My go to place to print.Great customer service and my prints are always clear. Price is fair for what you receive

Terrible service. Rude. Shady. Claims to be Fedex Authorized Ship Center Tried to drop off prepaid package to return iPhone to Apple They would not give a receipt and they don't scan. When I tried to take a picture of my package and the clerk, the proprietor came up, called me strange and weird. Then refused my package. Told me to go somewhere else. Why would I leave a $1,000 item with no proof. This is NYC!!!! My first and last visit to this store. read more

Sebastian Printing - My box on the counter - Printing Services Near Me - Ridgewood, New York

Horrible Customer Service Not friendly at all. Both lady and male very Rude and Not helpful at all. Waited till Lady was off the phone to finally get some assistance. I just went to pick up a package after receiving two messages it had been delivered and was ready for pick up. Lady said it wasn't there when my name wasn't on their list. She wouldn't check the actual boxes, She wouldn't even double check her list to see if it was updated. UPS confirmed package was delivered. I Had to get my package from UPS. I contacted UPS not to deliver my packages there. First time was bad, second time worse. Will be the last time. read more

Been here a couple of times now. Reliable and professional service. Definitely my new go to spot for such services in my area.

Been here 4 times to customise 6 shirt. First time I have been waiting 1h . Second time , they told me to wait 10 minutes because they had one customer in front of me ( which is fine ) . Ended up in being totally ignored and I left.Third time I asked them to make the shirts only if they were been ready by Saturday, the day of my party. Today I finally went to get my shirts. THEY WERE NOT READY. I explained them my rush because a party. Not on MONDAY, like they said. End of the story: they made my shirts in two hours the same day and on two of them there was a graphic error. I mean , seriously guys, you should have more care of your customers. I want to support the local vendors, but not Sebastian Printing again read more

Sebastian Printing - Unfortunately two shirts has been messed up. I don't understand why I should pay for your mistakes. Not a good job Sabastin printing. - Printing Services Near Me - Ridgewood, New York

Worst service ever! Fax machine never works! I've been here on several occasions and every time I try to fax something, the not so nice lady tells me the number is disconnected or not working! No lady... your fax machine is from 1980 that's the problem. Over priced and not worth it. Don't come here for rude assistance read more

I had to shout over to the workers to attend me as they were in the back and clearly saw me come in but decided to ignore me instead. The lady at the front then proceeded to give me an attitude and greeted me with "Yes what do you want?" After I've been standing there for 10 mins. Pathetic place. read more

Sebastian Printing - Printing Services Near Me - Ridgewood, New York

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Go anywhere else. Workers/owners seem unhappy; I've never received pleasant service here. Maybe they don't like people? Don't even bother to use them as a UPS access point, that's also problematic. They make mistakes and don't even try to take a second look, instead they'll tell you You're wrong. They should just close their business if it makes them so unhappy, every single interaction seems painful or upsetting to them. They're unqualified at their product AND customer service. They're just toxic, and you can feel it when you have to deal with them. read more

Very short and rude. Didn't help me resolve my issue at all. I won't be returning. They have a printing issue they can't explain and basically say I can't print anymore. Thanks read more

I love to support local, but when there is zero professionalism, I prefer to spend my money at retailing cooperations who have a higher standard of customer service to abide by. I dropped off a book for some of the pages to be photocopied and bound at 2:30pm and was told to come back in an hour. I came back at 5:30pm and it was not done, so I had to wait while the woman photocopied it with an attitude. When I asked her why she doesn't turn the book the other way and photocopy both pages of the book onto one page, she said (again with the attitude) I should have told her to do that. 1. She didn't ask 2. It's common sense to photocopy it that way. Quicker and less paper. 3. It was suppose to be photocopied 2 hours ago when I wasn't around, so who would have specified to her then? I had some other documents I wanted photocopied, but I needed to maintain a certain order so I was handing them to her a stack at a time. She got an even bigger attitude about that and complained to her coworker (maybe owner?) who chastised me about it, but mind you, NO APOLOGY FOR NOT HAVING MY BOOK FINISHED ON TIME. All this attitude for some photocopies as though they're doing me a favor. It's not for free, I'm paying for a service. I could have been angry about having to wait for something that was suppose to be done 2 hours ago. But they're angry because they don't like the way I'm handing her the papers? They're more concerned with their time rather than respecting the customer's time and doing big paying jobs. The man told me they don't offer this photocopying service (even though it's on their sign: Copy & Fax). They only do printing. He told me not to come back. I wasn't planning on it. Give ALL your customers the same respectful courtesy and you get referrals and repeat business. Just because I'm printing a few pages today doesn't mean I or someone I know won't need a big printing job in the future. read more

As a small business owner myself and someone who has extensive experience in customer service I can say that my experience here was great. They were professional and helpful even given how busy they seem to get. I put in an order early in the week and it was done by Saturday and they even helped out giving me some extras. I'm very happy with my order and would use them in the future for any other promotional needs for my business. read more

There needs to be a bell or one person always in the front. There's only 2 people working there and it seems like the owners but, the woman who handles the customer service isn't friendly and certainly doesn't make it inviting to come back... I hate to write a bad review & I'm all about supporting local businesses but I've gone here enough where the customer service hasn't changed and I won't go back. read more

Expensive and rude staff. Save your self money and time Go to All-star print lab right around the corner or planet embroidery and put your money to better use. Quality of prints suck. I had to go to a+j printing that's a block away because they were late on my print job. I'd never recommend anyone here. I actually recommend people not to go here. read more

Poor customer service extremely rude and had an attitude. My order came out incorrectly.

