate that the house smelled of urine by Dorothy & Becca because cleaning crew was out there and maintenance workers. Please keep that in mind as we go further into this. I'm attaching pictures and text message. I was just told if it was that Horrible why didn't we leave!!?. We plan this trip since January so we had many plans that has nothing to do with the house at all. Time off of work. Finding pet sitters reservations etc. We where not offer a different place too stay. In the end we where givin 10 percent of the cost it was around 4200 for the stay. I'm livid she explained that every time there was a problem why this is true. was it fun having ppl in and out ? Was it fun having no air the first night? Was it great having to clean? Was it fun having to debate urine smell or have them come out no it wasn't at all. Was told the cleaning crew has since been let go but what about all the other ppl that where in the house because new owners bought it ??? No one seen all these things. This isn't little crumbs on the counter. Nor wear and tear. Owner reach out to me I ask for full refund. We didn't even. Get the 10 percent refundMessage from owner Holly, we are truly sorry that you are upset with your experience with us. You clearly have a motive by posting all of your false information and photographs after you stayed in our home for 3 nights. Including our personal information on social media is also completely uncalled for and will not be tollerated. We will no longer continue to correspond with you and wish you the absolute best in your future endeavors. EDIT !!!!!!!!!!!!!!!! I'm in complete shock on her response. Why would I ever do anything like that? You trying to make me look bad is fine. You can see that it's the same house. You habe since removed your fb reviews on the fb page as there was alot of adults In this household. You offered us 10 percent if I took down my posts. You can fool some of the ppl some of the time!! I've had 10 plus ppl message me with similar nightmare vacation LOOK AT THE OTHER REVIEWS ON YELP. ON HER SITES, SHE HAS THE NEGATIVE ONES REMOVED. THE LIESSSSSSS The messages are from a auto number that everyone had that's hoe you check in and out. If you look at the dates and time. The ac wasn't handled in minutes but rather the next day in the afternoon!!!!!!!!!!!!!!!!!!!!!!!! I'm still so upset about this trip and how this was handled. read more

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EDIT: I just saw Elaine's response to my review, and it is all lies. I am stunned. - I never told her not to send a cleaner. I told her I didn't see a point in sending a cleaner since we were leaving the next day, but if it made her feel better, she could. But then she didn't. - She never spoke to me about the door or maintenance man, and I never told her the "door was working better" - never happened. The door was never working better. - She claims "upon inspection" they did not find any cleaning issues. Upon inspection when? And who was doing the inspection, her cleaning staff that was responsible for the original mistakes? - She was very rude to me in our correspondence during my stay, and then again after I left a bad review on Airbnb and she was mad about it. To be totally transparent, I have screenshot our full email conversation, starting with my initial email complaining about cleanliness and ending with my follow-up email asking about the refund on the cleaning fee. I have never see such blatant lies. My experience was very similar to the other 1-star reviewer's. Elaine Stitcher, the co-owner, was rude and dismissive of our complaints. If Elaine ever sees this review, she will very likely deny what I'm about to say, but remember this Elaine - I have our emails. I have pictures. I have videos. It was dirty, I was given incorrect check-in info, and the host was apathetic and disbelieving of my complaints. First issue - I had received multiple emails about the key code for the lock box. They sent me multiple key codes. But when we arrived, there was no lockbox. After 10 minutes of searching we realized the key was taped to the door, but no one bothered to tell us. Next, the roller to the sliding door was broken. We were warned about this, but we were also told maintenance would fix it ASAP. No one ever came by to fix it, so we had to yank and pull on the door with all our might the entire weekend. We get inside. The floor is littered with crumbs and grass...whatever, we just want to start our vacation. We clean it ourselves. We start unpacking. My husband notices the dish drainer, which is caked in grime and onion shells. See the photo I uploaded. We put it under the sink and lay paper towels for dish drying. We use the bathroom. It has a funky smell, but don't know where it's coming from. Two days later we find out - there is a rotting hamburger in the garbage underneath the bathroom sink. The hamburger was the final straw. I emailed the hosts, voicing my displeasure with the room's cleanliness and asking for a refund on the cleaning fee. Elaine, one of the hosts, was sympathetic while at the same time admonishing for not telling her about the dirtiness sooner. She swears up and down there must have been a scheduling mix up and asks to send someone to our room right away to clean it. I tell her it's kind of pointless since our stuff was everywhere and we were leaving the next day, but if it made her feel better, she could. She never sent anyone to clean. Meanwhile, we can't use our outdoor space because the AC unit from the room above is dripping directly on it. I have videos demonstrating this. The day we left, I emailed Elaine and asked her if she planned to refund our cleaning fee. She says I never asked for a refund, and since it was only one issue that she didn't see a point. I tell her I indeed did ask for a refund on the cleaning fee in my original email (I have the receipts to prove it) and that it wasn't only one issue, it was multiple. She writes back saying she'll see what she can do, and that's the last I heard from her. I would have left a mediocre review instead of a bad one, but the host's apathy to the issues we dealt with and her blatant lying made me leave a one-star review. I would love to share our email exchange because most people would remark "what is this host thinking saying these things" but I'm unsure of the legality of it. read more

