First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

These. Guys were great. Took my sercice request and diagnosed my vehicle out in no time. Honest and…read moregood value. Highly recommend!

All of the previous reviews are accurate. This shop deserves all of their 5 stars! Friendly…read moreservice, fast work, and honest.

Duncan is great! Honest and reliable work. My wife and I have busy lives with work and 3 kids I…read morewanted someone that could come to us and after some rough experiences with shops I found this company off Yelp and gave it a shot and am so glad I did. Highly recommend, will be recommending him through my network. Thanks Duncan!

Didn't respond to my follow up email. So really the only thing I can review is the lack of follow…read moreup after the initial contact area.

So this is a hidden gem! We were sent a coupon for a free…read moreoil change - it was perfect timing. Since our car is newer it uses synthetic oil a bit more but it is worth it. Also they changed out the filter. I paid the difference. I had made an appointment and they were ready for me when I walked in - the whole thing took about 50 min. I'm very please with that but i wanted to drive the car to see how it would handle. It drives smooth just like a new car.

After a DIY oil change, I had the check engine light came on. Not wanting to damage anything, I…read morebrought my GTI in to Doc immediately, and explained the situation. I was charged $200 for a loose dipstick. Just bad customer service.

Always Great Automotive Repair. Rodney Is A Great Mechanic. And Very Trustworthy. I Highly…read moreRecommend.

Rodney is is fair and honest with his recommendations and services. He has worked on practically…read moreevery car I've owned.

I had seriously, the most incredible and helpful experience with this shop. I am disabled and very…read morebarely surviving financially and they were so understanding and thoughtful throughout the process of fixing my car. Not once did I feel taken advantage of, or talked down to, in fact they went out of their way to make things as easy and affordable for me as possible. I would and will recommend them to anyone I know. Thank you guys so much for your help and thoughtfulness, it means the world to me!

Absolute scammer. He estimated 45 min for my car. I knew the adjustment I needed should've have…read moretaken no more than 30 min, but I let it slide figuring they were just busy with other cars. He had it for nearly 2 hours before calling me to tell me he couldn't do anything to adjust the brakes unless he tore the whole thing open, which would've cost me $1400. I told him I'd look elsewhere. They held onto my car for nearly another hour to just put the tire back on! When I got there, they said they cleaned the drums and pads and everything, which I didn't ask them to, and then he charged me for that work. Dude's shop is a scam. I took it elsewhere and they took 25 min, didn't have to take anything off the car, and it works like a charm now.

Carlos was extremely friendly and helpful. I took my Alfa Romeo in for charging issues and he kept…read moreme informed every step of the way. I would definitely recommend Carworks to family and friends for service.

I took my vehicle to Carworks because I was experiencing brake problems. On occasion, my brakes…read morewould become so low I'd have to hit the floor with the pedal in order for the brakes to catch and start working again. It didn't happen often but when it did it caused me to nearly rear end people. I left my car with Carworks who stated they would do a diagnostic test and take a look at my brakes and front end to see what the issue was, and that they thought from my information the issue was my master cylinder. From what limited knowledge I have about cars, that is what I believe the issue to be as well. My car was with them from about 1 PM and around 5:30 PM I received a call from them saying they have information from Dodge about a possible recall for this issue and urged me to contact Chrysler. I told them I'd call Chrysler right now and call back immediately. I was told by Chrysler that the recall did not apply to my vehicle. I called Carworks back about 15 minutes later and told them this. I spoke with a different man who told me we will revisit the issue in the AM since they are going to close soon. Now the next day it's almost 11 AM and I did not hear anything about my car. I called for an update and was told with an attitude that "we left it that you were supposed to call me back and you never did" I told him I DID call back, I just spoke with a different employee. From there I was told that they had driven my car a little bit both days and didn't feel the issue I was describing, and that they would replace the master cylinder if I wanted, just based on my description. I was repeatedly told that this was "on speculation only" and they didn't know for sure if that was the problem. Is it not the purpose of a diagnostic test (which I was charged for) to DIAGNOSE the issues at hand? From my knowledge, the master cylinder was never taken out to be looked at to see if there was physical evidence of damage or leakage. I was never told my brakes were looked at either. I am almost positive they drove my car around and called that a diagnostic test. I decided to pick up my car and I called and stated I'd like to cancel the order. Whoever I was speaking to hung up on me when I told him this. I was polite and nice and still talking, wanting to speak further about the whole issue and the man had already hung up after saying "ok." I took my car elsewhere and had a better experience and paid less money for an issue that I feel with confidence is resolved, not based on "speculation only." I don't doubt Carworks knowledge, reputation, and abilities-but I didn't like the attitude I was given.

I have been a customer for some time now. On this visit I brought in my son's car for some much…read moreneeded maintenance. Ez called to let me know that they found a worn part while working through the repair and I authorized that addition to the fix. I was contacted promptly when it was completed. We were unable to pick it up until Monday morning, which was not a problem. My son and I popped in and I was walked through all that was repaired. I appreciate there is no upsell, just what is needed. My son commented that his car is driving so much more smoothly now and the sounds he had been experiencing are now gone. Highly recommend!

Got an oil change here because I didn't feel like going to a dealership like I normally do. I…read morediscovered Quality Auto Service on Yelp, noticed the high ratings, then called to make an appointment. Communication is a bit abrasive and sometimes sarcastic, but most importantly they DO provide quality service and seem honest, based on my limited experience and other reviews. It was fun sitting in the waiting area and watching all the regulars come through. Would consider coming back for more serious car issues, which hopefully never happens!