Always unwelcome. Workers are very rude. Their priority is clean the floor instead of taking care of customers.

I used Sebastian Printing to make jerseys for our soccer team... twice. The first time 18 jerseys, 17 of them perfect and one of them with a different print color. That's right, 17 of them with white logo printing on the front and white numbering on the back. One of them with black logo printing on the front and black numbering on the back. I live in the neighborhood, so I wanted to give them a second chance. Six months later I went back to get our new goal keeper jersey printed. Keeper jerseys are particularly expensive, this one was $65. I can't even really explain with words the gross and ridiculous mistake they made. Mind you, that beforehand they print for you an image of the finished job so no mistakes can be made. Tonight our goal keeper will play with a jersey that has our team's logo on the shoulder and our team's name on the side armpit. The two people that I've met that work at Sebastian Printing seem lovely, but obviously they do things carelessly here. The first time they just did not read the instructions for color before printing the first jersey, and the second time they didn't even take the 5 seconds to look at the image that they provide of the finished product. I tried to find a solution, and I came up with several options of how I could have kept going there for future jobs and get something in return for the two previous mistake, but all the employees could offer was a small discount. From what they said, it is because they do not own the business and they are not allowed to give a better deal than the one they proposed. So, the real issue here seems to be the employer. Sebastian Printing is interested in short term profits, not long term relationship with its customers, and it trickles down to its employees.... they do not care about your belongings. read more

Hey so I called AGAIN what happen to my shirts and it still not ready. lol hard not to laugh. So apparently she got my son shirts mixed up and didn't have the nerve to tell me. She told the school. Now here is the back and forth, I called and she told me come in at 1:30 please. I couldn't take it so I called the school. The school than tells me what really happened and that she will have it ready at 3:30 today. lol. What happen to 1:30? If they can't handle the work of multiple schools then they shouldn't have taken on the task that's one. Two that lady needs to either be replaced or learn how to be honest instead of apologizing every two seconds because apologies doesn't fix the fact that I still do not have the 3 shirts with one 5 characters on each of them. Seriously do better. read more

They did an excellent job with my business cards as well as my wedding invitations! Highly recommend!!

Since their opening, I haven't needed to go anywhere else for my promotional printing needs because of the quality of their service and quick turnaround. In the past 3 years, Sebastian, Edward and the rest of their team have handled my printing needs for: Business Cards One Sheets, of a higher quality than expected for the cost Vinyl banners, both oversized and in self-contained displays Embroidered Hats T-Shirts, both with standard and hard-to-print metallic inks Die-Cut stickers I've suggested them to many friends & colleagues, and all have been happy with the quality of work and professionalism they offer. My publishers, an old-school NY company with high expectations, have also found them to provide a high-quality service and have been using them for their needs since my recommendation, and Sebastian's quick shipping to remote offices has been extremely helpful. I can't say enough nice things about them, everyone there is very friendly. On the one occasion where I wasn't completely satisfied with a vinyl banner print - that was a rush job because I didn't plan ahead for it - they were nice enough to correct the issue quickly at no additional cost. That's how good customer service is done. read more

I came in here looking for a last-minute color print job to be done. They were fast and the printing looked great. I printed the same sheet at a different local print store, and the printing here looked better. The woman in charge also gave me a discount for printing in bulk. Clean store, and helpful employees. Only problem is there was a bit of a line to get my job done. read more

Sebastian Printing is a horrible business. The owner Sebastian is very rude and condescending. I bought him some shirts and a design for him to put on it. They were for my special needs student's graduation. Not only was I shocked, but speechless when I saw the crappy job he did. Out of 9 shirts only 2 were good. The other 7 were missing parts of the pictures. The colors were dull and of poor quality. When I bought this to his attention, he couldn't be bothered. He walked away. I asked that he return my shirts. I had bought him 5 shirts size 4 and 4 shirts size 5. He finally agreed. However, when I went to the store, he refused to give me the sizes I bought in. Instead he gave me 2 baby shirts. And 3 adult shirts. He refused to give me the correct sizes. Now my students will not have any special shirts for their graduation. Sebastian is a very heartless individual. He could of easily resolved this situation instead he chose to be very arrogant and unyielding. Please don't go there!!! He is thief and a liar read more

Went to this place twice. The first time was great I did my printing with a guy named Edward and he did an excellent job. I'm giving this place 2 stars because the owner Sebastian is horrible. He is a totally misogynist and is extremely condescending. All my prints were totally the wrong color (which he initially tried to charge me for) and he refused to rectify the issue. He blamed the problem on their printers..in which case they should probably get new ones if they are running a professional print shop. Avoid this place at all costs if you are printing anything more then a simple document! They are total armatures. read more

Great printing quality, good costumer support, I ordered a couple of large printings, and they delivered like 2 days before deadline, recommended read more