This has been my go-to UPS for package pick ups when it's an option for online shopping (ex: Nike)…read more Normally it's very straightforward and the service is pleasant. I am hoping this is a one-off, but my experience just now was so weird. The person assisting me was giving me a hard time for using an approved form of Real ID that wasn't a driver's license. They kept going on about how they need a driver's license to verify my address, which wouldn't have mattered as I just recently moved. Luckily their colleague jumped in and said my ID was fine and to just verify my last 4 digits of my tracking number. I went back to read my UPS email, and it does say that an officially recognized form of ID will be required when retrieving your package. Nowhere does it say it has to be a driver's license or that the ID must include your address. Again, I hope this is just a one-off as I haven't encounter this issue in the past from this location.

I've had amazing service at this location. I'm hoping my review can offset some of the 3 star…read morereviews. James and Elsa were very nice and were multitasking lots of customers. This is a job that seems to require patience, emotional IQ, problem solving, and most importantly resolving customer complaints. This team of folx is great. I also want to acknowledge the physicality of picking up packages. It's a lot of work.

Unexpected capability and service: they added an improved QR code to my flyer…read more Cully even helped with the formatting.

I had a wonderful experience printing our wedding invitations here! They went above and beyond by…read morehelping me scan, format and print my invitations, and then they cut them for us for free! Would highly recommend.

No service for 30 minutes. The shopkeeper only cares about female customers, leaving me waiting…read moreeven if arrived earlier

From the owner: Canadian and China passport and Visa photos.. U.S, Europe,…read moreAsia and Africa. For all countries.. Fast and quality services.

So I've been here before for the ever-so-fun (and required) course packs for class. That is usually…read morenot something I want to rate a store on because it's a crazy busy line and it's never fun to have to fork over that money when you know you can't sell it back for anything. (Or at least, I don't think you can?) The other day I came in to get some non-school copies done. The guy working was helpful, even though he seemed to automatically resort to them making my copies instead of letting me use the self-service machines (which would have been even cheaper for me). Oh well. I got my file uploaded, sent it to the printer, picked out the color paper (which is what cost depends on), and printed my project on 7-cent green paper. It was a good experience and I was happy because the cost was cheaper than... the other place we've recently used for printing. Next time I'll have to remember to use the self-service, though, because I would have been able to use my Student Survival Kit coupon that would have lowered the per-page costs to 4 cents. (Both are cheap, but it adds up and I'd rather save some $ where I can!)

I love this copy center and recommend to every one . They…read moreare fast , friendly and lowest price .

Fantastic customer service--Bruce was super friendly and very helpful! This was my first experience…read morewith using a print shop and I'll definitely be back to this location for other printing/shipping needs.

Absolutely horrible customer service. If you're in need of being treated worse than trash make sure…read moreyou stop by. At this point just close the whole location. There isn't one worker in there that knows what good customer service is and just being a decent human being as well. Awful.

I had an Amazon return to drop off this morning. I was fully prepared, with a paper print-out of…read morethe drop-off QR code. I waited in line for more than 10 minutes while the UPS clerk tried to print off legal documents for two unrelated groups of people ahead of me. He printed the pages off wrong, then, mixing up the pages, gave the wrong documents to the wrong customer, waited for the customers to figure out the mistakes, reprinted and resorted everything, and finally, after several false starts, succeeded in giving each customer whatever it was they came in for. Next there was a whole rigmarole for a family which needed passport photos. Although they clearly described what they needed, the UPS clerk seemed to refuse to understand that, although there were three people in the family, only two of them needed passport photos. Then the clerk took a break to stock the supply shelves. And then, finally, he came to me. It took literally less than 30 seconds for the clerk to scan my QR code and accept my pre-prepared box for return. WHY, WHY, ten or more minutes earlier, couldn't the clerk have simply asked "Is that just a drop-off? I can handle that for you right now."?? He could have said this to me, for instance, while the first customers were trying to figure out what was wrong with the incorrect, scrambled legal documents he had handed them. I was pretty much stuck with UPS for my Amazon return. From my treatment this morning, it's obvious to me that UPS does not value my time. The UPS customer service I got was disrespectful at best.

Have your employees scan people's packages before they leave out the door. Super unprofessional in…read moremy eyes that this would be a step missed, receipt asked for or not.

Finding a parking spot in front of the store is tough, but the employees are friendly and it's not…read moreoverly crowded inside. The store is well lit and organized.

Not sure why the bad reviews are but this place is great. It's my preferred UPS even though I have…read moreabout 10 of them next to my place. Why I love this place! 1. Free parking outside!! 2. It's in uvillage and next to Mud bay! Baci's favorite store! 3. Everyone here is friendly! 4. There are lines but it moves fast! 5. This location seems to open later than most in the area and they open 7 days a week! 6. And last but not least!!! The very very best part about this UPS!! They LOVE my puppy Baci! Woof woof woof woof! Sometimes we come in just to say hello :) One guy in particular is baci's favorite cause he talks to him. But everyone is so friendly to my puppy! I usually come in for package drop offs but when we don't have packages, we drop off some puppy love. What's not to like?!!