Terrible customer service with no transparency in fees for visits. Tried upcharging me on visit and equipment after being a customer for many years. read more

Nathan and his crew are amazing friendly people. They are very knowledgable about security systems, how they work and how to sniff out a a crime that has been caught on camera. It is refreshing to see such diligence and interest in keeping the community safe. I would highly recommend SecureTech to anyone looking to get a security system installed. They are the best! read more

I must say Nathan and his Secure Tech team are the best. I can't say enough good things about them. I have had many, many techs here at my home over the years working on cameras, computers, wifi, sound system, etc. and he is the only one I can absolutely say WOW!!!! without a doubt. His work ethics and his teams' work ethics are far superior to anybody else I've ever had here at my home. They are not only knowledgeable, but are nice people and have a good sense of humor and are funny. They really know what they are doing, and they get the job done in a timely manner without any problems. Hire Secure Tech and you won't be sorry. They are just AMAZING. read more

We went to Secure Tech for a Home Security System. Nathan is a true expert that guided us through our needs and equipment. the install went exactly how I wanted it to be. after the install Nathan was very patient in support and training as I got used to and learned the syste. the best part is I own my syste, I own my equipment and I don't have to deal with a cloud based intermittent system! Nathan and his team are great!! read more

secure tech installed an alarm system more reliable than a camera system. hoodies sweatshirts prevent seeing the perpetrators alarms chase them away everytime. very happy with this kind of security very happy with the install and the quality of the system sincerely greg g. read more

Nathan replaced the entry gate intercom at my home. He was professional and reliable. He gave me the necessary information and kept me updated on my project. I really appreciated his expertise and experience with my particular problem. I would recommend Secure Tech and Nathan in a heartbeat. read more

Secure Tech was the best company to work with! They installed several new cameras and new modem for our internet. Everything works flawlessly and if we have any questions they are right on top of it to answer! Bruce and Melvin are courteous, professional, knowledgable and efficient. Thank you! read more

Hope he is out of business. HIK night cameras stopped working after a year. Junk equipment and employees quit all the time. Waste of money for terrible service. Took my cameras offline and then wanted to charge me to get back online. He is a bold face liar saying I refused to pay. You broke it and I have to pay? Avoid Secure Tech and HIK equipment. What good are cameras that show NOTHING at night? read more

We searched around for solid rated security system company, and found Secure Tech. Bruce the owner came by our home on time to give us a estimate. The price was right, so we set up a time to get a full blown security system installed. Mathew, and Scott came on time an installed the system in our 3,500 square foot home. It was a big job, they spent all day working hard on all area's of our home. They pulled off the job perfectly! They were very neat, nice, and professional. Bruce and his team, have the best customer service, and that is very hard to find in a company these days. We recommend Secure Tech for any of your home security needs. Thank's again Bruce! read more

Bruce fixed our gate intercom issue after two other tech companies gave up. He was on time. He gave a fair estimate. The work was done well and works perfectly. A total pleasure working with SecureTech read more

Bruce and his team are awesome! They do what they say they are going to do and arrive on time. Great customer service. Thank you read more

My husband and I have a security system installed by Secure Tech They have the best customer service ever We just had new windows installed and Matthew from Secure Tech came to reinstall the sensors on the new windows. He is a true professional and Did a great job as well as being very polite and knowledgeable Would recommend to anybody read more

After sending photos to one company (at their request) and never getting a call back, I contacted another company who charged me $178.00 for the service call and said I needed $2500.00 worth of new equipment to fix my doorbell intercom. Bruce came out an hour ago, installed the only piece of equipment that needed fixing, charged me $400 for parts and labor, and my intercom works and my front gate opens! I'm happy. read more

phoned toll free #. it had poor reception. she was snotty to me and judgmental saying that tech support probably would not be able to help me with our new motion sensor problem. tech support is currently trying to put the motion sensor in use again. read more