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This unit was dirty. The carpet was very worn down and filthy! Horrible or customer service when the fridge broke we had to through away all of our groceries. Someone came out to "fix it" didn't fix it and left the trash all over the place, and in the garbage can we were using! Looks they they have or just had bed bugs!!!!!! There was also an infestation of ants and what appears to be bed bugs. Warning beware of these condos !!!!! read more

Seaside Vacations - Our bed the box spring!!!!!! - Vacation Rentals Near Me - Chincoteague, Virginia

The ac was broken in our condo when we arrived for check in at 4:30pm! We had to stay at a hotel bc it was 80 degrees in our place. I called on call 4 times that evening and every time the girls who I spoke to were rude and said they would alert on call and someone would get back to us and no one did until the next morning when I called the office when they opened at 9am. Also, the cleaning service did a terrible job cleaning and it looked like no one even cleaned the floors. There was a wet carpet shoved under the bathroom sink, and holes in the closet wall. Laundry room door was broken and the blinds were broken and just leaning against the wall next to the slider. We had our 8 month old, a 6 year old and an 8 year old with us so it made everything so much worse that no one would even call us back about the ac. I will never use this rental company again. read more

If you insist on a rental from this company (which I suggest you avoid like a coughing COVID patient), do it on Airbnb and ONLY communicate with them on the Airbnb platform so there is a record of it. They will give you their personal numbers and insist you communicate with them that way...don't. My husband and I wasted a week of our lives arguing with the owner of this rental company while staying at 'Paradise' (don't worry, they sold it to some poor souls). I won't go into lengthy detail because reliving that nightmare is just that but we arrived to a filthy floor, stained gross furniture, broken door handles, many broken big ticket items (jacuzzi tub, dryer, bedroom TV), and rude dismissive staff every step of the way. They let service people in while we weren't home first with little warning (not enough time to get home to be there), then with no warning at all (we arrived home to a new - wrong, appliance one day). Elaine is BY FAR the WORST business person I have ever dealt with. She's rude, nasty, and a liar. She throws her staff under the bus and dodges responsibility. After all the issues we had her true personality came shining through and she just made up lie after lie because I reported them to the better business bureau. She stated I asked to check in early and was mad when told I couldn't (like I'm some pouting 4 yr old) but the truth is that my husband worked that day, we didn't even leave NY until after 4pm, there's no way I would have even asked for that! Try again. And that linen rental? Since I never experienced that I assumed they at least made up the beds. Nope. We arrived at 2am to two bags of linens thrown in the the lower level. We had to drag everything up to make up our beds. And my favorite, the 'amenity bag'. They should really look up that word because the last time I checked toilet paper and dish soap are NECESSITIES, and provided by every other place I've stayed at, and then some. We rented this townhome as a gift to my husband for his birthday and a break to us from working through COVID (I'm an ICU nurse) and it was literally the WORST vacation of my life. I won't even return to this island because their ugly signs are everywhere and would make me shudder. Run. From them. read more

