I've rented houses from this company three times. The first time was sort of a disaster, but they…read moremade it right for us and moved us into a house that was great. The second and third times were fantastic. Very good service, very helpful. I look forward to renting from them again.

BLUE BAYOU: Everything was great before and during our stay. We booked Blue Bayou for 5 days with…read moreIsland Getaways through AirBnB. Our communications with Sherry and staff before arrival were responsive and helpful. The home is simply stunning on the inside and perfect for 2 couples. What put a negative ending on our lovely stay was the attitude of Island Getaways toward personal items left behind. "Throw it away" is their attitude and policy. It is evidently too much hassle for a customer service vacation rental company to facilitate the return of accidentally forgotten belongings to renters - AFTER they have vacated the property. I can't help they cynicism in my thoughts... they have our money, we've left the property spotless, except for our forgotten personal items, and they cannot find the time or generosity to make a phone call to discuss a return using the credit card information they already have. I told them I would pay extra for the box, padding and their time arranging it. My items included about 6 personal 4-8 oz jars of nuts & seeds (collectible glass canning jars) NOT fresh store bought food, and an unopened 32 oz cannister of high quality protein powder. I don't know anyone personally who would intentionally leave personal items behind. I believe that's why it's termed "accidental." I believe people are capable of knowing the difference between store bought fresh food and personal collectible jars filled with pantry items. I believe people realize an unopened cannister of protein powder is fairly expensive. I believe most people are good and kind and generous when given an opportunity to be helpful to others. It turns out even in the off season - when Island Getaways office staff is obviously not as busy as during peak season - it is way too much hassle to carry customer service to the customer AFTER they are no longer on site.

We stayed at Ocean(W) Grove Beach House in Chincoteague Island last year and I will copy and paste…read morewhat I emailed the property. "We were disappointed with the overall cleanliness of the house. A few concerns while settling in: -There are ants all over the kitchen area. -There is also no trash can in the small bathroom downstairs. - barely any hand soap in either bathroom. Thankfully we brought a large bottle of hand soap with us and refilled one of the bottles that was really low. -I also don't see any extra paper towels or kitchen towels or hand towels anywhere in the house. " Their response: "Thank you for taking time to reach out to us about your stay. Despite all of our houses being on a pest control plan, the ants are always a troublesome part of the Chincoteague experience. We recommend that you put all of your food away and do not leave it sitting out. They will be very noticeable otherwise. There is nothing we can really do about the ants. We do keep ant traps here at the office. Please let us know if you would like to stop in and get some. The hand soap is not something we provide with our rentals. If there are soap bottles, they were let from previous guests. We also only provide a starter roll of paper towels and a starter roll of toilet paper in each bathroom. Anything beyond that guests would need to bring. If you need any hand towels just let us know. We can put some out for you." The back deck was a mess and unusable. We ended up buying powder to kill the ants and zip lock bags to keep all our food, hand towels and toilet paper, and even with that the ants were EVERYWHERE. When we checked out we got a call asking what the powder was all over the kitchen and I told them, it was ant deterrent and they did not press the issue. I even left the container under the sink since they clearly needed it. I don't know about everyone else but if you pay over $1k to stay in a vacation home for 1 week, you shouldn't be expected to bring toilet paper, paper towels, zip loc bags to keep ants out, hand towels, hand soap, etc. We have rented through Airbnb before in Pennsylvania and did not have to bring any of those items. We have stayed in the area several times at the Best Western and it's always been a pleasurable experience, but I am finding that renting a home is an entirely different thing in that area. It looks like we won't be going back to Chincoteague this year, as most of the homes are not rented by individuals and all the companies I have looked at have poor reviews. So if you want to go, plan really early to find the best places to stay!

This is a rare gem. A special place full of grace and warmth. Tropical pool, breakfast delivered to…read moreyour room, horses to feed, luxurious hot tub. Couldn't be better.

My 6th visit to the island and definitely the very best place to stay!…read more Very nice rooms and balconies. The rooms all look out at either the ponies or a serene courtyard. The staff is so friendly and professional. There is a cool spiral staircase that leads to the lookout. Nice breakfast served right to your room. Amazing pool in an exotic setting. Will definitely go back!