I am a single disabled woman with 20% total use of my hands on a fixed income. Violently assaulted by a tenant and his girlfriend. Afterwards they began systematically tearing my home apart. Cut cords to all appliances (Refrigerator, Dishwasher, Stove, Vacuums, etc) Shattered TV's and every computer in the home, including kitchen counter appliances. Totaling $50,000 in damages to my property! The girlfriend faked injuries not inflicted by me. I was taken to the hospital by ambulance twice. Diagnosed with the following: - Fractured eye socket (causing vision loss and a permanent and faded black eye for life) - Traumatic brain injury (confusion, severe memory and cognitive impairment) - Re-fractures of both hands while attempting to brace the fall. My head hit the concrete and I was knocked out. While her boyfriend video tapped the entire ordeal grinning. Santa Clarita Sheriff's arrived and were hostile, rude, useless, and left me feeling more violated than the assault. If I wanted to go to jail for mutual combat, ONLY THEN could I press assault charges. Listen folks the handwritten statement on police cars reading "to protect and to serve" is a flat out lie as when I called back for help, they refused to come unless I was willing to go to jail. As the Sheriffs left, they pointed to the one camera I had installed but wasn't linked to the DVR...and said.. If you had this and the other cameras you have hooked up correctly and recording, we wouldn't be having this conversation. We would have taken them to jail. If you have ever felt in fear for your life, assaulted, threatened, you know what I am talking about. IMPORTANT: "You don't have to simply put up with it." One can only imagine the vulnerable, hollow, disgrace, an act of violence like this scars you with. I happened to have a new security system but it needed installed. Using Yelp I called Secure Technology. My call was returned promptly by Bruce, a seasoned pro. His in depth knowledge literally knocked my socks off. Although the company was already booked for the day, he created an opening regardless. The service technician sent out was able to come earlier than originally scheduled. He listened, we planned, he made it happen along with Bruce and I can't thank them enough. The technician was in a word EXTRAORDINARY! AND.....Knowledgeable, helpful, kind, compassionate and literally made miracles happen for me. For the first time since my attack, I felt safe If i were you, I wouldn't call ANYONE ELSE. This is YOUR FIRST CALL when it comes to security and it will be mine for years to come. read more

I would like to give this company 5 stars because Bruce, the owner seems to be a very decent guy. But what's the point of review sites if reviews arent totally honest right! So here goes: Things I liked: 1. Bruce, the owner, was pleasant and showed up on time at 9:30 am 2. Bruce seems to really know his stuff when it comes to alarm systems 3. My alarm system now works again, and works much better than before 4. Bruce is easy to talk to and if you have a problem or issue, he seems genuinely interested in finding a solution Things I didn't like: 1. Secure Tech charges a "$35 trip fee." What is that ? It's not like I had the option of going to Secure Tech! To be fair, this charge was not hidden but rather, was disclosed up front. Bruce later explained that this fee offsets his time lost to traveling in the congested L.A. area. None of the other alarm companies I called charged this fee of charged for travel time. 2. Inefficient use of time led to a much bigger bill ($765.00) than expected. For example, Bruce initially sold me a new alarm siren before testing the old one or testing the wiring. AFTER he installed the new siren he determined the wiring was actually the problem. Siren now gets uninstalled which takes time. I tested the old siren afterwards and it works fine. At $120/hour, time not well managed gets costly very fast. In my view, inefficient time management/planning made the job take longer and thus much more expensive. 3. After spending $765 to repair and upgrade my 20+ year old alarm system, my neighbor laughed at me because he just purchased a brand new, state of the art wireless alarm system for under $400 (installed and monitored for $35/month!) and which provides much better security than mine. Bruce never discussed this option with me. In hindsight, had I known I would have replaced my old system with a newer, modern computerized alarm system for nearly half the price. Hard to do that now having spent so much money on this repair. While i am overall satisfied with Secure Tech's work, and Bruce is a very nice person, I'm not sure I'd use Secure Tech in the future. I would have wanted "new system" options discussed before the repairs were done, and would liked to have seen better time management. UPDATE: I think it very irresponsible that an alarm company owner who serviced my home alarm system to advertise on Yelp that my alarm system is not monitored!! Is he he crazy or what? If I get burglarized I will definitely sue this guy if it turns our the burglar read Bruce's response to my review! Shameful! Is it retaliation? read more

Bruce is an absolute GENIUS!! He found, and repaired, the defective wire in my gate system's intercom like magic....and his bill was VERY reasonable. Couldn't recommend him more highly. Thank you Bruce! read more

Secure Tech arrived on time and scheduled a last minute install for me. They spent time with me and explained how the system works. He is a Very friendly and knowledgeable guy, and installed the equipment professionally . Great price, Great service Thanks again. read more

This is our third time using Bruce & his team to install a security system or update an outdated system in our homes. Bruce has always been professional, timely and polite. He returns calls and answers questions promptly. The price is always reasonable and he does everything he can to keep one's budget in mind. His employees Scott & Marco did a meticulous, clean job. Scott was helpful and patient in explaining to us how the system worked. He kept us informed of his progress throughout the day. We HIGHLY recommend SecureTech. Thank you Bruce, Scott & Marco! read more

What a great experience to work with Bruce. He was able to update my old gate keypad and even replaced the burnt out bulbs. He was professional and knowledgeable. I'm delighted with SecureTech. read more

Bruce was professional and his prices are fair. I had an issue with my home alarm system and he fixed it in less than 1 hour.