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wow. So I booked this vacation 7 months prior...via airbnb. Pulled into town to find that the place I booked (and paid for 5 months earlier) was not available...no record of my reservation. The local company who managed the reservation( Seaside Vacations) blamed airbnb and kept telling me 'do not contact airbnb, we will handle it;' So now seaside vacations tells me it's not their fault...contact airbnb. I guess the worse part is Seaside Vacations refuses to even say they are sorry, telling me to me to be 'thankful' that they found me a place to stay and that they 'saved' my vacation'. No, they didn't save my vacation....it wasn't anything like I booked. Avoid. read more

I should have checked Yelp before renting from Seaside Vacations. If you want to be lied to, shuffled around, and treated with profound disrespect, this is the place for you. This is a terrible business that is poorly managed and feels no obligation to provide the amenities that their properties claim to have. I see now why they contacted me off AirBnB -- which is a violation of AirBnb Terms: they must be attempting to avoid all the scathing reviews that they would otherwise receive if they rent on a platform that is actually subject to user reviews and actual accountability. I remain absolutely stunned by the way I was spoken to by the owner Lance Stitcher. I have never encountered a supposed professional more indifferent to his customers and intent on making a buck over being a decent human being. I came on vacation to relax after a long few weeks, but after encountering the disaster that is the management at Seaside Vacations I feel like my blood pressure will never fully recover. read more

Booked in June for a week in August in Ocean City. As the date came closer, Maryland was added to the Restricted Travel States for those living in NY (me) so I unfortunately had to cancel. My dates were then marked as available and condo was fully re-rented. I was still however charged ~$500 (16% of rent + $70 processing fee) even though all days were re-rented. ***Just to be clear, had my cancellation been for frivolous reasons, or the condo not re-rented, I would be 100% ok with this. We were in a pandemic and no attempt was made to do the right thing financially by Elaine. There was no out of pocket costs to relisting my dates on your site and again, ALL DAYS WERE RE-RENTED but you still had to make the money grab. Just something to think about before you book here. It speaks volumes to the integrity of the company. FYI. Maryland was added to NYS ban list on July 21st. I booked June 20th... LIES: "We also offered a full credit to be used in 2020, and you declined - you would not have lost a dime if you had chosen this route." Please show me where this was offered.. That's what I wanted! to reschedule. See attached email... Show me where it was offered and I will delete my review. Please be honest... Ironic how other reviewers claimed lies as well. read more

Seaside Vacations - Not going to stoop to lying. Proof is in the emails. I clearly asked to reschedule. - Vacation Rentals Near Me - Chincoteague, Virginia

The rental itself was nice. I have stayed at Captain's Cove many times with another rental agency. A few days into our stay, after a relaxing day at the beach, my fiance and I stopped to get take out, while the other two couples headed back to the rental home. When we pulled up, there was a woman and a gentleman waiting in a truck. We parked and as I opened my car door, the lady asked to have a word with me. I had no idea who they were, but I walked over to the truck. The lady seemed nice enough and started telling me that one of our three vehicles was parked too close to what looked like a green trash can lid on the grass but was something pertaining to the septic. Before she could finish speaking, the gentleman started firing off about how expensive it was and told me how much it costs, how the HOA has rules and then started questioning how many people were staying at the property. I tried to express that I understood and would rectify the mistake that the young couple made by parking about 3 ft away instead of the required 5-7 and I answered the questions about who was on the property but he then made a comment about how it was hard to believe the amount of people and cars and I could only repeat what I just said. The lady seemed to try to interject calmly but the gentleman's tone was very unprofessional, confrontational, angry and aggressive. I felt VERY uncomfortable. Once they seemed satisfied enough with their questions, I asked if they could please tell me who they were and the lady replied saying that she was sorry they didn't identify themselves, that they were the property managers. The conversation ended there and they drove away. I'm a home owner and understand the concern that they had but there's a right way to communicate, especially when you're talking to a customer who separated that time to have a relaxing week with loved ones. That energy was not what I needed while on vacation and the interaction made me feel unwelcome. When I was done talking to them and got back to the car to help my fiance grab the rest of the stuff, the first thing my fiance said was that the gentleman's interactions were aggressive and unprofessional. In the future, I will be renting from the agency that I used on my stay at Captain's Cove the years prior. read more

