Poor customer service. More expensive than comparable mid-quality cabinet companies. Overcharged…read moreand missing parts. GO ELSEWHERE!!!

My Interaction with Puis has been good in the process and selection and placing the order for my…read morekitchen cabinets. The cabinets has not been delivered on the 29th as promised. I was waiting and calling and calling - it was very frustrating! It seems that nobody was able to reach the delivery crew to tell me what is going on. In the end, at about 5 pm they told me that the truck broke down and the delivery is rescheduled for the next day. Today is the next day - and the story is the same. The office is not picking up my calls and I do not know where my cabinets are. Meanwhile, I have contractors at my place ready to start the work. This is so frustrating!!! All I am asking is to communicate to me what is going on, so that I could plan accordingly.

Disappointing experience and poor communication I expected a…read morebetter experience from Ferguson Home in Seattle, but it's been frustrating from start to finish. Despite being very clear that I would not need my plumbing fixtures until mid-December, I've been hounded to take delivery weeks in advance. I even added more product to my order in attempts to get more time. There's zero flexibility or understanding, even though this was discussed with the sales rep Wil up front. To make matters worse, their communication on appliance purchases has been painfully slow -- a few weeks, to get even basic appointment schedule. I ended up going elsewhere and I am so glad I did. For a company positioned as a premium home supplier, their responsiveness and customer service have been anything but. The showroom is nice and their products are solid, which is why I'm giving two stars instead of one. But the lack of professionalism, pushy delivery policies, and poor follow-through have made me regret choosing them for this project. I'll be looking elsewhere next time.

I stopped by the Seattle 1st Ave showroom location to ask a question about ordering large light…read morebulb replacements. Bud the manager was very helpful and was able to locate 2 of the exact bulbs that I needed. Bud was pleasant and helpful. I definitely would go back to this location for my lighting and plumbing needs.

Beautiful showroom. Big shout out to Jessica C - Who Is very knowledgeable, professional, and yet…read moreapproachable. Sometimes it can get overwhelming, looking at all of these different options and trying to understand the differences on price points, etc. She was very helpful She and the people there seem to really know their materials. The showroom is quite inviting and has a clean easy to browse aesthetic. There is easy parking. While, I like Ferguson as well. I find that Chown is very customer service oriented, easier to get knowledgeable assistance and competitive on price points!

Cindy Grinolds was absolutely a dream to work with! Her patience, guidance, and commitment to…read morehelping me through my hardware order was exceptional. I came in very overwhelmed with so many decisions to make on our renovations and she put me in complete ease. Her kindness and incredible customer service will never be forgotten.

Bought a sink cabinet - on a strict "no returns" policy - only to find the quartz sink top did not…read morefit the wooden cabinet. The opening of the top drawers would be blocked by the quartz top edge. This must have been known to GS when they set up these items in their showroom.

This is the cheapest place in Seattle that I have found for granite and quartz, BUT buyer beware…read more If you know how to cut, handle, seam, and polish edges, then this place is a good deal for you. If this is your 1st time buying or installing stone do not step into these waters. If you choose to ignore that advice, you do so at your own financial peril. I have been buying granite here for 11 years. Twice my order has both been cut correctly and ready when I showed up. Seriously, 2 times out of maybe 20. You have to measure your stone before it is loaded, inspect corners and edges. There have been a few times when I provided a template and the cuts we still off. MEASURE BEFORE YOU LEAVE. If it is wrong and you leave, they will not fix and you will not get a refund or credit. Will not. As stated, stone prices are cheap, there is little to no haggle room on the stone, but they make their profit in fabrication: the cuts. Be aware of that when you are discussing cost. There is also wide margin on their sinks, fixtures and cabinets - especially vanities. The cabinets are plywood flat packs and quality is in line with IKEA. I would advise against a cabinet purchase here, but I am a cabinet maker so I am by nature bias. They put gas the glue for a couple weeks and some people hate that smell. In summary: cheaply priced, but quality stone, zero customer service during or after the sale, and it is on you to make sure it is all correct.

I ordered furniture (couch and chair) three months ago, and wish that I cold comment on the…read moreproduct, but I can't, because it hasn't arrived. I echo what everyone has said about the terrible customer service. The couch has been sitting on a dock in Fresno since for over 6 weeks and the chair is on a van - somewhere - where it's been for the past month. No one can tell me where it is or when it will arrive. No one calls me back. I would never, ever order from them again. Go to Room and Board.

I bought a kitchen full of octagon glass knobs. The glass popped out of the brass hardware on…read moremultiple knobs. I called customer service and they would not replace them. They rudely offered me a 10% discount for each $16 knob that was defective. Does Trump run this company???? I have spent thousands on hardware with Rejuvenation, and they wouldn't replace a $16 knob that was defective?? Wow. Totally unacceptable.

We replaced our granite countertops with quartz from Sanyuan. I am very pleased with the outcome -…read morethey were competitively affordable and the installation process was a dream. The installation team was so kind and cleaned up after themselves each day. We love our new countertops and kitchen island. My only feedback was that the invoicing was super scary because of all the disclaimers they put in there to protect themselves against dissatisfaction. It made me a bit weary at first but they really came through in their execution. I would buy from them again and would recommend in a heartbeat.

They did call me back but when i arrived the sales rep on the weekend was off putting. Not too…read moremany people were in the showroom. It was mostly kitchen cabinets.

We were looking for different options for bathroom vanities and checked out 3 other cabinet stores…read morebefore visiting A1. The owner, David gave us great customer service. He was friendly and personable and took our desires into consideration to try to find us the right cabinets. He even made us something custom and provided us extra material to elevate it. Compared to other similar cabinets in the area the quality and value of A1 cabinets were better. They also have special options and unique colors. Would recommend a stop in to consult with David on your projects!

David helped us with the kitchen and bathroom cabinets and countertops for our DADU. He was…read moreenormously helpful, and we were impressed by both the quality of the materials and the skill of the installers. A1's stock cabinets were half the price of a custom cabinet manufacturer's quote. I highly recommend.

We come here from time to time, drawn by the creative energy this place sparks. Whether you see the…read moreitems as junk or hidden gems is really up to you--but for us, it's a treasure hunt. We didn't find exactly what we were looking for this time, but the thrill of the search and the quirky charm of the place make it worth visiting. There's something about it that fuels our imagination every time.

If you like antiques or anything in an old business, you will find door knobs, wall units,…read morearchitectural features, etc. Wear good shoes, bring your tape measure, and imagination. It's a magical place that honors our past.