My system was misbehaving and I was desperately looking for help. I got a call within 15 minutes, now that's great service. And, they did have someone available to come. Although, I did not use their service, because the problem was resolved. I will keep their number for future needs. Great job! read more

Having an elderly mother with Dementia, I was looking for a security system that was able to include alarms if my mother tried to leave the house and cameras to document if she left the surrounding grounds so that she could be contacted quickly before she had a chance to get lost. Bruce and his team delivered exactly the system I wanted. The cost was reasonable and was finished within a few days. All the people I dealt with at Secure Tech were professional, knowledgeable and spoke so that I could understand what they were saying. No payment was requested until all the work was done which made me feel confident I would be satisfied with the final work product. I would recommend Bruce and his crew to anyone. read more

I used secure tech to install an updated security system after a break in. Bruce personally supervised the entire installation and has been very responsive to follow up questions. His other installation people also were great. I would highly recommend read more

We just completed the installation of a video surveillance system using Secure Tech. We chose Bruce and his team after getting inputs from several other contractors and our decision was based upon technical expertise of the contractors, costs, and customer recommendations. Due to some schedule constraints of ours, Bruce actually accelerated the installation that took two compete days. The work was performed by Matt, George and Scott who all were great to work with. Matt led the effort and, in particular, was very knowledgeable about camera placement, cable runs and recorder placement. Bruce and Matt provided me with real time recommendations which have proved to be very good. We are very pleased with Secure Tech, Bruce and his team. Highly recommended. read more

Secure Tech and Bruce came highly recommended to me, and I am very happy I hired them. I had my new alarm system up and running within days of my initial phone call to Bruce. Curtis, who came to do the installation, was efficient and friendly, and cleaned up after himself which was appreciated. The install + monitoring services are also reasonably priced. I accidentally set the alarm off, and even though I turned it off right away, Secure Tech still called to make sure everything was fine. read more

We recommend SecureTech without reservation. Bruce, Matt and Curtis are extremely professional and their work is of the highest quality. They were careful to ensure that the finished product was aesthetically pleasing, hiding unsightly wires and taking care to ensure that we were were happy with the appearance AND the performance of the product. Another company wasted our time, telling us what could not be done. Bruce simply found a professional way to do what we wanted and more. He is extremely knowledgeable, and used top notch quality materials. They were friendly, professional, prompt, neat and organized. We are very happy with the finished product and likely will eventually use them for all of our securty needs. read more

Secure Tech was great! I had a problem with an old alarm system. I didn't think an old system could be fixed and I would have to get a new system. Bruce Stinson was professional and very helpful. He was able to diagnose the problem and reprogram my system in a very short period of time. He also checked the battery backup and replaced it. What a great experience. read more

Bruce and his associates are true professionals. They worked hard and completed the job in highest quality. Due to electric wiring complexity, they worked one extra day to get the job done. They did not charge me for the extra hour they put in for my complete satisfaction! read more

I highly recommend Secure Tech. Bruce (the owner) came to my home, answered ALL my questions. I had received another quote from another company for a much higher cost for a similar system. Secure Tech is local, the other company was not. The installation went better than I expected. They are knowledgeable, prompt, neat, professional, and best of all do quality work. After everything was installed their system tech came to my home, set up my system, including remote access, and in plain English explained how everything worked. Overall, a great experience. read more

I used Secure Tech for the installation of a few security cameras and I could not have been happier with Bruce and his team. He/they showed up when they said they would and completed a clean installation. As I have gotten used to the new system I have had to call Bruce with a few questions and he has always been available and helped me with what ever question I have had. Very happy to have chosen Secure Tech. read more

Update 6/4/18: it's been 6 years since Bruce and the Secure Tech team installed our alarm system, and we continue to utilize their services for both monitoring and repairs. I like Bruce, Debbie and the guys they've had work on our system, and I trust them. I know there are tons of companies out there, but we're sticking with Secure Tech. read more

