During COVID-19 they refused to amend their agreement for those who could not travel- you could…read morecancel the agreement but at a monetary loss of 15% and a refund only if they rented the property. I have 4 separate emails over several months stating they wanted to abide by the terms of the agreement, despite escalating situations in their region. Fair enough-it is a legally binding contract. However, one week before check-in, I receive notification that they have amended check-in hours due to COVID. Given that the agreement specifically references check-in/check-out times and does not include the needed language to amend without my counter-signature, it is only fair that they follow the agreement the same way they are asking us to do. You can't have it both ways. (Also, when I asked to see my signed agreement, which I had in my possession but wanted to see what they would send- they sent an altered, unsigned agreement- highly unethical!) Good thing this is a legally binding contract. I will live up to each clause, and I will pursue each clause they disregard in a separate venue. The big take away I learned from working with this company is that they truly only care about their bottom line.

Due to COVID-19 restrictions we were unable to travel yet still didn't get the full refund even…read morethough they were able to rent both houses for the full time we had reserved. Requested full refund but did not receive one - I've filed a complaint with BBB. Would not recommend this company.

When you first arrive at Lighthouse View, you will be blown away by the breathtaking view of the…read moreAssateague Lighthouse (hence the rental's name). But once you step inside, you'll never want to leave. This townhouse rental is beautifully decorated with soft, cool colors and beachy items everywhere. It provides enough room for a small family (we had 5 and were plenty comfortable). Almost everything you could need is provided. I cannot say enough good things about this home and cannot wait to have many more stays here. I was even able to contact the owners directly when I had questions after the rental agency was closed for the day. I would highly recommend this house to anyone...just don't pick the week I want :-)

From the owner: Located right on the water with your own private dock. Lighthouse View offers spectacular views…read moreyear round, as well as direct deep water access (the public boat launch is less than 100 yards from our front door). You can moor your boat or kayak by your front door and enjoy time on the water in this scenic gem of Virginia's Lower Eastern Shore. Lighthouse View has two bedrooms (sleeps 6 comfortably) and two full bathrooms, with an extra half-bath downstairs. Everything else you could possibly need is there for your use, including a barbecue, crab cooking pots, as well as crab traps for catching them right off your dock! Beach chairs and patio set with an umbrella so you can enjoy meals and hanging out on your deck. This part of the east side of the island is relatively free from trees (places where mosquitoes hang out) so there isn't a need for a screened in porch with Lighthouse View.

If you want to stay in well maintained homes, without insect problems, that also have good customer…read moreservice to assist when problems arise, do NOT rent through Harbour Rentals. After our experience with Cattail Cottage and Harbour Rental's staff and management, we will never be booking them again. Arriving at Cattail Cottage this year, everything seemed to be okay except that the only actual couch in the house in the back room is stained. We did not mind this much because we were not visiting Chincoteague to sit on the couch. One day, after getting back from dinner and hanging out in town, we arrived back to see that the house had become infested with hundreds of ants. Most of the ants were located in the bathroom right off of the bedroom, which unfortunately has a type of barn door on a slide which does not reach the floor to close off the bathroom to separate this issue from where we would be sleeping. We reported the infestation to Harbour Rentals that night and followed up again in the morning and repeatedly throughout our week in Chincoteague after sleeping elsewhere beginning that night. The office only gave us six Terro ant bait traps for hundreds of ants. After spending most of the next day playing exterminator and cleaning the house on vacation, the ants seemed to subside for that day, however, they returned and were now also in the kitchen, especially by the sink, even though we did not use the kitchen other than storing things in the fridge. We repeatedly reached out to Harbour Rentals requesting a call from the manager, named Anita according to office staff Bill and Sandy, throughout the remainder of our stay and never heard from her. Upon dropping off our keys on the last day, Sandy was in office and stated that Anita had visited the house without telling us and while we were not there. Sandy stated that Anita did not find any evidence of ants in the home, however, prior to us dropping off the keys, we did our own walk through of the cottage and found even more ants, both dead and alive, all around the home and took a video which showcases this. We still have not heard from or seen the manager, Anita, after having repeatedly requesting a call, sending an email, and visiting the office in person multiple times.

We stayed in one of their townhouses with our family of six. The place was well stocked (minus a…read moredustpan) and clean. We had no issues with checking in or getting our security deposit back. The two parking places were close to the entrance and the location is good, but pretty much anywhere on Chincoteague Island is fine since it is small. The kitchen allowed us to eat a few meals in and there was also an outdoor grill which we didn't use. We'll probably stay here again on our next visit.

