Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.

Been a customer for almost a year now after losing my home to wrongful foreclosure and having to…read moremove the contents of my home into storage while my case goes to trial. I was greeted by Tina Louise who said Hi my name is Tina and yours is? I said; "Tina". Tina says No no no... let's try this again. Hi my name is Tina and yours is" I said; "Tina". It was hilarious. When you are named Tina it's surprising to meet another Tina. We hit it off from there. She showed me the units she had available. I rented 3. When moving my things over there I had underestimated how much room I needed and was able to get another unit without a problem. The grounds keeper helped me one night as it was getting dark I didn't realize there was a bulb out overhead. He came up and changed the bulb and showed me how to work the timer so I was able to get a few more things done. Everyone has treated me with respect. I recommend renting here.

RENTER BEWARE!! We rented multiple units from this location, one outside and four inside the…read more"climate controlled" area. We had the units for two years and we were happy until the latter end of our stay and upon moving out. There were 2 units that we would open and access our items on occasion. The ground floor "climate controlled" unit was adjacent to the company's storage area. We began to notice moths flying around in that unit due to the open area that it shared with the company's storage area. Upon moving out, we discovered a moth infestation that was annoying to say the least. More importantly, the other units that we did not access during the time our items were stored there, 2 out of the 3 were very disappointing. The movers brought to my attention that the outside unit had water intrusion at some point, and you could see the dried water level on our boxes, some furniture, and the wall of this end unit. We had to discard boxes of clothing and furniture that had evidence of mold from the water intrusion. Next, our other ground floor "climate controlled" unit, had a condensation issue that was evident when items were removed. Thankfully, we had placed a tarp down towards the back of the unit where our couches were stored. This was brought to the attention of the woman working the front desk that day. She saw the units and took pictures. We purchased the insurance through the storage company, however we were dismayed to learn that the policy does not cover water damage!! This makes nooooo sense at all! When we were moving our last items from storage, the ceiling in the hallway began to leak a constant stream of water. I took pictures and and a video, and share it with the person at the front desk and via email. They basically said we will look into it, but refused to take responsibility for the water damage in 2 of our units, even after evident that they have a water leak issue. We will NEVER rent from this company again. Most importantly, buy a policy from a reputable company, NOT the company that they recommend. Also, for this facility I would use their term "climate controlled" very loosely. Sometimes we would be there and the A/C units were off, and it was warm in the building. I brought that to their attention as well to no avail. Please use another company if you value the items that you are storing there!

Ohhhh please ignore the bitter reviews from some cranky non-customers. I've been with this storage…read morefor 2 years, and just came back to them as a repeat customer. The staff is downright amazing, so helpful, so patient and very sweet. Prices are unbeatable. When you rent a storage space, they allow you to use their moving truck for free!!! Who does that?! It's incredible. I highly recommend you stop by there, and feel free to write me a message so I can give you a code for a $25 credit with them (to use on top of their already dirt cheap prices!) Can't go wrong with these guys!

They took lunch at middle of evening and there was no lunch hours. We had to wait with no answer…read more There no hours information on site and online.

This place has great customer service and prices but that last thing I expected was mice to lay a…read morenest in my storage and have babies and poop droppings all over my belongings when I only had my stuff in there for two months max ! My daughter is constantly hospitalized for her asthma and now I have to throw most of my belongings away because she can get a asthma attack from mouse pee and poop!!

If you don't plan on having insurance make sure you don't rent from here. Roof leaked and damaged…read moreour belongings. Very dissapointing. Nuff said. I hope this helps you make a wiser decision when choosing a facility to store your belongings. Contracts are designed to give owners and operators leway for their negligence so be careful what you store! I do like the staff but there is nothing they can do if your personal belongings are damaged!

Excellent customer service. Kimmy was a delight. She knows her stuff, very professional and…read morefriendly. She really cares about her job, the company and her customers. It's so refreshing to experience customer service like that again. They have the most competitive pricing too. The place is very clean. I'd feel comfortable using this storage place again and recommend it to people.

I have used other storage places before and this is the most pleasant greeting and informational…read moreexperience! Judy, made me feel like we knew each other for years. She explained everything I needed to know and showed me my unit. It all looks nice and clean. Her great attitude already let's me know this was the right choice, not to mention their reasonable prices!! Thanks Judy! :) Beatriz L.

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

One of the worst scams ever. I started renting because they had a deal and guess what, they raised…read morethe price by $40 right away after a few months. I went to talk to them and the person working there said that they are losing money by giving me the deal and now they are trying to make it back. Don't fall in this scam.

i loved the service here i had an inconvenience with my…read morelocks and the crew members here were able to help me and get me situated faster then i can give my review very respectful and reasonable here would recommend to others

Stay far away from this facility!! I had two separate…read morebreak-ins a year apart, and they never repaired the area where the thieves gained entry. Apparently there were homeless gaining entry to the facility and staying after hours, and the facility did nothing about it. They refused to take responsibility so I'm left no choice but to contact an attorney.