Came here with me and my friends for a bachelor party. We had a 10am reservation and I can…read morehonestly say that it was a great way to kick off the weekend. Our tour guide Basia had a great sense of humor and extreme patience for us kayaking amateurs. She gave us the history of the area and took time to get us close to the wild ponies. If you're looking for quick entertainment with great hosts, then this place is it. Basia will answer all your questions and give you plenty of tips on how to enjoy your stay. Will be looking forward to coming back!

My son and I rented kayaks and a fishing rod here. Everything was quick and easy. The only downside…read moreof this place is there is no public restroom. When we were finished kayaking we both had to use the restroom and the lady informed us that we would have to go to the park down the street to utilize facilities.

I went with a local hotel rather than a chain. It is a two-star hotel and you could tell, but the…read morewaterside view was quite helpful, and given some dodgy weather I was glad I had a place where I could look out on the water while being under a roof. It was hard to keep the annoying flies out of the room, but that's probably just the nature of this area.

I have been to chincoteague several times now over the past 6 years or so and everyone has been…read moresuper nice until today when I came into the lobby to check in at 2 instead of 3:00. The young girl behind the desk seemed really annoyed and said check in is at 3:00. That was it. She didn't say Oh sorry, no, we can't let people check in before 3 bc we are low on cleaning staff and so would you like to wait in the lobby? No she didn't. Definitely gave a mean girl vibe. So I left and sat in my car for an hour with it running to keep the AC on bc it was pretty hot out in July. When I went back in at 3 to check in it was another lady who was much nicer and explained why they can't do earlier check ins. The rooms and pool are fine and the roses are gorgeous.

Very friendly personnel, extremely clean, great location for dining, shopping, and walking. Outdoor…read moreliving space is lovely and they are working on more!

Impeccably clean and great service from management. Loved that they had the summer kitchen open and…read moreencouraged us to get hot dogs and chicken during our stay. One of those raining nights on Memorial Day Weekend I was very hungry late night and not wanting to go back out, so my husband grilled some chicken for me and found condiments to prepare it well. Thank you for making our 1st visit extra special.

First time......really a fantastic deal! Wasn't expected much BUT big surprise in room service and…read morethe room itself. Yes alittle dents and marks here & there but overall...the room are clean ..towels change daily in plastic bags so very COVID-19 safety and everything is clean. Location puts easy walking distance to most vendors since you are in center of the island. Parking is great too. Also a lot of parking space... best to park across the street the under trees to keep car cool.

Terrible hospitality. Front desk staff was rude and unwelcoming. Bed was really uncomfortable. This…read moremotel also charges hidden fees without notification.

Suzette is always so kind caring and professional. She always goes the extra mile to ensure that…read morethe guest is very happy. She is also very informed about the happening around the island. Lisa, the manager is the true constant professional. I really think that Suzette is ready to assume a position of more responsibility e.g. a promotion.. E W green, Sr mba

5 stars because this place is just considered every when it was built, and the amenities like their…read morefirepits and bikes and heated pool are great. Minor Cons that would only make this place even better: the check in needs work, we got a text saying the room was ready and mobile key so when we arrived we went right to the room wit the mobile key. Late that night the mobile key no longer worked and we were locked out and calling the front desk for half an hour only to find out they have check in info and hard keys at the front desk. That should be mentioned in the check in text instead of to head right to your room. Major con for my husband and he would have given if three stars for how annoyed he was by the TVs-None of the TVs work - the remotes are absurd and channels don't correlate to the guide that pops up, and the tv has only basic cable and a few channels- all the streaming apps are present but blocked somehow. Theyre exceptionally hard to navigate. For a bungalow at the beach, sometimes you want to watch tv. Also wish terribly that they had a hot tub, seems like a big miss for such a great resort! Lastly, the set up at least of our cottage was weird, the TV and couch were against the windows so you were looking at a wall, not the nice sunset and bay which was behind you. Overall, very clean, immaculate grounds, and incredible resort a-z.