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    Second Story Pilates

    5.0 (5 reviews)
    Closed 9:00 am - 1:00 pm

    Services - Second Story Pilates

    Group fitness

    Virtual fitness classes

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    Equinox Westlake Village

    Equinox Westlake Village

    3.6
    (129 reviews)
    3.7 mi

    My gym buddy got me in on a Tuesday afternoon. It was my first time going in the weight room &…read morelocker room. The lady at the front desk was pleasant. The facility was clean and spacious. The women's locker room was nice. My friend warned me about the lockers being confusing and they indeed are.

    Been a member for about 2 years. The gym has nice equipment, tons of classes all good. However, the…read moregym has becoming increasingly crowded and members use the walking areas to spread out equipment so it becomes very difficult to move about the gym easily. The two small mat areas for stretching are crowded and often times unavailable. I often see coaches chit chatting on the mats and taking up space that could be used for workouts. The movable equipment like the boxes often are filled with personal item like phone and headsets so it's not easy to just grab what you need easily. Several times over the past few months the gym has had no hot water and/or no steam. I utilize the gym before work so this is a major issue. In fact as a write this just received a notification of no hot water. ‍ The sign up part was awesome, with Equinox providing guests passes, gift receipts for the store etc....ending the membership, however, has been painful. I started the process a week ago and my email wasn't on file despite providing all of my info thru the signup process. When I attempted to end my membership thru the email provided it had expired only two days later. Calling back, had to provide my email again. Went thru the cancellation process only to encounter an "error" at the end. Attempted several additional times with same result. Called the club and was informed a "report" had to be made and sent to the general manager for approval. What? My husband is now encountering the same shenanigans. No email on file, no address blah blah. The Equinox front desk manager was rude and condescending saying "I'm sorry mame" over and over. Extremely disingenuous attitude and tone as if just to get me off the phone and not genuinely sorry. Overall an awful experience. Beware, this is a hotel California membership.

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    Gym
    Final Pilates session in 2024 with Maya H. as we head into 2025.
    Final Pilates session in 2024 with Maya H. as we head into 2025.
    Equinox Westlake Village

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    Second Story Pilates - pilates - Updated June 2026

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