We stayed at Captain's Rest and had a great stay. The property was spotlessly clean and the kitchen was better equipped than any condo/townhome we have rented in the past. The people at Seaside Vacations were very responsive to the few questions we had. Would definitely stay there again! read more

Run, do not walk, from Seaside Vacations LLC of Chincoteague Island, Virginia. In August 2018, my family and I rented a vacation house through Seaside Vacations that was not as described. Neither the listing description nor the photographs matched the real condition of the property. We arrived to a property -- advertised as a "Celestial Delight" with "amenities, charm, water access and more," - that wasn't cleaned or properly maintained. In the bathroom, the tub was dirty and the sink drawer had ample hair shavings from a previous guest. The kitchen walls and refrigerator - even its exterior - had grime and food on them. The "true treasure" of the master bedroom, featured a largely dilapidated window screen, broken blinds, and dressers with unhinged drawers, which rendered them unusable. Throughout the house, many of the screens had large tears and holes and some of the windows did not even have screens. (Chincoteague, surrounded by salt marshes, has an abundance of extreme and aggressive mosquitos; even with 30 % DEET, they were an awful nuisance). The listing photos of "stunning views" obscured the fact that that the property is the second house down from a very busy causeway intersection (we made eye contact with drivers from the living room); an obstructed view to the left; 24-hour flashing Island Resort Hotel and Gym sign on the right; and, many ugly power lines. It was so unpleasant that we did not sit on the porch a single time. The property's "waterfront across the street," was off-limits due to reconstruction of the pier, which involved several pieces of heavy equipment and machinery. Dismayed, I visited Seaside's office and followed up with emails. Elaine Stitcher, the co-owner and marketing director, replied that I was mistaken and dismissed my complaints and my requests that she visit to see the problems herself. With regard to the screens, Elaine said the owner was waiting for one to come in. (Although Church Street Supply in Chincoteague repairs screens within 1-2 days and usually charges $10, Elaine said she couldn't do anything, adding that the screen and other problems "did not hinder enjoyment of the property at all . . ."). As for the inaccessible waterfront, Elaine stated that she had no control over construction. (This is correct, but part of a broker's responsibility includes the obligation to warn tenants about hidden -- not obvious -- aspects of the rental property that could cause injury or substantially interfere with tenants' safe enjoyment and use of the property). About the misrepresented view, she waxed philosophical and wrote "life is about perspective - you can face the power lines or you can turn your head and face the water." After I sent photos, Elaine said she would speak to the crew immediately and, in two separate emails, said she would issue credit my account. (No one came to make repairs and she never credited my account.) Elaine subsequently offered to release me from contract and reimburse payment, but because she hadn't issued the promised credits, I had little trust or confidence that she would honor her offer and declined. In short, Seaside Vacations LLC did not carry out services competently or in accordance with state laws and regulations. The agency did not disclose material facts relating to the property about which it had - or should have had - actual knowledge. Rather than correct the problems and provide relief, the co-owner was insensitive, nonresponsive, and noncompliant with the 2018 Virginia Maintenance Code. Code Section 304.14, for example, states "During the period from April 1 to December 1, every door, window and other outside opening required for ventilation of habitable rooms . . . shall be supplied with approved tightly fitting screens of not less than 16 mesh per inch . . . " Air conditioning is not an exemption for this requirement. My family's experience was so unpleasant that I have avoided thinking about it. I hope that this and my formal complaints spare others from a ruined vacation. read more