Perfect for all 4 couples!…read more 2nd stay at Spinnaker Waterfront and it's even better than the last time. We stayed with 3 other retired  couples this time and enjoyed having our own bedrooms and bathrooms. One chilly and rainy day we couldn't go fishing but enjoyed the fireplace and appreciated the nice dry firewood the owners supplied. Really enjoyed seeing the Chincoteague wild ponies again, and this time we did get to the Wallops NASA base.   We are planning on bringing our grandchildren for a week next summer. There are so many free activities that we can enjoy with them from catching crabs and swimming off the dock,  surf fishing on Assateague, and even climbing the light house.  Plus the 2 visitor centers on Assateague and Wallops can keep them busy if weather doesn't let us enjoy the National Seashore which is my favorite beach. Especially enjoyed lots of take-out seafood, and the savings vs eating in restaurants. But cooked lots of great breakfasts in the wonderful kitchen that was exceptionally well stocked with everything from paper products to spices and every pot and pan you can imagine including a large crock pot for our gang

Spinnaker is the perfect house for a family vacation. We spent most of the week enjoying the house…read moreand all it offers. Our favorite activity was eating smores off the grill on the back deck after eating dinner on the screened in porch. Our first time in Chincoteaque and we never made it to the beach - no need to when the water is in your back yard! The owners take care of the property like it's the home they live in all year round. We already booked a week for next year!

Followup to address the clearly delusional accusations on the part of the owner:…read more Elaine, I suggest that you seek professional help, because your grasp on reality is tenuous, at best. First, I NEVER even SUGGESTED that I wanted a "free vacation", let alone "directly threatened". I asked for a partial refund , due to the unsafe and unacceptable condition of the rental, the HOURS wasted re-packing, driving, and unpacking. The second property rents for less than the first when compared on your own website. I can't fabricate that, it is the reality of your pricing structure. I am happy to provide screenshots of our limited conversations. In fact, I never responded to you, Elaine, as I had by then seen your outlandish responses to other victims of your company and recognized that you are not interested in rational solutions, but only attempting to bully anyone who calls you to account for your nonsense. You are simply lying. Second? Go ahead and look at my Yelp history. I generally give four or five stars to boost businesses which have worked hard to earn glowing reviews. I used to manage a European-owned boutique hotel in a resort town, so PLEASE believe that I understand how seriously reviews can impact guests' decisions. I don't enjoy giving low reviews in the slightest, but I am HAPPY to do so when uncaring scumbags try to make a quick buck by slinging an inferior product. Another lie from you. "A leak began hours after my arrival"? PLEASE. There is NO WAY that that level of damage began anywhere NEAR my arrival. Not to mention that unless you are unfamiliar with the science behind the flow of time, a leak beginning AFTER my arrival could not have caused damage BEFORE we arrived. Another lie from you. The linens being "squeaky clean"? False. I provided the photographic proof. Also, there are references in your reviews to you and "Lance" having a cleaning service, so it's not a big leap to assume that you can manufacture whatever documentation that you would like. Your laughable documentation doesn't supersede my eyewitness account. You could take honest feedback and experiences as an opportunity to examine your operation and improve, but instead, you get defensive and attack those whom you have wronged. Suggesting that I "could have" and "probably did" bring in a bug from outside? How desperate ARE you to avoid taking any responsibility? You are frankly despicable and should be ashamed of yourself. Nobody is blackmailing you. I stated an accurate account of your property. I'm sorry that the honest portrayal is at odds with the fictional accounts on your page, but you cannot bully me into silence. You are a liar and a cheat, with no concept of decency. I shared my experience as a warning to others who may consider renting your unkempt hovel. The second property was a definite downgrade. Your team was very kind. I will grant you that fact. They cannot help it that they work for a psychopath. Now, I challenge you to produce a shred of evidence that I "directly threatened" you with a bad review, and I further challenge you to substantiate your claim that we were ever offered a refund of any sort, because that categorically did not happen. I would have gladly accepted that, as my brother lives an hour from Chincoteague and offered to let us stay there if your company could not make the situation right. I wish that you actually HAD offered that, as I would have gladly accepted. Again, you lie. Shame on you, Elaine. You are a liar and a cheat.