Absolutely horrible customer service, I would warn you all personally via phone if I could! The guy showed up an hour late to my house and after investigating my Camera DVR box, we came to the conclusion that because I didn't know the login information he'd have to contact the manufacturer and get it jailbroken (fine by me). He wrote down the model and serial number and I paid him $130 cash for the visit and he promised to come back once they got it jailbroken (would take a week or so). Fast forward 4 weeks, no call from these guys. I placed a call to their office and they took my name and number and nobody called me back for 2 weeks. So I called again and spoke to the owner (Bruce I believe). He said his tech didn't have any records of my serial number or so forth and I would have to provide that to him. I was shocked considering the guy wrote it all down and came out here! I told him to please have the guy check his notes and to call me back, because he wrote it all down. Guess what!? No call back ever! It's been 6 months keep in mind. Professionalism at its worst! I rarely write bad reviews but after throwing away $130 for a pointless visit, I felt compelled to warn all of you before you get them out to your home. read more

Bruce and his team are great! They are reliable, straight forward, honest and also competitive in their pricing. Real professionals who know their field, technology and the different products available to consumers. They have installed 2 custom alarm systems and a video intercom system for me over the last few years. I consider them my go-to for all home security related installs. I feel that the custom system is much more secure than a generic ADT-type system, and without the contracts and annoying sales team. It's a little bit more up front, because you are buying the components, but it does increase home value and it's just, well, better all around! Bruce will make suggestions according to your concerns, needs and budget. His recommendations are based on his know-how and experience, which is another reason to call him! I highly recommend Secure Tech! Thanks Bruce, Ansel and Andrew! You guys are awesome! read more

Just contacted Bruce about one of our camera lenses being a little cloudy. He immediately sent out one of his super friendly, helpful techs. Excellent customer service, even after having our system for several years. I would highly recommend this business and I will be using them again in the near future. read more

We've been customers of Secure Tech for over two years, but a recent upgrade has reminded me how highly I regard their services and how exemplary Bruce Aronson is in particular. Prompt, reasonable, patient, thorough - he answered my many questions and made sure EVERYTHING was working exactly as it was supposed to. Bruce does so much more than just install cookie-cutter systems. He trailers them to the unique needs/tastes of each customer. read more

Perfect from start to finish! I had an intercom system that was failing. Every place I called, I could only get a receptionist on the phone, who had no idea about anything. Here, I got through right away to the owner. He set an appointment time and arrived exactly on time, including the courtesy call I had requested 30 minutes prior. When he pulled up, I looked inside his rig, I have never seen a more organized van, everything in labeled metal drawers, tidy and tight and right. He quickly sized up the problem and explained my two options for repair, the expensive one and the less expensive one. His repair was perfect and he shared good advice on how to get another item in my home working better, and he was right! I got a clear, well written invoice. I will always use Bruce and his company Secure Tech. He clearly is an expert and runs his business in a very customer friendly way. On time, on budget, clean and respectful. I also think the price I paid was well explained prior and fair. read more

OK. so, i was searching for a company that installs security cameras in addition to our existing ones in my work, and i came across this one online. i called and asked for a quote, but the guy said they need to come first before they could give an estimate, which is understandable. BUT when I ask about the cost per camera, he became sarcastic and rude. He said, "look, i don't even know what kind of camera you have so i can't give you an estimate". can't you even at least ask what cameras we have? i mean, i was just asking about the price for each camera, not including the labor. This is my first time calling for the installment of security camera, so I don't know anything or what steps they need to do first. And when i asked what types of cameras they have since it not on there website, he mentioned a brand, which i didn't understand because he was talking so fast like he was so annoyed. and he told me, "just google it". What kind of customer service was that? If you get so annoyed easily and doesn't have patience to customers who doesn't know about your services, then, might as well do not answer the phone calls. i was really considering this company because the also install phone lines, but after that phone call, being "assisted" by a rude man, I take it back. it was a mistake calling this company. I might be just one customer out of 100, but it's still business were talking about here, but you lost it. BLAME THAT RUDE GUY! read more

I used Secure Tech based on the recommendation of a friend. Since January they installed security systems at my house and the houses of two of my clients. Bruce, the owner, and his team are very responsive. I received exceptional service at all three locations and would highly recommend them! They absolutely deserve a 5 star rating. read more