Seems good to me! I enjoyed working with the lady in the office to learn about the options and get…read moreset up with a lease. She was very nice to deal with, especially compared to the other place I went. The unit was perfectly cleaned out. The lock is included. The price was cheaper than the other places nearby. I would recommend this place above the others in the area.

Brassfield Self Storage was the least expensive of all the self storage options in South Durham…read morewhen I checked around. The facility is only a few years old, and is very clean and uncluttered. The person who rented me my unit was well informed and professional, showed me the 24-hour monitoring service, and explained that each unit not only has a lock, but an alarm that is deactivated when you use your code to enter the facility, and re-activated when you use your code to leave the facility. I was also able to use their big truck for free to move in my things. Simply put, I've had a good experience with them.

The at this place is very disrespectful they're saying there's no way that you can contact a…read morecorporate it's nobody a communication is just disrespectful and horrible

Fantastic service!!!…read more What a well mannered, respective and responsive team working at this location. I was assured by Alexis, Nikki and Quentin! These guys were awesome. They took the time to assist me with my needs and request. They did a great job telling me about the truck and the return policies. I was greeted with warm smiles as I entered the store. I'll definitely be back soon to rent my trucks from this location. The truck was in great condition and I got the job done without any issues thanks to Self Storage!

I'm shocked to see that there is only one review for Brassfield Self Storage. As the one previous…read morereviewer stated, their customer service is out standing. Don, the owner, really goes out of his way to make sure you are a happy customer. The employees are all very helpful as well. they really go above and beyond. We looked at Public Storage and was unimpressed. I continued looking and found Brassfield due to its proximity to Duke. I couldn't be happier with the summer storage unit. The units are climate controlled, the 2nd month is free, they offer a moving van to assist in your move at no extra charge, really, really amazing!! The units look new, and the facility is very well maintained. I will continue storing at Brassfiled over the summer for the duration of our daughter's college years. Thank you!!!

This storage facility has the BEST customer service! We were looking for a storage unit facility…read moreand Brassfield is one of the best out there. Climate controlled, security cameras everywhere, insurance not required but offered, 2nd month free, free use of metal platform trucks (carts), and a FREE 10-15 foot moving truck available for move in. On top of all those perks the rates are affordable. Cheaper than Uhaul with more perks. We ended up renting a storage unit that was too small. After business hours the area manager saw us struggling and let us move into a bigger storage unit really close to our old one. He told us he'd hate to see us move our stuff twice and to go by the office the next day to update the contract. He saved us from moving into two storage units. Absolutely amazing customer service.

Friendly staff now, took them a while but overall nice facility. Elevator is usually down though so…read morethat's a pain when your belongings are on the third level.

Clean facility, easy to get in and out…read more Staff is friendly, had some initial misses with communication but Ivan was very helpful in working out our issues!

From the owner: Our Durham, NC self storage facility offers climate control, video recording and moving carts. Rent…read moreor reserve your storage unit online today!

I had to store a bunch of boxed items for a while, and this facility was less than 10 minutes from…read moremy house. I ended up getting a 6' X 10' climate controlled space. The indoor part of the facility used to be a supermarket or department store, so it is quite large. The whole place is clean, well lit, and the air conditioning is better than I expected. Nicely cool in the summer, and comfortably warm in the winter. My unit was on the end, right near the curbside door, but I noticed looking down the aisles that they are very wide, if you wanted to access your unit while the tenant across did the same, there would be no problem. The roll-up door worked smoothly, and the built-in lock eliminates having to buy or supply a padlock. There are always plenty of flatbed carts available. Not 24 hour access, but you can get in 7:30 am to 10 pm every day, holidays included. Office staff very friendly and helpful, and the managers live onsite. Even when the office was closed, a few times when I went to my unit, I saw one of the managers, so they don't close up the office and disappear. Although I didn't have a need for it, I noticed they have plenty of room for outside storage (like vehicles & equipment) and again, it is clean and well organized. If I ever need storage again, I will definitely return here.

I searched many storage companies around the area, the Extra Space Storage is the best. Always…read morehave someone in the office to answer questions. Lotus Gadd is very professional and friendly.

Returning customer... so glad ESS is just around the corner. There have several upgrades from 3…read moreyears ago, use of technology, offering insurance coverage now, JORDAN HAWKINS provided the best customer service and storage rental experience!! The team was most supportive and responsive. Facility and my storage space are well kept. I am glad I returned.