Wow, there's a lot of hate on here but I have nothing but good things to say about this business…read more We have been renting from them for 5 years and have had only the minorest of issues, which can be expected when renting a beach vacation home (not enough forks at one place and ants had gotten into one of the kitchens at another and it was quickly addressed). We have rented about 10 different properties and all are true to the photos and descriptions. Check-in is easy and keyless, all have WiFi, and I LOVE that linens (sheets, towels) are now included! They always provide a welcome bag with a couple rolls of toilet paper and dishwasher tabs, etc. to get you started. I also love not paying extra fees to third party sites, so we book direct. This is our go-to vacation rental location!

BLUE BAYOU: Everything was great before and during our stay. We booked Blue Bayou for 5 days with…read moreIsland Getaways through AirBnB. Our communications with Sherry and staff before arrival were responsive and helpful. The home is simply stunning on the inside and perfect for 2 couples. What put a negative ending on our lovely stay was the attitude of Island Getaways toward personal items left behind. "Throw it away" is their attitude and policy. It is evidently too much hassle for a customer service vacation rental company to facilitate the return of accidentally forgotten belongings to renters - AFTER they have vacated the property. I can't help they cynicism in my thoughts... they have our money, we've left the property spotless, except for our forgotten personal items, and they cannot find the time or generosity to make a phone call to discuss a return using the credit card information they already have. I told them I would pay extra for the box, padding and their time arranging it. My items included about 6 personal 4-8 oz jars of nuts & seeds (collectible glass canning jars) NOT fresh store bought food, and an unopened 32 oz cannister of high quality protein powder. I don't know anyone personally who would intentionally leave personal items behind. I believe that's why it's termed "accidental." I believe people are capable of knowing the difference between store bought fresh food and personal collectible jars filled with pantry items. I believe people realize an unopened cannister of protein powder is fairly expensive. I believe most people are good and kind and generous when given an opportunity to be helpful to others. It turns out even in the off season - when Island Getaways office staff is obviously not as busy as during peak season - it is way too much hassle to carry customer service to the customer AFTER they are no longer on site.

Rented a house this pass July and one two years ago. No problems with the house, just the…read moreneighboring properties. The one this year on north main street some guy decided to work on the house next to our bedrooms until 4:00 AM sawing and pounding nails outside and inside. Should of called police but did not know what he might do to our car later if he got pissed. The other house I had to back out driveway on a very narrow street with cars parked there and was no fun trying to get out, so I backed in driveway which also was no fun and broke my car mirror on the fence along driveway. I called Island getaways and they did apologize for the noisy night, but was not their fault...

We stayed here in 2014 and never stayed in a rental property before but the local hotels are very…read moreexpensive and we had 6 people so we thought renting a house would be a great choice. Chincoteague rentals have many different types of properties. We booked a waterfront house overlooking Assateague island and the location was perfect. The house was close to the park and the local boat ramp, great location and the price was right.

I've rented houses from this company three times. The first time was sort of a disaster, but they…read moremade it right for us and moved us into a house that was great. The second and third times were fantastic. Very good service, very helpful. I look forward to renting from them again.

These bungalows are great! They have 2 bedrooms, a kitchen, and bathroom. They are just right for a…read morefamily vacation. The staff is friendly and it's very relaxing. The pool and beach are on site. You can't get in the water by your bungalows, but there are chairs outside so you can sit on the shore. The bungalows have everything you need inside as far as dishes and pots and pans. They also provide towels and linens. Check in and check out were very easy. You get into your bungalow with a 4 digit code that they email you before arriving. When you check out you just call and let them know you're gone. The trip was successful and we loved it here. There are water activities (jet skis, boats, kayaks) and grills on site. There's also e-bikes and fishing rods for rent. You can also purchase fire wood, ice, and charcoal onsite There are AC units inside each bungalow but the bedroom with bunk beds doesn't have a unit so either bring a fan or leave the door open, because it gets hot in there. The main room and living room have a TV that has Netflix and other streaming channels. I certainly think it's a vibe here... The staff is great. Mike, Mark, and Connor were very helpful!! Definitely check them out!!

We recently visited for our ten year anniversary. We stayed 2 nights in a floating bungalow. The…read moreaccommodations were very nice. The unit was clean and had alot of updated features. We loved the screened in porch. I would have enjoyed it more if the bungalows were facing the water vs each other but still had a great view of the water. The front desk staff could of been more helpful when we asked about recommendations on things to do. When we asked they responded, "we are locals." Some suggestions would have been nice. Overall a great experience though.